FAQs

For every booking you make with ROL Cruise, you’ll earn 1 Cruise Mile for each pound you spend. Cruise Miles® will be equally divided between all adults named on the booking e.g. on a £5,000 booking for 2 adults, each adult will be warded 2,500 Cruise Miles®.

Cruise Miles® can only be redeemed when making a new cruise booking with ROL Cruise. Simply tell your Cruise Consultant how many Cruise Miles® you wish to redeem when making your booking.

Yes! You can redeem and/or earn Cruise Miles® on any cruise booking you make through ROL Cruise with our preferred cruise line partners. And you’ll receive added benefits too!

The value of one Cruise Mile, when redeemed, is 1p.

To check your Cruise Miles® balance, please log into My ROL.

There is no minium spend when redeeming Cruise Miles® against a cruise booking through ROL Cruise. 

There is no minimum spend when redeeming Cruise Miles® against a cruise booking through ROL Cruise. 

Yes, as long as you nominate ROL Cruise as your chosen cruise specialist, you’ll earn Cruise Miles® for that booking. All you need to do is quote our ABTA number (F9255) when booking onboard. Your Cruise Miles® will be awarded as soon as your cruise booking is transferred to us.

You can find the full terms and conditions for Cruise Miles® here.

You can book another cruise with ROL Cruise by phoning us on 0800 121 6191. In the meantime, check out our cruise deals page for inspiration.

The ROL Cruise Ambassadors can be found onboard many of our cruises. They are there to help ensure that your holiday runs as smoothly as possible. If you have questions on anything from Cruise Miles® to documentation they will try their best to help. If they’re onboard your voyage, you’ll receive a letter introducing them and advising where you’ll find them onboard.

You can rebook your cruise with ROL Cruise. We will ensure your Future Cruise Credit is applied to your booking.

ROL Cruise Headquarters are based in Colchester, Essex. 

Our full address is ROL Cruise, Lexden House, London Road, Lexden, Colchester CO3 4DB

Whilst onboard, you may want to take advantage of the offers and promotions available before you disembark. You can nominate ROL Cruise as your chosen agent by quoting our ABTA number, F9255. By doing so, you will not only benefit from the cruise line’s onboard promotion but you’ll also earn Cruise Miles® if you’re a Cruise Miles® member.

Yes. At ROL Cruise, we look after your holiday as if it were our own and can happily assure you that your holiday is fully protected. Our ABTA membership protects all package and tailormade holidays booked through ROL Cruise and our ATOL license protects all package and tailormade holidays where flights are involved. This ensures that you will not lose money or be without a flight home should the tour operator go out of business.

Much like a voucher, Future Cruise Credit has a monetary amount associated with it and is provided in lieu of a refund. Future Crusie Credit can be used towards the fare of a future cruise, though it varies for each cruise line.

Yes, you can call us from overseas. Our overseas telephone number is +44 1206 719 103.

The official languages on board are Norwegian and English, though some service crew also speak German. The majority of shore excursions are guided in 2 or 3 languages.

Celebrity Cruises have designated smoking areas onboard.

Yes! Whether you're in the planning stages or have already confirmed your cruise, it's vital to understand the importance of having comprehensive travel insurance to safeguard yourself and your fellow travellers.

Both cruise lines and airlines possess the authority to refuse boarding if you are unable to present, upon request, documentation demonstrating adequate travel insurance coverage. Your travel tickets will only be issued once this requisite information has been provided.

For your convenience, we suggest considering Just Travel Cover, a distinguished and award-winning travel insurance provider. Their expertise in this field ensures you'll have the peace of mind you need for your upcoming cruise

Southampton serves as a departure point for a multitude of esteemed cruise lines, providing a diverse array of cruise experiences. When booking with ROL Cruises, you have access to an impressive selection of cruise lines that set sail from Southampton, including:

• Azamara
• Celebrity Cruises
• Cunard
• Fred. Olsen Cruise Lines
• Norwegian Cruise Lines
• Oceania Cruises
• P&O Cruises
• Princess Cruises
• Regent Seven Seas
• Royal Caribbean International
• Silversea

Each of these cruise lines offers unique itineraries and onboard experiences, ensuring there's a cruise to match every discerning traveller's preference. Whether you seek luxury, adventure, relaxation, or exploration, Southampton's cruise lines have you covered.

We are dedicated to ensuring you have a wonderful holiday which is why we welcome feedback upon your return. Within 14 days of your return, we’ll send you a welcome home email or a letter with a questionnaire inviting you to share your experience. We’re constantly reviewing our customer service levels and your input is very valuable to us.

You can also complete the survey online. Simply log into My ROL and select the cruise you wish to complete your welcome home questionnaire for.

You may be able to transfer your unspent credit to another cruise, however, this depends on the cruise line.

Please note: If you have booked an exclusive ROL Cruise package, the terms differ. The offer applies only to the cruise element of bookings where ROL Cruise is the tour operator.

Yes, we are fully ABTA and ATOL protected. Our ABTA numbers are F9255 and W6277 and our ATOL number is 6010.

Most cruise lines do not include gratuities in the cost of your cruise. However, this can vary depending on the type of cruise you have booked and with which cruise line. For more information on your chosen cruise line’s policy, please ask at the time of booking so we can advise you further.

Transfers are usually included in the cost of your cruise. However, if they’re not and you would like assistance with arranging transfers, please call us on 0800 121 6191 and we will be happy to help.

