Last updated: 26/05/2020 - 09:46
Following on from government advice, please be aware that our cruise line partners are working exceptionally hard to provide suitable solutions in order to ensure all guests remain safe in the current climate. The health and safety of our customers is paramount, please be assured that as soon as we receive further information in relation to your sailing, we will be in contact.
We do ask that you please refrain from calling us at this time, you will receive an update from us as soon as we have the relevant information.
Novel Coronavirus Outbreak
Here at ROL Cruise, we are closely monitoring the developments of the Coronavirus outbreak. The Foreign and Commonwealth Office (FCO) are continually updating their advice on travel, please check their website for more information.
We are working closely with our cruise line partners, as well as monitoring both the FCO and ABTA regarding the situation, ensuring we are equipped with the necessary steps to protect the health and safety of our customers.
What if I want to change my holiday?
Our dedicated team are available five days a week ready to assist if you wish to delay your upcoming cruise. Each cruise line has a different policy when it comes to making changes to your cruise, click here for more information. Once you have found the cruise itinerary you would like to change to, please give our team a call and they will be happy to help.
What if I want to cancel my holiday?
If you are concerned about travelling and wish to cancel your cruise, we will need written consent via email or post in order to action. Every cruise line and cruise itself is different, due to the current situation, many cruise lines are revisiting their cancellation and transfer policies regularly. Please do keep in mind that many cruise lines are allowing you to defer your departure to a later date which may be an option if you would like something to look forward to. Please call our team for more information regarding cruise transfers.
What if my holiday changes whilst I’m away?
Alongside each cruise line, we are monitoring the Coronavirus situation closely and your safety is of utmost priority. In some circumstances, your cruise line may make the decision to change or cancel your cruise mid voyage. If this happens, the staff on board will keep you informed with the necessary information regarding your journey home. You will disembark at the next port of call and onward arrangements will be made for you.
What happens if my holiday is cancelled by the cruise line?
We are working closely with our trusted cruise line partners who are continually taking advice from relevant authorities and making necessary changes to itineraries. In the unfortunate event that your holiday is cancelled, we will notify you immediately. Click here for more information on cancelled itineraries.
How will I know if my itinerary changes?
Any changes to your cruise itinerary will be posted to you immediately. We are working in departure date order, with imminent departures first. If your cruise isn’t departing for a few months, please be assured we will update you via post as soon as information is available.
What are cruise lines doing to ensure the safety of their passengers?
As always, the safety and welfare of guests remains the primary concern for cruise lines. They will not be taking guests to destination that travel has been advised against by the UK Foreign and Commonwealth Office.
Cruise lines are building on their well-established practices on board ships to help prevent the spread of illnesses. Additional steps will be taken once services resume, including denying boarding to those demonstrating symptoms of illness or those with raised temperatures and providing additional screening services. Individual cruise line policies vary and will alter depending on the current global situation.
For more frequently asked questions regarding Coronavirus, please visit the websites below: