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Help Centre!

Everything you need to know about your next adventure! If you cannot find what you are looking for please contact a member of our team on 08082394989


FAQs

How do I redeem my Cruise Miles®?

Cruise Miles® can only be redeemed when making a new cruise booking with ROL Cruise. Simply tell your Cruise Consultant how many Cruise Miles® you wish to redeem when making your booking.

How do I earn Cruise Miles®?

For every booking you make with ROL Cruise, you’ll earn 1 Cruise Mile for each pound you spend. Cruise Miles® will be equally divided between all adults named on the booking e.g. on a £5,000 booking for 2 adults, each adult will be rewarded 2,500 Cruise Miles®.

Are Cruise Miles® combinable with all cruise offers?

Yes! You can redeem and/or earn Cruise Miles® on any cruise booking you make through ROL Cruise with our preferred cruise line partners. And you’ll receive added benefits too!

What is the value of my Cruise Miles®?

The value of one Cruise Mile, when redeemed, is 1p.

How can I check my Cruise Miles® balance?

To check your Cruise Miles® balance, please log into My ROL.

Is there a minimum spend when redeeming Cruise Miles®?

There is no minimum spend when redeeming Cruise Miles® against a cruise booking through ROL Cruise. 

Can I earn Cruise Miles® if I book a cruise onboard?

Yes, as long as you nominate ROL Cruise as your chosen cruise specialist, you’ll earn Cruise Miles® for that booking. All you need to do is quote our ABTA number (F9255) when booking onboard. Your Cruise Miles® will be awarded as soon as your cruise booking is transferred to us.

Where can I find the full terms and conditions for Cruise Miles®?

How can I book another cruise with ROL Cruise?

You can book another cruise with ROL Cruise by phoning us on 0800 121 6191. In the meantime, check out our cruise deals page for inspiration.

Will there be a ROL Cruise Ambassador onboard my cruise?

The ROL Cruise Ambassadors can be found onboard many of our cruises. They are there to help ensure that your holiday runs as smoothly as possible. If you have questions on anything from Cruise Miles® to documentation they will try their best to help. If they’re onboard your voyage, you’ll receive a letter introducing them and advising where you’ll find them onboard.

Do I rebook my cruise directly with the cruise line when using a Future Cruise Credit (FCC)?

You can rebook your cruise with ROL Cruise. We will ensure your Future Cruise Credit is applied to your booking.

Where are ROL Cruise based?

ROL Cruise Headquarters are based in Colchester, Essex. 

Our full address is ROL Cruise, Lexden House, London Road, Lexden, Colchester CO3 4DB

How can I book another cruise with ROL Cruise while onboard?

Whilst onboard, you may want to take advantage of the offers and promotions available before you disembark. You can nominate ROL Cruise as your chosen agent by quoting our ABTA number, F9255. By doing so, you will not only benefit from the cruise line’s onboard promotion but you’ll also earn Cruise Miles® if you’re a Cruise Miles® member.

Is my holiday safe with ROL Cruise?

Yes. At ROL Cruise, we look after your holiday as if it were our own and can happily assure you that your holiday is fully protected. Our ABTA membership protects all package and tailormade holidays booked through ROL Cruise and our ATOL license protects all package and tailormade holidays where flights are involved. This ensures that you will not lose money or be without a flight home should the tour operator go out of business.

Is Travel Insurance Necessary for My Cruise?

Yes! Whether you're in the planning stages or have already confirmed your cruise, it's vital to understand the importance of having comprehensive travel insurance to safeguard yourself and your fellow travellers.

Both cruise lines and airlines possess the authority to refuse boarding if you are unable to present, upon request, documentation demonstrating adequate travel insurance coverage. Your travel tickets will only be issued once this requisite information has been provided.

For your convenience, we suggest considering Just Travel Cover, a distinguished and award-winning travel insurance provider. Their expertise in this field ensures you'll have the peace of mind you need for your upcoming cruise

What is Future Cruise Credit (FCC)?

Much like a voucher, Future Cruise Credit has a monetary amount associated with it and is provided in lieu of a refund. Future Crusie Credit can be used towards the fare of a future cruise, though it varies for each cruise line.

Can I call ROL Cruise from overseas?

Yes, you can call us from overseas. Our overseas telephone number is +44 1206 719 103.

Can I smoke onboard a Celebrity Cruise?

Celebrity Cruises have designated smoking areas onboard.

Which languages are spoken onboard aHuritgruten cruise?

The official languages on board are Norwegian and English, though some service crew also speak German. The majority of shore excursions are guided in 2 or 3 languages.

Which cruise lines sail to Europe?

Many ocean cruise lines sail to Europe. You can choose from; Ambassador Cruise Line, Azamara, Celebrity Cruises, Cunard, Emerald Yacht Cruises, Fred. Olsen Cruise Lines, HX, Holland America Line, Hurtigruten, Oceania Cruises, P&O Cruises, Princess Cruises, Regent Seven Seas Cruises, Saga Ocean Cruises, Scenic Ocean Cruises, Seabourn and Silversea. Four river cruise lines sail through Europe; APT Cruising, Emerald Cruises, Scenic River Cruises and Uniworld River Cruises.

What cruise lines depart from Southampton?

Southampton serves as a departure point for a multitude of esteemed cruise lines, providing a diverse array of cruise experiences. When booking with ROL Cruises, you have access to an impressive selection of cruise lines that set sail from Southampton, including:

  • Azamara
  • Celebrity Cruises
  • Cunard
  • Fred. Olsen Cruise Lines
  • Norwegian Cruise Lines
  • Oceania Cruises
  • P&O Cruises
  • Princess Cruises
  • Regent Seven Seas
  • Royal Caribbean International
  • Silversea

Each of these cruise lines offers unique itineraries and onboard experiences, ensuring there's a cruise to match every discerning traveller's preference. Whether you seek luxury, adventure, relaxation, or exploration, Southampton's cruise lines have you covered.

What should I expect to receive from ROL Cruise when I have returned home from my cruise?

We are dedicated to ensuring you have a wonderful holiday which is why we welcome feedback upon your return. Within 14 days of your return, we’ll send you a welcome home email or a letter with a questionnaire inviting you to share your experience. We’re constantly reviewing our customer service levels and your input is very valuable to us.

You can also complete the survey online. Simply log into My ROL and select the cruise you wish to complete your welcome home questionnaire for.

What if the value of my Future Cruise Credit (FCC) is more than the new cruise I’m booking?

