ROL Cruise customer experience rating 4.6/5 


Based on 562 reviews

Never get best offer price

21 Apr 2018

Every time I ring up for an offer the best advertised price seems to be gone and I have to pay extra. Although the telephone operator was plesant one does feel that they are on commission and therefore charge the higher price.

Thank you for your feedback.  We are booking from a live system with the cruise line, they do have ‘fluid pricing’ which means  the price can go up or down depending on demand, the cruise line will give us the price and this is what you would be charged.

Claire at ROL Cruise

Improvements needed

16 Apr 2018

Original holiday cancelled by operator. Handling by ROL not of the best (difficulty in getting hold of ROL, inconsistency of information, incorrect information etc.) I had to keep riding back to get things corrected. Cancellation department need to sharpen up I think, and recognise that cancellations and rebooking are traumatic and disappointing for customers - not routine!

Thank you for your feedback. I am sorry to hear that your cruise was subject to a redeployment of which we understand came as a disappointment to both our customers affected and ourselves. I understand that our Customer Support Team transferred your voyage to an alternative sailing within 5 days of us being notified of this change and we hope you are now looking forward to your sailing in 2019.

Gill Rogers at ROL Cruise

I apologise that you feel this wasn't an easy process, this is never our intention and I will certainly pass on your feedback to the Customer Support Team.

Gill Rogers at ROL Cruise

Easy process

15 Apr 2018

Would buy again. Very east to book, decide on cabin, etc. Friendly professional staff.

Great service

14 Apr 2018

Helpful, good information, nothing is to much trouble in finding the right holiday.

Thank you for your wonderful review! We're glad to have found you the perfect cruise holiday!

Georgia Jaggs at ROL Cruise

I hope they fix the engine vibration before I use the vessel again

14 Apr 2018

The general overall condition of the vessel and the tours and on board facitities were good. The lectures about Concorde and the RAF were excellent. The cruise was let down by the condition of the power plant as there was obviously a big problem with the engines/properller shafts shafts as they vibrated by such an amount they really upset the dining experience as the dining room was at the rear of the vessel

First class service.

13 Apr 2018

Pleasant and very helpful service throughout initial enquiiry and then actual booking. I would have no hesitation in recommending ROL to others.

Thank you for such a wonderful review! It is a delight to hear you have had a smooth journey throughout the entire process! 

Georgia Jaggs at ROL Cruise

Excellent personal, efficient service

13 Apr 2018

Service overall was very good. We got the cabins we requested on the cruise we wanted at a discounted price due to having ROL points. However, was disappointed to find out that the ROL operative had misinformed me regarding the use of a particular benefit to gain additional OBS with P&O. P&O informed me that we could not use this benefit as we had not booked direct with them. I made a point of enquiring about this and was told that all I needed to do was speak to P&O after booking. This was not the case.

Thank you for taking the time to speak to me today, I hope you are happy now it has all been resolved, hopefully for future bookings our star rating can be improved.

Claire at ROL Cruise

Haven't taken the cruise yet

12 Apr 2018

Will let you know once we have had our cruise

Thank you ROL first class organisation.

11 Apr 2018

From when we booked our cruise to the very end, everything was well organised and reliable. Fantastic cruise, Celebrity X cruise. Both hotel stays were above expectations. All transfers on time no fuss. Every element of the organisation was first class. So good we have booked next years cruise Amsterdam to Budapest on a river cruise for 2019 with ROL.

Good customer service.

10 Apr 2018

Easy to contact and get to the right department. Good customer service. Good price comparison.

A streamlined process.

10 Apr 2018

The whole process was very efficient and effective. the member of staff was terrific.

Knowledgeable and helpful staff

08 Apr 2018

Overall, a very good experience with with good knowledgeable and helpful staff

Western Europe Explorer

Cruise Code: 1310277

Brand New - be one of the first to book!

Plus, tailor your holiday with your choice of on board extra!

2019/20 Exclusive Launch Promotion

Brand New - First Week on Sale

Read more

Last chance to secure your 5% Past Passenger Discount

As a preferred agent for P&O Cruises, ROL Cruise are excited to present to you the brand new Official 2019/20 Exclusive Launch Promotion, featuring Arcadia’s 2020 Grand World Cruise plus, an array of incredible itineraries including the white sandy beaches of the Caribbean and the tropics of Costa Rica.

CHOICE OF CAR PARKING, ON BOARD SPEND OR COACH TRANSFERS*

EARN EXCLUSIVE CRUISE MILES

BONUS CRUISE MILES*

PAST PASSENGERS WILL RECEIVE 5% DISCOUNT*

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Inside from:

£649pp

Outside from:

£749pp

Balcony from:

£899pp

Suite from:

£1,349pp

Single from:

£1,229

Prices shown are per person based on 2 people sharing, except single traveller.