For those new to cruising, cruise line language can be confusing. Here are some of the most common words and phrases and their meanings:

• Aboard: On the ship
• Aft: The back of the ship
• Ashore: On land
• Berth: A bed
• Cabin/Stateroom: A room onboard
• Category: The price level of a cabin based on location, size and amenities
• Debark: To go ashore
• Deck: Each level/floor of the ship
• Disembark: To leave the ship
• Dock: A place to moor the ship
• Embark: To go aboard the ship
• Fleet: Several ships under the same ownership
• Fore/Forward: The front of the ship
• Gangway: Ramp or stairway between the ship and the shore whilst the ship is docked
• Maiden Call: When a ship visits a destination for the first time
• Maiden Voyage: The first voyage of a new ship or destination
• Master: The person who oversees the ship; the Captain

If your cruise has been cancelled, your cruise line may be offering you the value of your cruise towards a future departure. Simply call us on 0800 121 6191 to speak to a member of our team.

Your Future Cruise Credit can be used towards a new cruise booking. Many cruise lines are offering enhanced Future Cruise Credits*, why not utilise it to upgrade your cabin, book a shore excursion, transfer it to family or friends or even put it towards another booking?

*Please note: This varies by the cruise line. Please call us on 0800 121 6191 to find out exactly what you can use your Future Cruise Credit for.

Please call our Reservations Team on 0800 121 6191 to apply your Future Cruise Credit and secure a great cruise offer.

Each cruise line will offer different expiration dates, so please be sure to check how much time you have left to utilise it. Please call us to find out the expiry date of your Future Cruise Credit.

Wi-Fi is complimentary on most sailings to Europe but cannot be guaranteed. It is not available on select Europe sailings, Egypt, India, Russia, Vietnam, Cambodia, Mekong or Peru sailings.

Yes, guests can take alcohol on their Azamara cruise. Spirits, wine and beer can be consumed in-cabin for free. However, guests will be subject to a corkage fee if consumed in a public area.

Smoking and vaping are permitted in the designated smoking area. On Spirit of Adventure and Spirit of Discovery, this is the port side aft on Deck 11.

Yes! Wi-Fi is available and it is free of charge.

Recommended onboard clothing is resort or country club casual. For evening dining, elegant casual resort wear is suggested. Oceania Cruises requests that casual jeans, shorts, t-shirts, baseball caps or tennis shoes not be worn in the restaurants after 6 pm.

For the safety and security of all guests and staff onboard, designated smoking areas are available on the forward, starboard corner of the Pool Deck and in the aft, port corner of Horizons.

Oceania Cruises reserves the right to prohibit and retain all alcohol bought ashore for consumption onboard the vessel.

Yes, for your convenience, complimentary room service is available 24 hours a day from an extensive room service menu.

Yes, Wi-Fi is available throughout all ships.

Regent Seven Seas Cruises all-inclusive fares include; FREE return flights*, FREE return business class flights* on European voyages in Penthouse Suites and above, FREE unlimited shore excursions, FREE 2- or 3-night land programmes*, FREE 1-night pre-cruise hotel package*, FREE unlimited beverages, FREE open bars and lounges plus in-suite mini-bar replenished daily, FREE pre-paid gratuities, FREE speciality restaurants, FREE transfers between airport & ship, FREE unlimited Wi-Fi and FREE valet laundry service.

Each ship's currency is US Dollars and all charges made onboard are in US Dollars.

Fred. Olsen Cruise Lines offers incredible value via inclusive fares. The following will be included in the price of your cruise; comfortable cabins with tv, hairdryer, tea and coffee making facilities and individually controlled air conditioning, tempting cuisine, self-service tea and coffee at selected venues, in-room sandwiches and snacks, evening entertainment, Captain’s Drink Party and Gala Buffet, use of leisure facilities including pools and gym, a vast range of onboard activities, all UK port taxes, luggage porterage at embarkation and disembarkation and flights (as part of fly cruises).

Most evenings, your chosen ship will have a smart casual dress code. For men, trousers, chinos or smart dark jeans with a shirt or polo shirt are required. For ladies, outfits range from tailored trouser suits/casual separates to stylish dresses. Depending on the length of your chosen cruise, there may be one or more formal evenings. On these occasions, men wear either a dinner jacket or dark suit and tie while ladies may wear cocktail-style dresses or full-length ball gowns.

No, guests cannot take alcohol on their Fred. Olsen Cruise Lines cruise. Should guests purchase alcohol during their time ashore, they will be required to hand it to security upon rejoining the ship. These will be returned during disembarkation.

Emerald Cruises welcomes guests purchasing alcohol for consumption in their rooms. However, they do ask that personal drinks are not consumed in the communal areas of the cruises.

Smoking is not permitted in cabins or any indoor parts onboard. There are areas on the Star-Ships’ external decks where smoking is permitted.

Complimentary Wi-Fi is available onboard all Emerald Cruises Star-Ships in the public spaces, cabins and suites.

The onboard currency is pound Sterling.

Yes, Fred. Olsen Cruise Lines offers an All-Inclusive Drinks upgrade package. From only £24.99 per person per night, (£35 per person per night on cruises of 5 nights or less and Speciality Sailings), you can enjoy selected white, red and rosé wine by the glass and selected house beers, house spirits and soft drinks all day, every day throughout your cruise. This package also extended to the restaurants onboard where you can choose from a selection of soft drinks, a choice of wines by the glass and selected branded beers in cans.

Find out more about Fred. Olsen drinks packages.

Fred. Olsen Cruise Lines’ operate a strict no-smoking policy in all inside areas. Smoking is only permitted on cabin balconies and in designated open deck areas.