You may be able to transfer your unspent credit to another cruise, however, this depends on the cruise line.

Please note: If you have booked an exclusive ROL Cruise package, the terms differ. The offer applies only to the cruise element of bookings where ROL Cruise is the tour operator.

Are gratuities included in the cost of my cruise?

Most cruise lines do not include gratuities in the cost of your cruise. However, this can vary depending on the type of cruise you have booked and with which cruise line. For more information on your chosen cruise line’s policy, please ask at the time of booking so we can advise you further.

Are transfers included in the cost of my cruise?

Transfers are usually included in the cost of your cruise. However, if they’re not and you would like assistance with arranging transfers, please call us on 0800 121 6191 and we will be happy to help.

How can I improve my understanding of cruise line language?

For those new to cruising, cruise line language can be confusing. Here are some of the most common words and phrases and their meanings:

  • Aboard: On the ship
  • Aft: The back of the ship
  • Ashore: On land
  • Berth: A bed
  • Cabin/Stateroom: A room onboard
  • Category: The price level of a cabin based on location, size and amenities
  • Debark: To go ashore
  • Deck: Each level/floor of the ship
  • Disembark: To leave the ship
  • Dock: A place to moor the ship
  • Embark: To go aboard the ship
  • Fleet: Several ships under the same ownership
  • Fore/Forward: The front of the ship
  • Gangway: Ramp or stairway between the ship and the shore whilst the ship is docked
  • Maiden Call: When a ship visits a destination for the first time
  • Maiden Voyage: The first voyage of a new ship or destination
  • Master: The person who oversees the ship; the Captain

How do I get Future Cruise Credit (FCC)?

If your cruise has been cancelled, your cruise line may be offering you the value of your cruise towards a future departure. Simply call us on 0800 121 6191 to speak to a member of our team.

What can I use my Future Cruise Credit (FCC) towards?

Your Future Cruise Credit can be used towards a new cruise booking. Many cruise lines are offering enhanced Future Cruise Credits*, why not utilise it to upgrade your cabin, book a shore excursion, transfer it to family or friends or even put it towards another booking?

*Please note: This varies by the cruise line. Please call us on 0800 121 6191 to find out exactly what you can use your Future Cruise Credit for.

How can I apply my Future Cruise Credit (FCC)?

Please call our Reservations Team on 0800 121 6191 to apply your Future Cruise Credit and secure a great cruise offer.

When does my Future Cruise Credit (FCC) expire?

Each cruise line will offer different expiration dates, so please be sure to check how much time you have left to utilise it. Please call us to find out the expiry date of your Future Cruise Credit.

Is room service available on a Cunard cruise?

Yes, room service is available 24-hours a day. Room service menus will be available in your stateroom.

What language is spoken on board a Uniworld cruise?

The language spoken on board Uniworld’s fleet is English.

Is there a dress code onboard a Uniworld cruise?

The dress code on board is smart casual.

On shore, comfortable walking shoes are highly recommended.

Clothing will be determined by the climate and shore excursions. Please be advised that some shore excursions will visit temples or holy sites – guests will need to cover their shoulders and knees.

Are drinks included on board a Uniworld cruise?

Europe: Complimentary house wine, local beer, soft drinks, tea, and coffee will be served throughout the cruise.

Egypt sailings: Complimentary house wine, local beer, soft drinks, tea, and coffee are served during lunch and dinner on board.

India sailings: Complimentary house wine, local beer, soft drinks, tea, and coffee will be served throughout the cruise.

Peru sailings: Complimentary house wine, local beer, soft drinks, tea, and coffee will be served on board between 6am and 11pm throughout the cruise.

Vietnam and Cambodia sailings: Complimentary house wine, local beer, soft drinks, tea, and coffee will be served throughout the cruise.

Can I go ashore independently on a Cunard cruise?

From 13th October 2021, guests will be able to go ashore independently but must adhere to the specific COVID-19 protocols in each destination. However, as restrictions in each destination are changeable, and some destinations may only allow cruise line organised experiences ashore, we highly recommend you purchase Cunard shore experiences prior to travel to ensure you always have the option to explore each destination.

Is Wi-Fi included on my Uniworld cruise?

Wi-Fi is complimentary on most sailings to Europe but cannot be guaranteed. It is not available on select Europe sailings, Egypt, India, Russia, Vietnam, Cambodia, Mekong or Peru sailings.

Can I smoke onboard a Ambassador cruise ship?

Guests are requested to smoke only in the designated smoking areas on open decks.

Can I take alcohol onboard a Ambassador cruise ship?

Guests are prohibited from bringing alcohol aboard at embarkation. Any alcohol purchases made ashore during the cruise should be handed to security upon re-joining the ship.

Is room service available with Ambassador Cruise Lines?

Yes. You will find a 24-hour room service menu in your cabin, offering a range of drinks and snacks, both hot and cold. Room service costs will be charged to your onboard account.

What currency is used onboard Ambassador Cruise Line?

All prices onboard Ambassador Cruise Line’s ships are quoted in pound sterling.

What is the dress code onboard Ambassador Cruise Line?

The dress code on an Ambassador Cruise Line cruise is casual during the day. For evenings onboard, the Daily Programme will suggest, as a guide, a mode of dress for that particular evening’s events.

Can I take alcohol onboard an Azamara cruise ship?

Yes, guests can take alcohol on their Azamara cruise. Spirits, wine and beer can be consumed in-cabin for free. However, guests will be subject to a corkage fee if consumed in a public area.

Can I access the internet while onboard a Celebrity Cruise?

Basic Wi-Fi and Premium Wi-Fi services are available onboard at an additional charge. Suite guests and All-Inclusive package offerings include this charge. The Basic Wi-Fi Package allows you to browse the web, send emails and text family and friends via select messaging apps. The Premium Wi-Fi Package puts internet streaming at your fingertips throughout your cruise. You can message or video chat with your friends and family, browse the web, send emails even with larger files attached, post on social media as well as enjoy videos, movies, shows and music on your favourite streaming apps.

Can I take alcohol onboard a Celebrity Cruise?

With the exception of two bottles of wine at embarkation, guests cannot take alcohol on their Celebrity Cruises cruise. Should guests consume their two bottles of wine in a public area, they will be subject to a corkage fee.

What currency is used onboard a Celestyal Cruise?

The currency onboard is Euro.

What is included in my Celestyal cruise fare?

