General Questions

Are you ABTA and/or ATOL bonded?

Book with confidence. We are fully protected by ABTA – The Travel Association (F9255 and W6277) and ATOL  -  Air Travel Organisers Licence (6010).

Is my holiday safe with ROL Cruise?

We look after your holiday as if it were our own and can happily reassure you that your holiday is fully protected. Our ABTA membership protects all package or tailormade holidays booked through ROL Cruise and our ATOL license protects all package or tailor made holidays where there are flights involved. This ensures that you will not lose money or be without a flight home should the tour operator go out of business.

What is Blue Horizons?

Voted the No. 1 monthly cruise magazine by all leading Cruise Lines, Blue Horizons is a FREE magazine exclusively for our ROL Cruise clients packed with the very latest cruise news including notice of new ship launches, interesting first hand articles from ROL Cruise clients and a variety of exclusive cruise offers. Want to receive a copy by post? Sign up today. 

Brochures

You can sign up to receive our Blue Horizon brochure, full of exclusive deals and offers ready to help you pick your next cruise. If you would like to receive the latest copy, please either check the ROL Cruise Blog or contact us by clicking here. We also send out direct mail brochures to our customers covering a wide range of destinations, cruise types and latest exclusive offers. If you would like to be added to our mailing list, please just contact us by clicking here. 

What should I expect to receive from you when I have returned home?

We are not only dedicated to ensuring you have a wonderful holiday, we also welcome your feedback so we will send you a Welcome Home Letter and a Questionnaire within 14 days of returning home. We would very much appreciate if you would complete and return this to us as we are constantly reviewing our customer service levels and your input is very valuable to us.

Who should I contact if I want to discuss a compliment or complaint?

Before your cruise

Again, your feedback is very important to us and we would appreciate receiving your comments in writing to Customer Services Department, ROL Cruise, Lexden House, London Road, Lexden, Colchester, Essex, CO3 4DB, or by e-mail to customerservices@ROLCruise.co.uk

After your cruise

Your feedback is very important to us and we would appreciate receiving your comments in writing to Customer Care Department, ROL Cruise, Lexden House, London Road, Lexden, Colchester, CO3 4DB, or by e-mail to customercare@ROLCruise.co.uk.

Booking another Cruise

We have special offers available to clients who want to re-book with ROL Cruise as well as entering them into the Cruise Miles Club to gain Cruise Miles off their next booking.

I’ve booked onto Boudicca what will happen to my booking?

All bookings will be automatically transferred onto the new ships at no extra cost. ROL will be in contact regarding each booking individually over the coming weeks.

I'm booked on Boudicca/Black Watch will my itinerary change now that my cruise has been transferred onto a new ship?

Itineraries may be subject to change but we will be able to provide more detailed information on various cruises over the coming weeks.

I am booked on Boudicca/Black Watch will my cabin be the same on the new ship?

Yes you will be transferred to a like for like cabin on either of Fred. Olsen’s new ships.

I am booked on Boudicca/Black Watch will my dining time remain the same on the new ship?

Yes this will not be changed.