You should dress for a cruise with Princess Cruises the same way you would for any stylish land-based resort. Casual sportswear, including shorts, lightweight trousers and sundresses will keep you feeling fresh and looking your best while at sea and ashore in hotter climates. Princess Cruises recommends you pack a sweater, a jacket or an all-weather coat for cool evenings, and for shore excursions, depending on your destination. Due to unpredictable weather, don’t forget a hat or visor and a collapsible umbrella. Please be sure to bring proper clothing for visits to religious sites. You’ll also want low-heeled, rubber-soled shoes for strolling on deck, as well as comfortable walking shoes or sandals.

Yes, guests may call for personal complimentary room service or order through OceanNow® at any time of the day or night.

Unless noted, the onboard currency is in US Dollars.

Each stateroom has a private safe.

During the day you can wear whatever you like. There are two dress codes: Evening Casual and Black Tie. Evening Casual is stylish resort or leisurewear. For example, casual separates or dresses for ladies and open-neck polo shirts and casual long trousers (not shorts or ¾ length trousers) for men. A jacket and smart trousers can be worn but are not compulsory. T-shirts are also acceptable but should not have any offensive symbols or language on them. Smart dark denim is also fine but not trainers, football shirts or tracksuits. Black Tie is glamorous evening wear such as cocktail dresses, ball gowns or even smart trouser suits for ladies and dinner jackets or tuxedos for men (dark lounge or business suits can be worn as an alternative).

With the exception of one bottle of wine, champagne, beer or spirit (no larger than 1000ml) at embarkation, guests cannot take alcohol on their P&O Cruises cruise. Should guests consume their bottle of wine, champagne, beer or spirit in a public area, they will be subject to a corkage fee.

With the exception of one bottle of wine (no larger than 750ml) at embarkation, guests cannot take alcohol on their Princess Cruises cruise. Should guests consume their bottle of wine in a public area, they will be subject to a corkage fee.

Clearly marked Designated Smoking Areas are available onboard and include a sufficient number of ashtrays that are emptied regularly. Princess Cruises prohibits smoking or vaping of all types in guest staterooms and balconies.

Yes, room service is available 24 hours a day.

The currency used onboard is Pound Sterling.

The official language spoken on board is English. All officers, staff and crew as well as local guides and regional specialists speak fluent English. All announcements and lectures will be presented in English.

Scenic Ocean Cruises operates non-smoking vessels. There are designated outside smoking areas for guests on Deck 6. All accommodations are non-smoking.

The onboard currency on all Emerald Yacht Cruises voyages to Europe is the Euro.

The dress code on an Ambassador Cruise Line cruise is casual during the day. For evenings onboard, the Daily Programme will suggest, as a guide, a mode of dress for that particular evening’s events.

Yes. You will find a 24-hour room service menu in your cabin, offering a range of drinks and snacks, both hot and cold. Room service costs will be charged to your onboard account.

Complimentary Wi-Fi is available onboard all Emerald Yacht Cruises luxury yachts in the public spaces, cabins and suites.

All prices onboard Ambassador Cruise Line’s ships are quoted in pound sterling.

Yes, Ambassador Cruise Line offers a selection of drinks packages. On cruises of 4 to 29 nights, you can pre-book your drinks package for £29.95 per person per night or you can book onboard at a cost of £34.95 per person per night.

Guests are prohibited from bringing alcohol aboard at embarkation. Any alcohol purchases made ashore during the cruise should be handed to security upon re-joining the ship.

Guests are requested to smoke only in the designated smoking areas on open decks.

With the exception of one bottle of wine or champagne (no larger than 750ml) at embarkation, guests cannot take alcohol on their Holland America Line cruise. Should guests consume their bottle of wine or champagne in a public area, they will be subject to a corkage fee.

There are 2 dress codes onboard; Casual and Dressy. When the suggested attire is Casual, smart casual attire is appropriate. When the suggested attire is Dressy, Holland America Line suggests slacks, skirts, dresses, blouses, collared shirts and jackets.

For the comfort of all guests, all staterooms, showrooms and most other indoor areas are designated non-smoking. However, there are designated smoking areas.

US Dollars is the only currency accepted onboard Holland America Line ships.

Yes, Holland America Line offers a range of beverage packages.

24-hour room service is available onboard.

The dress code on board is smart casual.

On shore, comfortable walking shoes are highly recommended.

Clothing will be determined by the climate and shore excursions. Please be advised that some shore excursions will visit temples or holy sites – guests will need to cover their shoulders and knees.

Europe: Complimentary house wine, local beer, soft drinks, tea, and coffee will be served throughout the cruise.

Egypt sailings: Complimentary house wine, local beer, soft drinks, tea, and coffee are served during lunch and dinner on board.

India sailings: Complimentary house wine, local beer, soft drinks, tea, and coffee will be served throughout the cruise.

Peru sailings: Complimentary house wine, local beer, soft drinks, tea, and coffee will be served on board between 6am and 11pm throughout the cruise.

Vietnam and Cambodia sailings: Complimentary house wine, local beer, soft drinks, tea, and coffee will be served throughout the cruise.

The language spoken on board Uniworld’s fleet is English.

There is no official dress code onboard but some guests choose to change to casual wear for dinner. The weather in Norway can vary during the course of each voyage (or even during the day) so we recommend reading our climate zone packing guide to ensure you’re ready for every possibility.

The currency onboard, unless otherwise stated, is US Dollars.