The Inclusive Fare includes; port charges, gratuities, £65 excursion discount to be used on any single pre-booked excursion of your choosing, selected drinks included with meals, complimentary dining and onboard entertainment. The Enhance Far includes; port charges, gratuities, £130 excursion discount to be used on any single pre-booked excursion of your choosing, premium drinks package, speciality dining discount, onboard entertainment and Wi-Fi access.

What is the dress code onboard a Celestyal cruise ship??

For your safety and comfort onboard, Celestyal Cruises suggests sports or flat shoes with low heels. On cruises of 7-nights or more, Celestyal Cruises host Gala Nights and the Captain’s Cocktail in honour of guests. On these nights, formal attire is requested.

Can I smoke onboard a Cunard cruise ship?

All public spaces (with the exception of designated smoking areas) including restaurants and outdoor dining alternatives are designated as non-smoking within the ship. Smoking is not permitted in staterooms, on balconies or in public areas (with the exception of Churchill’s Cigar Lounge, which is reserved for cigar and pipe smokers only).

Can I take alcohol onboard a Cunard cruise ship?

With the exception of one bottle of wine at embarkation, guests cannot take alcohol on their Cunard cruise. Should guests consume their bottle of wine in a public area, they will be subject to a corkage fee.

Is room service available on a Cunard cruise?

Yes, room service is available 24 hours a day. Room service menus will be available in your stateroom.

What currency is used onboard a Cunard cruise?

The currency onboard is US Dollars.

What is the dress code onboard a Cunard cruise?

During the day, you’ll probably find ourself most comfortable in stylish casual wear such as shorts and smart jeans. Swimming costumes, micro shorts, sarongs and gymwear should be reserved for the poolside, on deck or in the spa and fitness centre.

In the evening, the dress code is Gala Evenings or Smart Attire. For gentlemen, Gala Evenings should be a dinner jacket, tuxedo or dark suit with a regular bow tie while for ladies, cocktail dresses, smart trouser suits or formal separates are acceptable. Smart trousers with a shirt and jacket with an optional tie for men is required for Smart Attire and blouses and skirts or stylish trousers and dresses for women.

Where can I store my valuables on a Cunard cruise?

All staterooms are equipped with a safe into which you can programme your own personal code.

Can I access the internet while onboard a Emerald cruise?

Complimentary Wi-Fi is available onboard all Emerald Cruises Star-Ships in the public spaces, cabins and suites.

Can I smoke onboard a Emerald cruise ship?

Smoking is not permitted in cabins or any indoor parts onboard. There are areas on the Star-Ships’ external decks where smoking is permitted.

Can I take alcohol onboard a Emerald cruise ship?

Emerald Cruises welcomes guests purchasing alcohol for consumption in their rooms. However, they do ask that personal drinks are not consumed in the communal areas of the cruises.

Can I access the internet while onboard a Emerald Cruise?

Complimentary Wi-Fi is available onboard all Emerald Yacht Cruises luxury yachts in the public spaces, cabins and suites.

What currency is used onboard a Emerald Cruise?

The onboard currency on all Emerald Yacht Cruises voyages to Europe is the Euro.

Can I smoke onboard a Fred Olsen cruise ship?

Fred. Olsen Cruise Lines’ operate a strict no-smoking policy in all inside areas. Smoking is only permitted on cabin balconies and in designated open deck areas.

Can I take alcohol onboard a Fred Olsen cruise ship?

No, guests cannot take alcohol on their Fred. Olsen Cruise Lines cruise. Should guests purchase alcohol during their time ashore, they will be required to hand it to security upon rejoining the ship. These will be returned during disembarkation.

What currency is used onboard a Fred Olsen cruise?

The onboard currency is pound Sterling.

What is included in my cruise fare with Fred Olsen?

Fred. Olsen Cruise Lines offers incredible value via inclusive fares. The following will be included in the price of your cruise; comfortable cabins with tv, hairdryer, tea and coffee making facilities and individually controlled air conditioning, tempting cuisine, self-service tea and coffee at selected venues, in-room sandwiches and snacks, evening entertainment, Captain’s Drink Party and Gala Buffet, use of leisure facilities including pools and gym, a vast range of onboard activities, all UK port taxes, luggage porterage at embarkation and disembarkation and flights (as part of fly cruises).

What is the dress code onboard a Fred Olsen cruise?

Most evenings, your chosen ship will have a smart casual dress code. For men, trousers, chinos or smart dark jeans with a shirt or polo shirt are required. For ladies, outfits range from tailored trouser suits/casual separates to stylish dresses. Depending on the length of your chosen cruise, there may be one or more formal evenings. On these occasions, men wear either a dinner jacket or dark suit and tie while ladies may wear cocktail-style dresses or full-length ball gowns.

Are drinks packages available with Holland America Cruise Lines?

Yes, Holland America Line offers a range of beverage packages.

Can I smoke onboard a Holland America cruise ship?

For the comfort of all guests, all staterooms, showrooms and most other indoor areas are designated non-smoking. However, there are designated smoking areas.

Can I take alcohol onboard a Holland America cruise ship?

With the exception of one bottle of wine or champagne (no larger than 750ml) at embarkation, guests cannot take alcohol on their Holland America Line cruise. Should guests consume their bottle of wine or champagne in a public area, they will be subject to a corkage fee.

Is room service available on a Holland America cruise?

24-hour room service is available onboard.

What currency is used onboard a Holland America cruise?

US Dollars is the only currency accepted onboard Holland America Line ships.

What is the dress code onboard a Holland America cruise?

There are 2 dress codes onboard; Casual and Dressy. When the suggested attire is Casual, smart casual attire is appropriate. When the suggested attire is Dressy, Holland America Line suggests slacks, skirts, dresses, blouses, collared shirts and jackets.

What currency is used onboard a Hurtigruten Coastal Cruise?

Norwegian Kroner is the onboard currency.

What is the dress code onboard a Hurtigruten Coastal Cruise?

There is no official dress code onboard but some guests choose to change to casual wear for dinner. The weather in Norway can vary during the course of each voyage (or even during the day) so we recommend reading our climate zone packing guide to ensure you’re ready for every possibility.

Can I access the internet while onboard an Oceania cruise?

Yes, Wi-Fi is available throughout all ships.

Can I smoke onboard an Oceania cruise ship?

For the safety and security of all guests and staff onboard, designated smoking areas are available on the forward, starboard corner of the Pool Deck and in the aft, port corner of Horizons.

Is room service available on an Oceania cruise ship?

Yes, for your convenience, complimentary room service is available 24 hours a day from an extensive room service menu.

What is the dress code onboard an Oceania cruise ship?

