When is my final balance due?Your final balance due date is shown on your ROL Cruise booking confirmation paperwork. We will need to collect your final payment in advance of your actual travel date to allow us time to process and forward this to our cruise line partners and other holiday suppliers as agreed at the time of booking. These timescales allow us to receive and process your payment in accordance with our agreement with your cruise line and other suppliers.
Who should I make my cheque payable to?Cheques should be made payable to ROL Cruise and posted to ROL Cruise, Lexden House, London Road, Lexden, Colchester, Essex, CO3 4DB with your holiday reference number (beginning with QB) written on the reverse. To ensure funds have cleared, we need to receive cheques 5 working days before your balance due date.
Can I pay by direct debit and can I set up a payment plan?Yes, in January 2017 you will be able to spread the cost of your holiday across a number of months in advance of your balance due date. Please call us in January 2017 to set this up on your outstanding cruise balances on 0800 121 6192 or by e-mail to payments@ROLCruise.co.uk
Will I be charged for paying by credit card?There will be a 1.5% charge for payment made by credit card as we too are charged to process by this method. We accept payment by Visa, MasterCard, Maestro (not Laser) Solo. American Express credit cards there will be a charge of 2.5% Please note that there will be no charge for payment by debit card or cheque.
Who should I speak with if I am having payment difficulties?Please contact us on 0800 121 6192 to speak with a member of our Finance team or email them at payments@ROLCruise.co.uk.
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