Yes, room service is available any time of the day or night.

The main language spoken onboard is English.

Norwegian Kroner is the onboard currency.

With the exception of one bottle of wine or champagne (no larger than 750ml) at embarkation, guests cannot take alcohol on their Royal Caribbean International cruise. Should guests consume their bottle of wine or champagne in a public area, they will be subject to a corkage fee.

For the comfort and enjoyment of Royal Caribbean International guests, ships are designed as non-smoking. However, the cruise line has designated certain areas of the ship as smoking areas.

Scenic River Cruises operates non-smoking vessels. There are designated outside smoking areas for guests on Deck 6. All accommodations are non-smoking.

All staterooms are equipped with a safe into which you can programme your own personal code.

During the day, you’ll probably find ourself most comfortable in stylish casual wear such as shorts and smart jeans. Swimming costumes, micro shorts, sarongs and gymwear should be reserved for the poolside, on deck or in the spa and fitness centre.

In the evening, the dress code is Gala Evenings or Smart Attire. For gentlemen, Gala Evenings should be a dinner jacket, tuxedo or dark suit with a regular bow tie while for ladies, cocktail dresses, smart trouser suits or formal separates are acceptable. Smart trousers with a shirt and jacket with an optional tie for men is required for Smart Attire and blouses and skirts or stylish trousers and dresses for women.

All public spaces (with the exception of designated smoking areas) including restaurants and outdoor dining alternatives are designated as non-smoking within the ship. Smoking is not permitted in staterooms, on balconies or in public areas (with the exception of Churchill’s Cigar Lounge, which is reserved for cigar and pipe smokers only).

With the exception of one bottle of wine at embarkation, guests cannot take alcohol on their Cunard cruise. Should guests consume their bottle of wine in a public area, they will be subject to a corkage fee.

Yes, room service is available 24 hours a day. Room service menus will be available in your stateroom.

The currency onboard is US Dollars.

The Inclusive Fare includes; port charges, gratuities, £65 excursion discount to be used on any single pre-booked excursion of your choosing, selected drinks included with meals, complimentary dining and onboard entertainment. The Enhance Far includes; port charges, gratuities, £130 excursion discount to be used on any single pre-booked excursion of your choosing, premium drinks package, speciality dining discount, onboard entertainment and Wi-Fi access.

For your safety and comfort onboard, Celestyal Cruises suggests sports or flat shoes with low heels. On cruises of 7-nights or more, Celestyal Cruises host Gala Nights and the Captain’s Cocktail in honour of guests. On these nights, formal attire is requested.

The currency onboard is Euro.

The majority of Celebrity Cruises sailings require casual attire during the day and smart casual attire in the evenings. For formal nights, Evening Chic is required. Evening Chic is sophisticated but still relaxed. For women, this could be a cocktail dress, skirt or smart jeans paired with a top and for men, this could be trousers or dark jeans paired with a button-down shirt and blazer. Please note: Evening Chic nights are optional and the dress code will only be enforced in the Main Dining Room. On sailings of 6 nights or less, there will be only 1 Evening Chic night and on sailings of 7 nights or more, there will be at least 2 Evening Chic nights.

With the exception of two bottles of wine at embarkation, guests cannot take alcohol on their Celebrity Cruises cruise. Should guests consume their two bottles of wine in a public area, they will be subject to a corkage fee.

From 13th October 2021, guests will be able to go ashore independently but must adhere to the specific COVID-19 protocols in each destination. However, as restrictions in each destination are changeable, and some destinations may only allow cruise line organised experiences ashore, we highly recommend you purchase Cunard shore experiences prior to travel to ensure you always have the option to explore each destination.

Yes, room service is available 24-hours a day. Room service menus will be available in your stateroom.

The evening dress code applies from 6 pm and must be followed by all guests in the ship’s public areas for the evening. The dress code is recommended for the ambience and comfort of all guests. Details will be shown in your Daily Programme.

When you’re relaxing onboard, the dress code is smart casual and comfortable. For the evenings, while there are no formal nights, the recommended onboard dress code is elegant casual for most restaurants.

When you’re relaxing onboard, the dress code is smart casual and comfortable. For the evenings, while there are no formal nights, the recommended onboard dress code is elegant casual for most restaurants.

When you’re onboard, the right look will vary by venue. Casual, Smart Casual and Formal are a few types of suggested attire.

During the daytime, casual, resort-style attire is welcome in all lounges and dining venues. After 6 pm, Elegant Casual is required.

Each suite is equipped with a personal safe with an electronic combination lock.

Shipboard attire ranges from casual to formal. Casual wear is appropriate for daytime aboard the ship or ashore and consists of standard sports outfits as worn at 5-star resorts. Evening attire falls into 3 categories; casual, informal and formal.

Yes, guests can take alcohol on their Silversea cruise. There are no limitations.

The currency used onboard Silversea is US Dollars.

At Silversea, the comfort, enjoyment and safety of all guests is paramount. Most areas onboard are non-smoking and, as a safety precaution, smoking is not permitted in guest accommodations. However, smoking is permitted in the Connoisseur’s Corner and in specifically designated areas.

The official language spoken on board is English. All officers, staff and crew as well as local guides and regional specialists speak fluent English. All announcements and lectures will be presented in English.

For the comfort of all guests, most public areas onboard, as well as guest suites, are smoke-free.

Yes, guests can take alcohol on their Seabourn cruise. There are no limitations.

Yes, complimentary room service is available 24 hours a day.

The currency used onboard is US Dollars.