Earn up to 2,698 cruise miles

Learn More

Your ROL Cruise package


What's included

  • Choice of on board extra, including: on board spend or car parking or coach transfers
  • Past passengers save 5%
  • Plus receive BONUS Cruise Miles - amount varies depending on voyage and cabin grade booked!
  • Fabulous dining in a variety of restaurants, including five-course gala menus from Marco Pierre White and black tie evenings
  • Spectacular entertainment from live music to West End-quality performers
  • State of the art gyms including sauna and/or steam room. There are a number of free exercise classes, and others which incur a small charge
  • A choice of pools to relax and unwind in or simply soak up the sun on the deck
  • Daily film screenings in the cinema, from the latest blockbusters
  • Use of the sports facilities including basketball and football courts, golf nets and table tennis tables
  • Exclusive offers you can't find anywhere else

  • 20 years of cruise expertise

  • ATOL protection for your peace of mind

  • Award-winning customer service

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Your Itinerary


Show itinerary as:

  • Aurora

    Your Ship


    Aurora

    P&O Cruises

    P&O Cruises
    View
  • Southampton

    Day 1

    Southampton

    15 Nov 2019

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide
  • Day 2


    At Sea

    16 Nov 2019

  • Rotterdam, the Netherlands

    Day 3-4

    Rotterdam, the Netherlands

    17 Nov 2019 to 18 Nov 2019

    The city of Rotterdam is located on the banks of the North Sea by the Nieuwe Waterweg. Recognised as one of the world’s leading ports, this ever-evolving city has a wealth of attractions. Rotterdam offers something for everyone - those who love the hustle and bustle of city life and those searching for peace tranquillity. One of Rotterdams main attractions is Diergaarde Blijdorp, a zoo featuring the impressive Oceanium where visitors can walk through an underwater tunnel surrounded by sharks.

  • Zeebrugge, Belgium

    Day 5

    Zeebrugge, Belgium

    19 Nov 2019

    With its medieval buildings, charming canals and cobblestone streets, Bruges is like something from a fairytale. Its oval-shaped historic city centre is a UNESCO World Heritage Site.

    Destination guide
  • Day 6


    At Sea

    20 Nov 2019

  • Cherbourg, France

    Day 7

    Cherbourg, France

    21 Nov 2019

  • Southampton

    Day 8

    Southampton

    22 Nov 2019

    Choose from a wide selection of cruise lines and set sail for the Mediterranean, Iceland and the Norwegian Fjords and many more with our cruises from Southampton

    Destination guide

The Ship


Aurora is a mid-sized cruise ship, instantly recognisable thanks to her elegant tiered stern. Like Oriana, Aurora is designed as a classic ocean going vessel and is therefore ideally suited to world cruising. At her heart is a Lalique-inspired waterfall which forms the centrepiece of her atrium – one of her signature features. When it comes to bars she offers a variety to suit every mood including her Crow’s Nest bar, which offers a great view of every port along the way (and the oceans in between), Champions sports bar and adjacent casino, and Anderson’s with its rather sophisticated wood panelled walls. Entertainment wise there’s the Playhouse cinema which shows recently released films, a show lounge and theatre. Her dining options include her two main restaurants, as well as a bistro by Marco Pierre White and an al fresco grill restaurant. P&O Cruises Aurora is designed for walking or jogging with the opportunity to do just that around her circumference thanks to the broad teak promenade deck NOTE - P&O has taken the decision to turn Aurora into a child-free ship from April 8, 2019

Aurora


Launched: April 2000 | Occupancy: 1,874 passengers

Tonnage: 76,000 tons | Length: 886 ft (270.06 m)

Star Rating

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Cabins



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* Terms and Conditions


Prices are per person based on two adults sharing, except single cabins, may increase or be withdrawn at any time. Offers apply to new bookings only. >Will incur supplementary costs and may require an additional overnight stay. Subject to availability. Cabin upgrades are subject to availability. Case of Fine Wine is based on one per booking, for UK mainland addresses only. Private UK Chauffeur is based on two adults sharing, up to 150 miles each way and mileage is tiered depending on grade booked. Grade has a restricted view. Car parking is based on one space for the duration of the cruise. Tours are at a supplement and subject to change. To receive past passenger discounts you will need to have your past passenger numbers to hand at the time of booking, is available until 30th April 2018 and is combinable with the P&O Cruises Select Price only and further terms and conditions apply. On board spend is per cabin. Wildlife sightings are not guaranteed. Cruise Miles T&Cs apply. Bonus Cruise Miles have been added to the advertised amount.

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