Recommended onboard clothing is resort or country club casual. For evening dining, elegant casual resort wear is suggested. Oceania Cruises requests that casual jeans, shorts, t-shirts, baseball caps or tennis shoes not be worn in the restaurants after 6 pm.

Can I take alcohol onboard a P&O Cruise ship?

With the exception of one bottle of wine, champagne, beer or spirit (no larger than 1000ml) at embarkation, guests cannot take alcohol on their P&O Cruises cruise. Should guests consume their bottle of wine, champagne, beer or spirit in a public area, they will be subject to a corkage fee.

Is room service available onboard a P&O cruise ship?

Yes, room service is available 24 hours a day.

What currency is used onboard a P&O Cruise?

The currency used onboard is Pound Sterling.

What is the dress code onboard a P&O Cruise?

During the day you can wear whatever you like. There are two dress codes: Evening Casual and Black Tie. Evening Casual is stylish resort or leisurewear. For example, casual separates or dresses for ladies and open-neck polo shirts and casual long trousers (not shorts or ¾ length trousers) for men. A jacket and smart trousers can be worn but are not compulsory. T-shirts are also acceptable but should not have any offensive symbols or language on them. Smart dark denim is also fine but not trainers, football shirts or tracksuits. Black Tie is glamorous evening wear such as cocktail dresses, ball gowns or even smart trouser suits for ladies and dinner jackets or tuxedos for men (dark lounge or business suits can be worn as an alternative).

Can I smoke onboard a Princess cruise ship?

Clearly marked Designated Smoking Areas are available onboard and include a sufficient number of ashtrays that are emptied regularly. Princess Cruises prohibits smoking or vaping of all types in guest staterooms and balconies.

Can I take alcohol onboard a Princess Cruise?

With the exception of one bottle of wine (no larger than 750ml) at embarkation, guests cannot take alcohol on their Princess Cruises cruise. Should guests consume their bottle of wine in a public area, they will be subject to a corkage fee.

Is room service available on a Princess Cruise?

Yes, guests may call for personal complimentary room service or order through OceanNow® at any time of the day or night.

What currency is used onboard on a Princess Cruise?

Unless noted, the onboard currency is in US Dollars.

What is the dress code onboard on a Princess Cruise?

You should dress for a cruise with Princess Cruises the same way you would for any stylish land-based resort. Casual sportswear, including shorts, lightweight trousers and sundresses will keep you feeling fresh and looking your best while at sea and ashore in hotter climates. Princess Cruises recommends you pack a sweater, a jacket or an all-weather coat for cool evenings, and for shore excursions, depending on your destination. Due to unpredictable weather, don’t forget a hat or visor and a collapsible umbrella. Please be sure to bring proper clothing for visits to religious sites. You’ll also want low-heeled, rubber-soled shoes for strolling on deck, as well as comfortable walking shoes or sandals.

Where can I store my valuables on a Princess cruise?

Each stateroom has a private safe.

What currency is used onboard a Regent cruise ship?

Each ship's currency is US Dollars and all charges made onboard are in US Dollars.

What is included in my cruise fare with Regent?

Regent Seven Seas Cruises all-inclusive fares include; FREE return flights*, FREE return business class flights* on European voyages in Penthouse Suites and above, FREE unlimited shore excursions, FREE 2- or 3-night land programmes*, FREE 1-night pre-cruise hotel package*, FREE unlimited beverages, FREE open bars and lounges plus in-suite mini-bar replenished daily, FREE pre-paid gratuities, FREE speciality restaurants, FREE transfers between airport & ship, FREE unlimited Wi-Fi and FREE valet laundry service.

Where can I store my valuables on my Regent cruise?

Each suite is equipped with a personal safe with an electronic combination lock.

Can I smoke onboard a Royal Caribbean cruise ship?

For the comfort and enjoyment of Royal Caribbean International guests, ships are designed as non-smoking. However, the cruise line has designated certain areas of the ship as smoking areas.

Can I take alcohol onboard a Royal Caribbean cruise ship?

With the exception of one bottle of wine or champagne (no larger than 750ml) at embarkation, guests cannot take alcohol on their Royal Caribbean International cruise. Should guests consume their bottle of wine or champagne in a public area, they will be subject to a corkage fee.

Is room service available a Royal Caribbean cruise?

Yes, room service is available any time of the day or night.

What currency is used onboard a Royal Caribbean cruise?

The currency onboard, unless otherwise stated, is US Dollars.

What is the dress code onboard a Royal Caribbean cruise?

When you’re onboard, the right look will vary by venue. Casual, Smart Casual and Formal are a few types of suggested attire.

Which languages are spoken onboard a Royal Caribbean Cruise?

The main language spoken onboard is English.

Can I access the internet while onboard a SAGA Cruise?

Yes! Wi-Fi is available and it is free of charge.

Can I smoke onboard a SAGA cruise ship?

Smoking and vaping are permitted in the designated smoking area. On Spirit of Adventure and Spirit of Discovery, this is the port side aft on Deck 11.

What is the dress code onboard a SAGA Cruise?

The evening dress code applies from 6 pm and must be followed by all guests in the ship’s public areas for the evening. The dress code is recommended for the ambience and comfort of all guests. Details will be shown in your Daily Programme.

Can I smoke onboard a Scenic Ocean Cruise?

Scenic Ocean Cruises operates non-smoking vessels. There are designated outside smoking areas for guests on Deck 6. All accommodations are non-smoking.

What is the dress code onboard a Scenic Ocean Cruise?

When you’re relaxing onboard, the dress code is smart casual and comfortable. For the evenings, while there are no formal nights, the recommended onboard dress code is elegant casual for most restaurants.

Which languages are spoken onboard a Scenic Ocean Cruise?

The official language spoken on board is English. All officers, staff and crew as well as local guides and regional specialists speak fluent English. All announcements and lectures will be presented in English.

Can I smoke onboard a Scenic River cruise ship?

Scenic River Cruises operates non-smoking vessels. There are designated outside smoking areas for guests on Deck 6. All accommodations are non-smoking.

What currency is used onboard a Scenic River Cruise?

The currency onboard is US Dollars.

What is the dress code onboard a Scenic River Cruise?

When you’re relaxing onboard, the dress code is smart casual and comfortable. For the evenings, while there are no formal nights, the recommended onboard dress code is elegant casual for most restaurants.

Which languages are spoken onboard a Scenic River Cruise?