Southampton Cruise Port has five primary terminals. These terminals are designated as follows:

Mayflower Terminal: This terminal is one of the largest and serves as a departure and arrival point for many cruise ships. It is equipped with modern facilities and is conveniently located near the city centre.

City Cruise Terminal: The City Cruise Terminal is a major terminal at Southampton Port. It caters to various cruise lines and offers facilities for both embarkation and disembarkation.

Ocean Cruise Terminal: The Ocean Cruise Terminal is primarily used for larger cruise ships and ocean voyages. It is equipped with facilities to handle a high volume of passengers.

QEII Terminal: The QEII Terminal, also known as the Queen Elizabeth II Terminal, is used for both cruise ships and ferry services. It is located in the eastern part of the port.

Horizon Cruise Terminal: Horizon Cruise Terminal, opened in 2021 after a £55 million investment, is the newest cruise terminal at the port facility. It caters to several cruise lines, including Regent Seven Seas and Oceania Cruises.

These terminals are well-equipped to handle the needs of cruise passengers, including check-in facilities, security checks, baggage handling, and other amenities. It's important to check with your cruise line or the port authority for specific information regarding your cruise's terminal assignment, as it may vary depending on your cruise itinerary and ship.

Southampton Cruise Port has five primary terminals. These terminals are designated as follows:

Mayflower Terminal: This terminal is one of the largest and serves as a departure and arrival point for many cruise ships. It is equipped with modern facilities and is conveniently located near the city centre.

City Cruise Terminal: The City Cruise Terminal is a major terminal at Southampton Port. It caters to various cruise lines and offers facilities for both embarkation and disembarkation.

Ocean Cruise Terminal: The Ocean Cruise Terminal is primarily used for larger cruise ships and ocean voyages. It is equipped with facilities to handle a high volume of passengers.

QEII Terminal: The QEII Terminal, also known as the Queen Elizabeth II Terminal, is used for both cruise ships and ferry services. It is located in the eastern part of the port.

Horizon Cruise Terminal: Horizon Cruise Terminal, opened in 2021 after a £55 million investment, is the newest cruise terminal at the port facility. It caters to several cruise lines, including Regent Seven Seas and Oceania Cruises.

These terminals are well-equipped to handle the needs of cruise passengers, including check-in facilities, security checks, baggage handling, and other amenities. It's important to check with your cruise line or the port authority for specific information regarding your cruise's terminal assignment, as it may vary depending on your cruise itinerary and ship.

Finding the ideal pre-cruise accommodation in Southampton is crucial for a smooth and enjoyable start to your voyage. Here are some excellent options:

• Grand Harbour Hotel: Luxury, waterfront views, and proximity to cruise terminals.
• Leonardo Hotels: City centre location, comfort, and accessibility.
• Holiday Inn Southampton: City centre convenience, comfortable rooms, and cruise packages.
• Leonardo Royal Southampton Grand Harbour: Panoramic views, luxury, spa, and "Park, Stay, and Cruise" packages.
• Premier Inn Southampton City Centre: Budget-friendly, central, and comfortable.
• Novotel Southampton: Modern, walkable to terminals, and fitness amenities.
• Travelodge Southampton Central: Affordable, centrally located, and cafe on-site.
• Ennios Boutique Hotel: A charming boutique option in the old town.
• The White Star Tavern: Boutique hotel with a gastro pub in the city centre, known for character and fine dining.

Book your preferred pre-cruise hotel stay with Holiday Extras. Choose based on your preferences for location, amenities, and budget to start your cruise experience with ease and comfort.

Finding the ideal pre-cruise accommodation in Southampton is crucial for a smooth and enjoyable start to your voyage. Here are some excellent options:

• Grand Harbour Hotel: Luxury, waterfront views, and proximity to cruise terminals.
• Leonardo Hotels: City centre location, comfort, and accessibility.
• Holiday Inn Southampton: City centre convenience, comfortable rooms, and cruise packages.
• Leonardo Royal Southampton Grand Harbour: Panoramic views, luxury, spa, and "Park, Stay, and Cruise" packages.
• Premier Inn Southampton City Centre: Budget-friendly, central, and comfortable.
• Novotel Southampton: Modern, walkable to terminals, and fitness amenities.
• Travelodge Southampton Central: Affordable, centrally located, and cafe on-site.
• Ennios Boutique Hotel: A charming boutique option in the old town.
• The White Star Tavern: Boutique hotel with a gastro pub in the city centre, known for character and fine dining.

Book your preferred pre-cruise hotel stay with Holiday Extras. Choose based on your preferences for location, amenities, and budget to start your cruise experience with ease and comfort.

The currency onboard is US Dollars.

Basic Wi-Fi and Premium Wi-Fi services are available onboard at an additional charge. Suite guests and All-Inclusive package offerings include this charge. The Basic Wi-Fi Package allows you to browse the web, send emails and text family and friends via select messaging apps. The Premium Wi-Fi Package puts internet streaming at your fingertips throughout your cruise. You can message or video chat with your friends and family, browse the web, send emails even with larger files attached, post on social media as well as enjoy videos, movies, shows and music on your favourite streaming apps.

What to pack for your Caribbean cruise will depend on what time of year you sail and what you plan to do while away. As a guide, we’d recommend packing swimsuits, comfortable, casual clothing for the day, a sweater or scarf for the chillier weather, activewear, a raincoat, smarter clothing for the evening, sandals, trainers or hiking boots, evening shoes, sunglasses, a sun hat, suncream, insect repellant, a backpack, technology accessories, toiletries, medication and a water bottle.

