General Questions

Yes. At ROL Cruise, we look after your holiday as if it were our own and can happily assure you that your holiday is fully protected. Our ABTA membership protects all package and tailormade holidays booked through ROL Cruise and our ATOL license protects all package and tailormade holidays where flights are involved. This ensures that you will not lose money or be without a flight home should the tour operator go out of business.

Yes, we are fully ABTA and ATOL protected. Our ABTA numbers are F9255 and W6277 and our ATOL number is 6010.

Voted the No.1 Monthly Cruise Magazine by all leading cruise lines, Blue Horizons is a free magazine exclusive to ROL Cruise customers. It’s packed with the very latest cruise news including notices of new ship launches, interesting first-hand articles and a variety of exclusive cruise offers. Want to receive a copy in the post? Sign up today.

We are dedicated to ensuring you have a wonderful holiday which is why we welcome feedback upon your return. Within 14 days of your return, we’ll send you a welcome home email or a letter with a questionnaire inviting you to share your experience. We’re constantly reviewing our customer service levels and your input is very valuable to us.

You can also complete the survey online. Simply log into My ROL and select the cruise you wish to complete your welcome home questionnaire for.

Before your cruise: Your feedback is very important to us and we would appreciate receiving your comments in writing to:

Customer Services Department,

ROL Cruise,

Lexden House,

London Road,

Lexden,

Colchester,

Essex,

CO3 4DB

Or by email to: CustomerServices@ROLCruise.co.uk.

After your cruise: Your feedback is very important to us and we would appreciate receiving your comments in writing to:

Customer Care Department,

ROL Cruise,

Lexden House,

London Road,

Lexden,

Colchester,

Essex,

CO3 4DB

Or by email to: CustomerCare@ROLCruise.co.uk.

You can book another cruise with ROL Cruise by phoning us on 0800 121 6191. In the meantime, check out our cruise deals page for inspiration.

Yes, you can call us from overseas. Our overseas telephone number is +44 1206 719 103.

You can add as many cruises to your wishlist as you’d like to help you choose the right voyage for you. All you need to do is click on the heart symbol. From your wishlist, you can send an enquiry to find out more information.

ROL Cruise Headquarters are based in Colchester, Essex. 

Our full address is ROL Cruise, Lexden House, London Road, Lexden, Colchester CO3 4DB

ROL stands for Reader Offers Limited.