The official language spoken on board is English. All officers, staff and crew as well as local guides and regional specialists speak fluent English. All announcements and lectures will be presented in English.

Can I smoke onboard a Seabourn cruise ship?

For the comfort of all guests, most public areas onboard, as well as guest suites, are smoke-free.

Can I take alcohol onboard a Seabourn cruise ship?

Yes, guests can take alcohol on their Seabourn cruise. There are no limitations.

Is room service available on board a Seabourn cruise?

Yes, complimentary room service is available 24 hours a day.

What currency is used onboard a Seabourn cruise ship?

The currency used onboard is US Dollars.

What is the dress code onboard a Seabourn cruise?

During the daytime, casual, resort-style attire is welcome in all lounges and dining venues. After 6 pm, Elegant Casual is required.

Can I smoke onboard a Silversea cruise ship?

At Silversea, the comfort, enjoyment and safety of all guests is paramount. Most areas onboard are non-smoking and, as a safety precaution, smoking is not permitted in guest accommodations. However, smoking is permitted in the Connoisseur’s Corner and in specifically designated areas.

Can I take alcohol onboard a Silversea cruise ship?

Yes, guests can take alcohol on their Silversea cruise. There are no limitations.

What currency is used onboard a Silversea cruise?

The currency used onboard Silversea is US Dollars.

What is the dress code onboard a Silversea cruise?

Shipboard attire ranges from casual to formal. Casual wear is appropriate for daytime aboard the ship or ashore and consists of standard sports outfits as worn at 5-star resorts. Evening attire falls into 3 categories; casual, informal and formal.

Where to stay in Southampton before a cruise?

Finding the ideal pre-cruise accommodation in Southampton is crucial for a smooth and enjoyable start to your voyage. Here are some excellent options:

  • Grand Harbour Hotel: Luxury, waterfront views, and proximity to cruise terminals.
  • Leonardo Hotels: City centre location, comfort, and accessibility.
  • Holiday Inn Southampton: City centre convenience, comfortable rooms, and cruise packages.
  • Leonardo Royal Southampton Grand Harbour: Panoramic views, luxury, spa, and "Park, Stay, and Cruise" packages.
  • Premier Inn Southampton City Centre: Budget-friendly, central, and comfortable.
  • Novotel Southampton: Modern, walkable to terminals, and fitness amenities.
  • Travelodge Southampton Central: Affordable, centrally located, and cafe on-site.
  • Ennios Boutique Hotel: A charming boutique option in the old town.
  • The White Star Tavern: Boutique hotel with a gastro pub in the city centre, known for character and fine dining.

Book your preferred pre-cruise hotel stay with Holiday Extras. Choose based on your preferences for location, amenities, and budget to start your cruise experience with ease and comfort.

Do I need an ESTA/Visa for a Caribbean cruise?

The majority of Caribbean islands do not require visas for European cruise ship passengers. However, most Caribbean cruises embark or disembark in the USA, for which an ESTA is required. Make sure to check your itinerary to see which countries you’ll visit on your Caribbean cruise.

Do I need vaccinations for a Caribbean cruise?

Though not essential, Hepatitis B and Tetanus are recommended. You may also be required to hold a Yellow Fever certificate at specific Caribbean ports of call.

What do I need to pack for a Caribbean cruise?

What to pack for your Caribbean cruise will depend on what time of year you sail and what you plan to do while away. As a guide, we’d recommend packing swimsuits, comfortable, casual clothing for the day, a sweater or scarf for the chillier weather, activewear, a raincoat, smarter clothing for the evening, sandals, trainers or hiking boots, evening shoes, sunglasses, a sun hat, suncream, insect repellant, a backpack, technology accessories, toiletries, medication and a water bottle.

Onboard dress codes vary from cruise line to cruise line, so make sure to check our guide to cruise ship dress codes before you sail.

What is the best Caribbean cruise to go on?

The best Caribbean cruise to go on will depend on your preferences. For a luxury experience, Celebrity Cruises, Cunard, Oceania Cruises, Regent Seven Seas Cruises, Seabourn and Silversea are great options. For a family-friendly Caribbean cruise consider Holland America Line, Norwegian Cruise Line, P&O Cruises, Princess Cruises or Royal Caribbean International. Other popular cruise lines include Ambassador Cruise Line, Azamara, Emerald Yacht Cruises and Scenic Ocean Cruises.

Can you cruise from the UK to the Caribbean?

Yes, a number of cruise lines offer no-fly cruises from the UK to the Caribbean. From Portsmouth, travellers can embark on a Fred. Olsen Cruise Lines or Saga Ocean Cruises voyage to the Caribbean. Fred. Olsen Cruise Lines also offers Caribbean cruises from Liverpool, meanwhile Ambassador Cruise Line sails from London Tilbury.

And, as the most popular UK departure port, Fred. Olsen Cruise Lines, P&O Cruises, Princess Cruises and Royal Caribbean International operate cruises from Southampton.

Can you cruise from the UK to the Mediterranean?

Yes, a number of cruise lines offer no-fly cruises from the UK to the Mediterranean. From Dover, travellers can embark on a Fred. Olsen Cruise Lines, Holland America Line, Saga Ocean Cruises or Seabourn voyage to the Mediterranean. Ambassador Cruise Line and Fred. Olsen Cruise Lines sail from Liverpool and Newcastle. Ambassador Cruise Line also offers cruises from London Tilbury. In Portsmouth, travellers can hop on a Fred. Olsen Cruise Lines or Saga Ocean Cruises cruise.

And finally, as the most popular UK departure port, Southampton operates cruises on behalf of Azamara, Celebrity Cruises, Cunard, Norwegian Cruise Line, Oceania Cruises, P&O Cruises, Princess Cruises, Regent Seven Seas Cruises, Royal Caribbean International and Silversea.

What do I need to pack for a Mediterranean cruise?

What to pack for your Mediterranean cruise will depend on what time of year you sail and what you plan to do while away. As a guide, we’d recommend packing casual clothing for the day, swimsuits, a sun hat, comfortable walking shoes, sandals, a light jacket, smarter clothing for the evening, a backpack, technology accessories, toiletries, medication and a water bottle.

Onboard dress codes vary from cruise line to cruise line, so make sure to check our guide to cruise ship dress codes before you sail.

What is the best Mediterranean cruise to go on?

The best Mediterranean cruise to go on will depend on your preferences. For a more traditional cruising experience, consider Ambassador Cruise Line or Fred. Olsen Cruise Lines. If a luxury cruise is for you, Celebrity Cruises, Oceania Cruises, Regent Seven Seas Cruises, Seabourn and Silversea are great options. For a family-friendly Mediterranean cruise, what about Holland America Line, P&O Cruises, Princess Cruises or Royal Caribbean International?