Onboard dress codes vary from cruise line to cruise line, so make sure to check our guide to cruise ship dress codes before you sail.

Yes, a number of cruise lines offer no-fly cruises from the UK to the Mediterranean. From Dover, travellers can embark on a Fred. Olsen Cruise Lines, Holland America Line, Saga Ocean Cruises or Seabourn voyage to the Mediterranean. Ambassador Cruise Line and Fred. Olsen Cruise Lines sail from Liverpool and Newcastle. Ambassador Cruise Line also offers cruises from London Tilbury. In Portsmouth, travellers can hop on a Fred. Olsen Cruise Lines or Saga Ocean Cruises cruise.

And finally, as the most popular UK departure port, Southampton operates cruises on behalf of Azamara, Celebrity Cruises, Cunard, Norwegian Cruise Line, Oceania Cruises, P&O Cruises, Princess Cruises, Regent Seven Seas Cruises, Royal Caribbean International and Silversea.

Yes, a number of cruise lines offer no-fly cruises from the UK to the Caribbean. From Portsmouth, travellers can embark on a Fred. Olsen Cruise Lines or Saga Ocean Cruises voyage to the Caribbean. Fred. Olsen Cruise Lines also offers Caribbean cruises from Liverpool, meanwhile Ambassador Cruise Line sails from London Tilbury.

And, as the most popular UK departure port, Fred. Olsen Cruise Lines, P&O Cruises, Princess Cruises and Royal Caribbean International operate cruises from Southampton.

The best Caribbean cruise to go on will depend on your preferences. For a luxury experience, Celebrity Cruises, Cunard, Oceania Cruises, Regent Seven Seas Cruises, Seabourn and Silversea are great options. For a family-friendly Caribbean cruise consider Holland America Line, Norwegian Cruise Line, P&O Cruises, Princess Cruises or Royal Caribbean International. Other popular cruise lines include Ambassador Cruise Line, Azamara, Emerald Yacht Cruises and Scenic Ocean Cruises.

The majority of Caribbean islands do not require visas for European cruise ship passengers. However, most Caribbean cruises embark or disembark in the USA, for which an ESTA is required. Make sure to check your itinerary to see which countries you’ll visit on your Caribbean cruise.

Though not essential, Hepatitis B and Tetanus are recommended. You may also be required to hold a Yellow Fever certificate at specific Caribbean ports of call.

Yes, a number of cruise lines offer no-fly cruises from the UK to the Mediterranean. From Dover, travellers can embark on a Fred. Olsen Cruise Lines, Holland America Line, Saga Ocean Cruises or Seabourn voyage to the Mediterranean. Ambassador Cruise Line and Fred. Olsen Cruise Lines sail from Liverpool and Newcastle. Ambassador Cruise Line also offers cruises from London Tilbury. In Portsmouth, travellers can hop on a Fred. Olsen Cruise Lines or Saga Ocean Cruises cruise.

And finally, as the most popular UK departure port, Southampton operates cruises on behalf of Azamara, Celebrity Cruises, Cunard, Norwegian Cruise Line, Oceania Cruises, P&O Cruises, Princess Cruises, Regent Seven Seas Cruises, Royal Caribbean International and Silversea.

Yes, a number of cruise lines offer no-fly cruises from the UK to the Atlantic Islands. From Dover, travellers can embark on a Fred. Olsen Cruise Lines or Holland America Line cruise to the Atlantic Islands.

Liverpool offers Fred. Olsen Cruise Line cruises and London Tilbury has a range of Ambassador Cruise Line cruises. From Portsmouth, Fred. Olsen Cruise Lines and Saga Ocean Cruises offer cruises to the Atlantic Islands.

And, as the most popular UK departure port, Celebrity Cruises, Cunard, Fred. Olsen Cruise Lines, P&O Cruises and Princess Cruises operate cruises from Southampton.

What to pack for your Mediterranean cruise will depend on what time of year you sail and what you plan to do while away. As a guide, we’d recommend packing casual clothing for the day, swimsuits, a sun hat, comfortable walking shoes, sandals, a light jacket, smarter clothing for the evening, a backpack, technology accessories, toiletries, medication and a water bottle.

Onboard dress codes vary from cruise line to cruise line, so make sure to check our guide to cruise ship dress codes before you sail.

The best Mediterranean cruise to go on will depend on your preferences. For a more traditional cruising experience, consider Ambassador Cruise Line or Fred. Olsen Cruise Lines. If a luxury cruise is for you, Celebrity Cruises, Oceania Cruises, Regent Seven Seas Cruises, Seabourn and Silversea are great options. For a family-friendly Mediterranean cruise, what about Holland America Line, P&O Cruises, Princess Cruises or Royal Caribbean International?

To cancel a cruise, the lead passenger will need to confirm this in writing. You can do so by writing to us at:

ROL Cruise,

Lexden House,

London Road,

Lexden,

Colchester,

Essex,

CO3 4DB

Or by emailing us at: Admin@ROLCruise.co.uk

If you need to cancel for a medical reason, you may be able to claim monies from your travel insurance provider. It is important that you read your travel insurance policy details to ensure that you’re fully aware of the cover provided.

If you need to cancel for any other reason, please contact your travel insurers for their professional advice.

Yes. If you’re taking any medical or mobility equipment with you or require any special assistance of facilities including dietary requirements, you should advise your sales agent at the time of booking. Alternatively, contact us at 0800 121 6191 or email us at CustomerServices@ROLCruise.co.uk before you travel.

