Frequently Asked Health and Vaccinations

Depending on your cruise itinerary and ports of call, you may require a vaccination. As regulations can and do change frequently, we advise you contact your local GP or the National Health Service at least 12 weeks prior to travelling to discuss your personal healthcare requirements. If in doubt, please check with your cruise line for more information. 

Frequently Asked I have medical requirements – how can this be arranged with the cruise line?

If you are taking any medical or mobility equipment with you or require any special assistance or facilities including dietary requirements, this should be advised to your sales agent at the time of booking, or contact us on 0800 121 6191 or email us at customerservices@ROLCruise.co.uk so that we can advise the cruise line and any other suppliers of your requests before you travel.

Your medical requirements may change over the duration of your booking, so it is important that you update us with any changes to your medical conditions so that we can update the cruise line and other suppliers and implement any further assistance you may require.

Frequently Asked Do I need travel insurance?

Yes. If you are considering or have already booked your cruise, you should be aware of the requirement to ensure that you have comprehensive travel insurance to protect you and those travelling with you. Both the airlines and the cruise lines have the right to deny boarding should you not be able to provide on request documents highlighting adequate travel insurance cover. Your tickets will not be issued until this information has been provided to us. 

Frequently Asked Can you recommend a travel insurance provider?

International Travel and Healthcare Limited are our recommended providers of travel insurance. With specialist policies available they can cover travellers of all ages, and subject to medical screening acceptance, also cover your health conditions too. Call 0845 465 6789 or 01689 892 275 or visit www.int-travelandhealthcare.co.uk for more information.

Frequently Asked Do I need to disclose my pre-existing medical conditions?

Yes, it is very important to ensure your travel insurers are aware of any pre-existing medical conditions you may have so they can adjust your policy cover accordingly. If you do not disclose this important information at the time of taking out travel insurance, you will not be covered for any treatment you may require whilst on holiday and may also invalidate your policy. It is important to also disclose how long you are travelling for and the cost of your holiday. It is essential to disclose this information so you can travel with peace of mind.

Frequently Asked Passports, Visa’s and ESTA’s - I hold an EU Passport, do I need anything else?

It is your responsibility to ensure you have the relevant permits to travel. EU passport holders must have a 10 year passport which has at least 6 months validity after your date of return and you may require a visa for entry into certain countries. If your passport does not comply with these specifications, please obtain a new passport before travel otherwise this will result in you being denied boarding. You can check current passport requirements by calling the Foreign Office on 0207 008 1500 or the relevant Embassy.

Visas - You may require a visa to enter certain countries. To find out visa requirements for the places you are visiting, please call the Travel Visa Company on 01270 250 590 or visit www.thetravelvisacompany.co.uk and quote ROL. You can also visit www.gov.uk/foreign-travel-advice for further advice.

Frequently Asked Any further questions about your holiday?

Please take a look at our Holiday Extra's booklet for more information and preparation around your holiday. 

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