Can you cruise from the UK to the Atlantic Islands?

Yes, a number of cruise lines offer no-fly cruises from the UK to the Atlantic Islands. From Dover, travellers can embark on a Fred. Olsen Cruise Lines or Holland America Line cruise to the Atlantic Islands.

Liverpool offers Fred. Olsen Cruise Line cruises and London Tilbury has a range of Ambassador Cruise Line cruises. From Portsmouth, Fred. Olsen Cruise Lines and Saga Ocean Cruises offer cruises to the Atlantic Islands.

And, as the most popular UK departure port, Celebrity Cruises, Cunard, Fred. Olsen Cruise Lines, P&O Cruises and Princess Cruises operate cruises from Southampton.

What is the best river to cruise in Europe?

The best river to cruise in Europe depends on your wants and needs. The Danube River flows through ten countries; Germany, Austria, Slovakia, Hungary, Croatia, Serbia, Bulgaria, Romania, Moldova and Ukraine. The Rhine River flows down from the Swiss Alps and meanders through Western Europe until it reaches the North Sea. In the Iberian Peninsula, the Douro River snakes through Portugal and Spain. The Main River winds its way through central Germany. The Rhône River begins in the Swiss Alps and flows down to the Mediterranean. Lastly, the Seine River winds through France until it reaches the UNESCO-protected riverbanks of Paris.

What should I pack for a European river cruise?

What to pack for your European river cruise will depend on what time of year you sail and what you plan to do while away. As a guide, we’d recommend packing swimsuits, comfortable, casual clothing for the day, a sweater or scarf for the chiller weather, activewear, a raincoat, smarter clothing for the evening, sandals, trainers or hiking boots, evening shoes, sunglasses, a sun hat, suncream, insect repellant, a backpack, technology accessories, toiletries, medication and a water bottle.

What is the most popular river cruise in Europe?

Our customers particularly enjoy cruises along the Douro River, Danube River and the Garonne River.

Is a cruise a good way to see Europe?

Yes, a cruise is a fantastic way to see Europe. In fact, a cruise is a fantastic way to see any part of the world!

Can you smoke on a cruise ship in Europe?

Yes, most cruise ships feature a designated smoking area.

Can you cruise from the UK to Europe?

Yes, a number of cruise lines offer no-fly cruises from the UK to Europe. From Dover, guests can embark on cruises with Fred. Olsen Cruise Lines, Holland America Line, Saga Ocean Cruises or Seabourn. Ambassador Cruise Line and Fred. Olsen Cruise lines sail from both Liverpool and Newcastle. Fred. Olsen Cruise Lines and Saga Ocean Cruises sail from Portsmouth. And, as the UK’s most popular cruise port, Southampton offers voyages from Celebrity Cruises, Cunard, Fred. Olsen Cruise Lines, Oceania Cruises, P&O Cruises and Princess Cruises.

What is the dress code onboard a Celebrity Cruise?

The majority of Celebrity Cruises sailings require casual attire during the day and smart casual attire in the evenings. For formal nights, Evening Chic is required. Evening Chic is sophisticated but still relaxed. For women, this could be a cocktail dress, skirt or smart jeans paired with a top and for men, this could be trousers or dark jeans paired with a button-down shirt and blazer.

Please note: Evening Chic nights are optional, and the dress code will only be enforced in the Main Dining Room. On sailings of 6 nights or less, there will be only 1 Evening Chic night and on sailings of 7 nights or more, there will be at least 2 Evening Chic nights.

Are drinks packages available with Ambassador Cruise Lines?

Yes, Ambassador Cruise Line offers a selection of drinks packages: Ambassador Experience Package (Non-Alcoholic), Ambassador Explorer Package (Standard) and the Ambassador Expedition Package (Premium). The prices vary depending on departure date and number of nights. All drinks packages include gratuities.

Is ROL Cruise ABTA and/or ATOL bonded?

Yes, we are fully ABTA and ATOL protected. Our ABTA numbers are F9255 and W6277 and our ATOL number is 6010.

Can I take alcohol onboard an Oceania cruise ship?

Oceania Cruises reserves the right to prohibit and retain all alcohol bought ashore for consumption onboard the vessel.

How many terminals are there at Southampton Cruise Port?

Southampton Cruise Port has five primary terminals. These terminals are designated as follows:

Mayflower Terminal: This terminal is one of the largest and serves as a departure and arrival point for many cruise ships. It is equipped with modern facilities and is conveniently located near the city centre.

City Cruise Terminal: The City Cruise Terminal is a major terminal at Southampton Port. It caters to various cruise lines and offers facilities for both embarkation and disembarkation.

Ocean Cruise Terminal: The Ocean Cruise Terminal is primarily used for larger cruise ships and ocean voyages. It is equipped with facilities to handle a high volume of passengers.

QEII Terminal: The QEII Terminal, also known as the Queen Elizabeth II Terminal, is used for both cruise ships and ferry services. It is located in the eastern part of the port.

Horizon Cruise Terminal: Horizon Cruise Terminal, opened in 2021 after a £55 million investment, is the newest cruise terminal at the port facility. It caters to several cruise lines, including Regent Seven Seas and Oceania Cruises.

These terminals are well-equipped to handle the needs of cruise passengers, including check-in facilities, security checks, baggage handling, and other amenities. It's important to check with your cruise line or the port authority for specific information regarding your cruise's terminal assignment, as it may vary depending on your cruise itinerary and ship.

Are drinks packages available with Fred Olsen Cruise Lines?

Yes, Fred. Olsen Cruise Lines offers an All-Inclusive Drinks upgrade package. From only £24.99 per person per night, (£35 per person per night on cruises of 5 nights or less and Speciality Sailings), you can enjoy selected white, red and rosé wine by the glass and selected house beers, house spirits and soft drinks all day, every day throughout your cruise. This package also extended to the restaurants onboard where you can choose from a selection of soft drinks, a choice of wines by the glass and selected branded beers in cans.

Find out more about Fred. Olsen drinks packages.

Information correct as of 04/09/2024

I have medical requirements - should I let the cruise line know?

Yes. If you’re taking any medical or mobility equipment with you or require any special assistance of facilities including dietary requirements, you should advise your sales agent at the time of booking. Alternatively, contact us at 0800 121 6191 or email us at CustomerServices@ROLCruise.co.uk before you travel.