Your medical requirements may change over the duration of your booking, so it’s important that you update us with any changes to your medical conditions so that we can inform the cruise line and other suppliers, as well as implement any further assistance you may require.

Please be advised that Fred. Olsen Cruise Lines send shore excursion booklets and luggage labels directly to customers booked to embark on one of their cruises approximately 6 to 8 weeks before travel. If you need to speak to Fred. Olsen Cruise Lines directly, please contact the Shore Tour Department on 01473 746 163.

You can phone us on 0800 121 6191 to find out the value of your Future Cruise Credit.

If you’re not sure which voyage to transfer to, take a look at our cruise deals page for inspiration.

Whether you can transfer your Future Cruise Credit to family or friends is depending on the cruise line.

Whether you can use your Future Cruise Credit on an existing booking will differ depending on the cruise line. Simply give us a call on 0800 121 6191 to find out.

If your cruise was suspended by the cruise line, and you would like to transfer to an alternative sailing, please complete our rebooking request form with the details of the itinerary you would like to transfer to. Once we have received your request, a member of our transfer team will be in touch.

Onboard all ships, Fred. Olsen Cruise Lines accommodate most dietary requirements. Vegetarian, vegan, low fat, low cholesterol, low salt, dairy-free, lactose-free, wheat-free and gluten-free food are all catered for.

Azamara includes gratuities in the price of its cruises. The cruise line does not charge an additional daily service charge, however, if you wish to reward a particular crew member with a tip, you may.

You can book one of the e-bikes that are available on Spirit of Adventure and Spirit of Discovery at their Explore Ashore service desk. We recommend you book in advance. 

The number of formal nights will depend on the duration of your cruise.

Please see the breakdown below:

A cruise of 4 – 7 nights will have one formal night.

A cruise of 8 – 11 nights will have two formal nights.

A cruise of 12 – 21 nights will have three formal nights on board.

Yes, guests can take alcohol on their Regent Seven Seas Cruises cruise. There are no limitations.

Each evening you can enjoy a live show after dinner courtesy of resident and guest entertainers. From music to magic, cabaret to comedy, there’s so much to keep you entertained during your time on board - all you need to do is sit back and enjoy it all with your tipple of choice.

Yes, Fred. Olsen Cruise Line’s Wi-Fi package allows you to connect to the internet via your smartphone, tablet, laptop and other devices to send emails, keep up to date with the latest news and share your holiday experiences on social media as you cruise.

Yes. All Princess Cruises ships have been upgraded with MedallionNet® Wi-Fi, allowing guests to stay connected to the web like never before. You can text, post photos, video chat and stream your favourite shows, movies, music and sports with ease. Guests can choose to bundle unlimited Wi-Fi with their cruise with Princess Plus fares.

Yes, every ship in the P&O Cruises fleet is Wi-Fi enabled so you can access the internet during your time onboard via your devices or the ship's PC terminals. Satellite internet packages are available to purchase prior to sailing or once onboard. Pay As You Go is available to purchase once onboard. There are three Wi-Fi packages to choose from; The Connect Package, The Browse Package and The Works. The Connect Package enables you to stay in touch with family and friends. It is £6.75 per 24 hours with a full Cruise Plan or £7.75 for a single 24-hour period. The Browse Package allows you to browse as you normally would (except for video streaming), plus email and social networks. It is £10 per 24 hours with a full Cruise Plan or £12.50 for a single 24-hour period. The Works Package enables you to stream YouTube, Spotify and Apple Music, video call, browse, email and share via social networks. It is £20 per 24 hours with a full Cruise Plan or £24.95 for a single 24-hour period.

On all Scenic Ocean Cruises’, gratuities are included in your cruise fare. This includes gratuities for your butler and crew, as well as tips for onshore activities.

Yes, complimentary internet facilities are available and Wi-Fi is accessible throughout the ships for your personal electronic devices.

An account is opened for you at the start of your cruise for purchasing goods and services onboard. All purchases are charged to your shipboard account and a final invoice is presented at the end of your cruise, itemising all charges. This can be settled by MasterCard, Visa credit card or Visa debit card.

Gratuities will automatically be charged to your onboard account at £6 per person per night or £5 per person per night for cruises of 16 nights or more. If you purchase a drinks package, gratuities will be included in the price.

Yes, Wi-Fi packages are available to purchase once onboard. Prices start from £9.99.

Wi-Fi is free and available everywhere onboard.

Guests can purchase and connect to satellite internet 24 hours a day on each ship in the Holland American Line fleet.

Holland America Line automatically adds Crew Appreciation to your onboard account.

Europe and Russia sailings: The European standard 220 volts with a 110v outlet in every stateroom and suite. ROL Cruise recommends taking an adapter plug with you.

Egypt and Peru sailings: Voltage is 220V/50HZ on board the ship and in hotels. You will need a three-pin adapter and possibly a voltage converter.

India sailings: Voltage is 220V/50HZ on board the ship and in hotels. On board the ship outlets that accommodate both 110V and 220V appliances are available in the suites. In the hotels you will need a three-pin adapter and possibly a voltage converter.

Vietnam and Cambodia: Voltage is 220V/50HZ on board the ship and in hotels. On board the ship outlets that accommodate both 110V and 220V appliances are available in the suites. In the hotels you will need a three-pin adapter and possibly a voltage converter. In Cambodia you will need a two-round-pin-type adapter plug and a three-flat-pin-type adaptor plug in Vietnam.

