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Call us FREE
0800 204 4635Opening Hours - Office closed, we'll open at 8:30am
How do I redeem my Cruise Miles?Cruise Miles can only be redeemed when making a new cruise booking with ROL Cruise. Simply tell your Cruise Consultant how many Cruise Miles you wish to redeem when making your booking.
How can I check my Cruise Miles balance?To check your Cruise Miles balance, please log into your account via 'My Account' at the top of the page.
Are Cruise Miles combinable with all cruise offers?Yes. You can redeem and/or earn Cruise Miles on any cruise booking you make through ROL Cruise with our preferred partners, and you will receive any added benefits being offered.
Is there a minimum spend with redeeming?There is no minimum spend required when redeeming Cruise Miles against a cruise booking through ROL Cruise with our preferred partners.
Where can I find the full terms and conditions for Cruise Miles?Cruise Miles terms and conditions can be found by clicking here or they can be found at the bottom of the page in the footer under policies.
How do I earn Cruise Miles?For every booking you make with ROL Cruise you will earn 1 Cruise Mile for each pound you spend. Cruise Miles will be equally divided between all adults named on the booking e.g. on a £5,000 booking for 2 adults, each adult will be awarded 2,500 Cruise Miles.
What is the value of my Cruise Miles?The value of one Cruise Mile when redeemed is 1p.
Can I earn Cruise Miles if I book a cruise on board?Yes, as long as you nominate ROL Cruise as your chosen cruise specialist, you will earn Cruise Miles for that booking. All you need to do is quote our ABTA No. F9255 when booking on board. Your Cruise Miles will be awarded as soon as your cruise booking is transferred to us.