Your medical requirements may change over the duration of your booking, so it’s important that you update us with any changes to your medical conditions so that we can inform the cruise line and other suppliers, as well as implement any further assistance you may require.

When will I receive my shore excursion travel labels from Fred. Olsen Cruise Lines?

Please be advised that Fred. Olsen Cruise Lines send shore excursion booklets and luggage labels directly to customers booked to embark on one of their cruises approximately 6 to 8 weeks before travel. If you need to speak to Fred. Olsen Cruise Lines directly, please contact the Shore Tour Department on 01473 746 163.

How do I find out the value of my Future Cruise Credit (FCC)?

You can phone us on 0800 121 6191 to find out the value of your Future Cruise Credit.

What if I don’t know which voyage to use my Future Cruise Credit (FCC) on?

If you’re not sure which voyage to transfer to, take a look at our cruise deals page for inspiration.

Is my Future Cruise Credit (FCC) transferable to family or friends?

Whether you can transfer your Future Cruise Credit to family or friends is depending on the cruise line.

Can I use my Future Cruise Credit (FCC) on an existing booking?

Whether you can use your Future Cruise Credit on an existing booking will differ depending on the cruise line. Simply give us a call on 0800 121 6191 to find out.

My cruise was cancelled. How do I transfer to a different date?

If your cruise was suspended by the cruise line, and you would like to transfer to an alternative sailing, please complete our rebooking request form with the details of the itinerary you would like to transfer to. Once we have received your request, a member of our transfer team will be in touch.

What entertainment is available in the evenings on a Fred Olsen cruise?

Each evening you can enjoy a live show after dinner courtesy of resident and guest entertainers. From music to magic, cabaret to comedy, there’s so much to keep you entertained during your time on board - all you need to do is sit back and enjoy it all with your tipple of choice.

Where can I keep my valuables on a Cunard cruise ship?

All staterooms are equipped with a safe into which you can programme your own personal code.

How much time will I spend in port on a Cunard cruise?

Unless stated otherwise, the ship will be in port for a full day which may be a minimum of 7½ hours and a maximum of 11 hours. In some cases, you may spend half a day in port which will usually be a minimum of 4 hours and a maximum of 7 hours. Times will vary according to the cruise and port.

What plug sockets are in my cabin on a Uniworld cruise ship?

Europe and Russia sailings: The European standard 220 volts with a 110v outlet in every stateroom and suite. ROL Cruise recommends taking an adapter plug with you.

Egypt and Peru sailings: Voltage is 220V/50HZ on board the ship and in hotels. You will need a three-pin adapter and possibly a voltage converter.

India sailings: Voltage is 220V/50HZ on board the ship and in hotels. On board the ship outlets that accommodate both 110V and 220V appliances are available in the suites. In the hotels you will need a three-pin adapter and possibly a voltage converter.

Vietnam and Cambodia: Voltage is 220V/50HZ on board the ship and in hotels. On board the ship outlets that accommodate both 110V and 220V appliances are available in the suites. In the hotels you will need a three-pin adapter and possibly a voltage converter. In Cambodia you will need a two-round-pin-type adapter plug and a three-flat-pin-type adaptor plug in Vietnam.

Can I access the internet while onboard a Ambassador cruise ship?

Yes, Wi-Fi packages are available to purchase once onboard. Prices start from £9.99.

Do I need to pay for gratuities with Ambassador Cruise Lines?

Gratuities will automatically be charged to your onboard account at £6 per person per night or £5 per person per night for cruises of 16 nights or more. If you purchase a drinks package, gratuities will be included in the price.

How do I pay for onboard purchases with Ambassador Cruise Lines?

An account is opened for you at the start of your cruise for purchasing goods and services onboard. All purchases are charged to your shipboard account and a final invoice is presented at the end of your cruise, itemising all charges. This can be settled by MasterCard, Visa credit card or Visa debit card.

Do I need to pay for gratuities on board a Azamara cruise?

Azamara includes gratuities in the price of its cruises. The cruise line does not charge an additional daily service charge, however, if you wish to reward a particular crew member with a tip, you may.

Can I access the internet while onboard a Celestyal Cruise ship?

Wi-Fi access is available at an extra charge in public areas and in staterooms.

Where can I store my valuables on a Celestyal cruise ship?

All staterooms are equipped with safety boxes where you can store your valuables.

Can I access the internet while onboard a Cunard cruise ship?

Yes, all of Cunard’s ships are Wi-Fi enabled. After purchasing a satellite internet plan, you can access the Cunard guest Wi-Fi on your own devices or via the terminals in the library of ConneXions.

Can I access the internet while onboard a Fred Olsen cruise?

Yes, Fred. Olsen Cruise Line’s Wi-Fi package allows you to connect to the internet via your smartphone, tablet, laptop and other devices to send emails, keep up to date with the latest news and share your holiday experiences on social media as you cruise.

Do Fred. Olsen Cruise Lines cater to allergies, intolerances or specific diets?

Onboard all ships, Fred. Olsen Cruise Lines accommodate most dietary requirements. Vegetarian, vegan, low fat, low cholesterol, low salt, dairy-free, lactose-free, wheat-free and gluten-free food are all catered for.

Can I access the internet while onboard a Holland America cruise?

Guests can purchase and connect to satellite internet 24 hours a day on each ship in the Holland American Line fleet.

Do I need to pay for gratuities on a Holland America cruise?

Holland America Line automatically adds Crew Appreciation to your onboard account.

Can I access the internet while onboard a Hurtigruten Coastal Cruise?

Yes, Wi–Fi is available onboard for a small fee, unless already included in your Select or Platinum fare.

Do I need to pay for gratuities on board a Hurtigruten Coastal Cruise?

It is not common practice to tip on Hurtigruten Coastal Express ships. If you feel that crew members should be rewarded for providing exceptional service, tip boxes are placed in the restaurant together with envelopes.

Can I access the internet while onboard a Hurtigruten Expedition cruise?

Wi-Fi is free and available everywhere onboard.

Can I access the internet while onboard a P&O cruise ship?