It is not common practice to tip on Hurtigruten Coastal Express ships. If you feel that crew members should be rewarded for providing exceptional service, tip boxes are placed in the restaurant together with envelopes.

Yes, Wi–Fi is available onboard for a small fee, unless already included in your Select or Platinum fare.

Yes. There are 2 options to stay connected while onboard; VOOM Wireless Internet Access and Wired (iCafes) internet stations.

Royal Caribbean International adds an automatic per-person per-day service gratuity for all guests.

Yes, complimentary internet facilities are available and Wi-Fi is accessible throughout the ships for your personal electronic devices.

Princess Cruises automatically adds Crew Appreciation to your onboard account.

Yes, all of Cunard’s ships are Wi-Fi enabled. After purchasing a satellite internet plan, you can access the Cunard guest Wi-Fi on your own devices or via the terminals in the library of ConneXions.

Wi-Fi access is available at an extra charge in public areas and in staterooms.

All staterooms are equipped with safety boxes where you can store your valuables.

Unless stated otherwise, the ship will be in port for a full day which may be a minimum of 7½ hours and a maximum of 11 hours. In some cases, you may spend half a day in port which will usually be a minimum of 4 hours and a maximum of 7 hours. Times will vary according to the cruise and port.

All staterooms are equipped with a safe into which you can programme your own personal code.

Each guest is set up with a Seapass® which is a cashless system used for all onboard purchases and services. The account may be set up with either a credit card or a cash account.

Yes. During the day, casual wear is appropriate for daytime both onboard and ashore. Casual wear consists of jeans, shorts, t-shirts and tennis shoes. After 6 pm, Elegant Casual is required. For ladies, this includes a skirt or slacks with a blouse or sweater, a pantsuit or dress; slacks and a collared shirt for gentlemen. Casual wear is not to be worn at dinner, with the exception of dining at the Pool Grill and on the final evening of the cruise.

You can book one of the e-bikes that are available on Spirit of Adventure and Spirit of Discovery at their Explore Ashore service desk. We recommend you book in advance. 

The number of formal nights will depend on the duration of your cruise.

Please see the breakdown below:

A cruise of 4 – 7 nights will have one formal night.

A cruise of 8 – 11 nights will have two formal nights.

A cruise of 12 – 21 nights will have three formal nights on board.

1. Modern and comfortable passenger terminals with seating areas, restrooms, and information desks.
2. Baggage Handling: Baggage drop-off and collection services for your convenience.
3. Check-in Services: Smooth check-in processes to get you on board efficiently.
4. Dining: Dining options include the Café Ceanos at most terminals. Depending on the terminal, several restaurants are within walking distance.
5. Wi-Fi Access: Wireless internet access is available, usually for a fee.
6. Accessibility Services: Facilities for passengers with reduced mobility, including ramps and elevators.
7. Transportation Options: Access to taxis, shuttles, and public transportation for getting to and from the port.
8. Medical Facilities: Basic medical facilities and first-aid services in case of emergencies.
9. Port Security: Stringent security measures to ensure passenger safety.

Please note that amenities and services can vary slightly between terminals and may be subject to change. It's a good idea to check with the specific cruise line and the official Southampton Cruise Port website for the most up-to-date information before your trip.

1. Modern and comfortable passenger terminals with seating areas, restrooms, and information desks.
2. Baggage Handling: Baggage drop-off and collection services for your convenience.
3. Check-in Services: Smooth check-in processes to get you on board efficiently.
4. Dining: Dining options include the Café Ceanos at most terminals. Depending on the terminal, several restaurants are within walking distance.
5. Accessibility Services: Facilities for passengers with reduced mobility, including ramps and elevators.
6. Transportation Options: Access to taxis, shuttles, and public transportation for getting to and from the port.
7. Medical Facilities: Basic medical facilities and first-aid services in case of emergencies.
8. Port Security: Stringent security measures to ensure passenger safety.

Please note that amenities and services can vary slightly between terminals and may be subject to change. It's a good idea to check with the specific cruise line and the official Southampton Cruise Port website for the most up-to-date information before your trip.

• You'll need a valid passport with at least six months of validity beyond your return date.
• Check visa requirements for each port on your itinerary and obtain necessary visas.
• Have your cruise ticket or boarding pass ready.
• Consider travel insurance and keep a copy of the policy. ROL Cruise has partnered with Just Travel Cover.
• Bring a government-issued photo ID for additional identification.
• Review any specific cruise line requirements.
• Be prepared for health-related requirements, such as vaccination records or negative test results. Always verify with the cruise line and relevant authorities.

What to pack for your Atlantic Islands cruise will depend on what time of year you sail and what you plan to do while away. As a guide, we’d recommend packing swimsuits, comfortable, casual clothing for the day, a sweater or scarf for the chillier weather, activewear, a raincoat, smarter clothing for the evening, sandals, trainers or hiking boots, evening shoes, sunglasses, a sun hat, suncream, insect repellant, a backpack, technology accessories, toiletries, medication and a water bottle.

Please read the Booking Conditions which you would have received with your confirmation documents, as these detail the options available to you. It may be possible to transfer your cruise to an alternative date or make a name change for an additional administrative fee, so please call us on 0800 121 6194 to discuss this in detail.

If you’re eligible to transfer your cruise to an alternative date or voyage, please complete our rebooking request form with the details of the cruise you’d like to transfer to.

You can still make your next cruise booking, even if you haven’t received your Future Cruise Credit yet. For more information, simply call us on 0800 121 6191 or use our request a callback form and one of our advisors will be in touch.