Yes, every ship in the P&O Cruises fleet is Wi-Fi enabled so you can access the internet during your time onboard via your devices or the ship's PC terminals. Satellite internet packages are available to purchase prior to sailing or once onboard. Pay As You Go is available to purchase once onboard. There are three Wi-Fi packages to choose from; The Connect Package, The Browse Package and The Works. The Connect Package enables you to stay in touch with family and friends. It is £6.75 per 24 hours with a full Cruise Plan or £7.75 for a single 24-hour period. The Browse Package allows you to browse as you normally would (except for video streaming), plus email and social networks. It is £10 per 24 hours with a full Cruise Plan or £12.50 for a single 24-hour period. The Works Package enables you to stream YouTube, Spotify and Apple Music, video call, browse, email and share via social networks. It is £20 per 24 hours with a full Cruise Plan or £24.95 for a single 24-hour period.

Can I access the internet while onboard a Princess cruise ship?

Yes. All Princess Cruises ships have been upgraded with MedallionNet® Wi-Fi, allowing guests to stay connected to the web like never before. You can text, post photos, video chat and stream your favourite shows, movies, music and sports with ease. Guests can choose to bundle unlimited Wi-Fi with their cruise with Princess Plus fares.

Do I need to pay for gratuities on a Princess Cruise?

Princess Cruises automatically adds Crew Appreciation to your onboard account.

Can I take alcohol onboard a Regent Seven Seas cruise ship?

Yes, guests can take alcohol on their Regent Seven Seas Cruises cruise. There are no limitations.

Can I access the internet while onboard a Royal Caribbean cruise?

Yes. There are 2 options to stay connected while onboard; VOOM Wireless Internet Access and Wired (iCafes) internet stations.

Do I need to pay for gratuities on a Royal Caribbean cruise?

Royal Caribbean International adds an automatic per-person per-day service gratuity for all guests.

How do I pay for onboard purchases on a Royal Caribbean cruise?

Each guest is set up with a Seapass® which is a cashless system used for all onboard purchases and services. The account may be set up with either a credit card or a cash account.

Can I access the internet while onboard a Scenic Ocean Cruise?

Yes, complimentary internet facilities are available and Wi-Fi is accessible throughout the ships for your personal electronic devices.

Do I need to pay for gratuities on a Scenic Ocean Cruise?

On all Scenic Ocean Cruises’, gratuities are included in your cruise fare. This includes gratuities for your butler and crew, as well as tips for onshore activities.

Can I access the internet while onboard a Scenic River Cruise?

Yes, complimentary internet facilities are available and Wi-Fi is accessible throughout the ships for your personal electronic devices.

How do I book an e-Bike on my SAGA Cruise?

You can book one of the e-bikes that are available on Spirit of Adventure and Spirit of Discovery at their Explore Ashore service desk. We recommend you book in advance. 

How many formal nights will there be on my SAGA cruise?

The number of formal nights will depend on the duration of your cruise.

Please see the breakdown below:

A cruise of 4 – 7 nights will have one formal night.

A cruise of 8 – 11 nights will have two formal nights.

A cruise of 12 – 21 nights will have three formal nights on board.

What identification and travel documents do I need for a cruise from Southampton?

  • You'll need a valid passport with at least six months of validity beyond your return date.
  • Check visa requirements for each port on your itinerary and obtain necessary visas.
  • Have your cruise ticket or boarding pass ready.
  • Consider travel insurance and keep a copy of the policy. ROL Cruise has partnered with Just Travel Cover.
  • Bring a government-issued photo ID for additional identification.
  • Review any specific cruise line requirements.
  • Be prepared for health-related requirements, such as vaccination records or negative test results. Always verify with the cruise line and relevant authorities.

What amenities and services are available at Southampton Cruise Port terminals?

  1. Modern and comfortable passenger terminals with seating areas, restrooms, and information desks.
  2. Baggage Handling: Baggage drop-off and collection services for your convenience.
  3. Check-in Services: Smooth check-in processes to get you on board efficiently.
  4. Dining: Dining options include the Café Ceanos at most terminals. Depending on the terminal, several restaurants are within walking distance.
  5. Accessibility Services: Facilities for passengers with reduced mobility, including ramps and elevators.
  6. Transportation Options: Access to taxis, shuttles, and public transportation for getting to and from the port.
  7. Medical Facilities: Basic medical facilities and first-aid services in case of emergencies.
  8. Port Security: Stringent security measures to ensure passenger safety.

Please note that amenities and services can vary slightly between terminals and may be subject to change. It's a good idea to check with the specific cruise line and the official Southampton Cruise Port website for the most up-to-date information before your trip.

What do I need to pack for an Atlantic Islands cruise?

What to pack for your Atlantic Islands cruise will depend on what time of year you sail and what you plan to do while away. As a guide, we’d recommend packing swimsuits, comfortable, casual clothing for the day, a sweater or scarf for the chillier weather, activewear, a raincoat, smarter clothing for the evening, sandals, trainers or hiking boots, evening shoes, sunglasses, a sun hat, suncream, insect repellant, a backpack, technology accessories, toiletries, medication and a water bottle.

What should I do if I need to cancel my cruise?

To cancel a cruise, the lead passenger will need to confirm this in writing. You can do so by writing to us at:

ROL Cruise,
Lexden House,
London Road,
Lexden,
Colchester,
Essex,
CO3 4DB

Or by emailing us at: Cancellations@ROLCruise.co.uk 

If you need to cancel for a medical reason, you may be able to claim monies from your travel insurance provider. It is important that you read your travel insurance policy details to ensure that you’re fully aware of the cover provided.

If you need to cancel for any other reason, please contact your travel insurers for their professional advice.

What is the dress code onboard a Regent Seven Seas cruise?

Yes. During the day, casual wear is appropriate for daytime both onboard and ashore. Casual wear consists of jeans, shorts, t-shirts and tennis shoes. After 6 pm, Elegant Casual is required. For ladies, this includes a skirt or slacks with a blouse or jumper, a pantsuit or dress; trousers and a collared shirt for gentlemen. Casual wear is not to be worn at dinner, except dining at the Pool Grill and on the final evening of the cruise.

Rather than forfeiting my deposit, can I transfer my cruise to a different date or make a name change?

Please read the Booking Conditions which you would have received with your confirmation documents, as these detail the options available to you. It may be possible to transfer your cruise to an alternative date or make a name change for an additional administrative fee, so please call us on 0800 121 6194 to discuss this in detail.

If you’re eligible to transfer your cruise to an alternative date or voyage, please complete our rebooking request form with the details of the cruise you’d like to transfer to.

I would like to make a new booking but have not received my Future Cruise Credit (FCC) yet. What do I do?

You can still make your next cruise booking, even if you haven’t received your Future Cruise Credit yet. For more information, simply call us on 0800 121 6191 or use our request a callback form and one of our advisors will be in touch.

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