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Help Centre!

Everything you need to know about your next adventure! If you cannot find what you are looking for please contact a member of our team on 08082394989


FAQs

Is my holiday safe with ROL Cruise?

Yes. At ROL Cruise, we look after your holiday as if it were our own and can happily assure you that your holiday is fully protected. Our ABTA membership protects all package and tailormade holidays booked through ROL Cruise and our ATOL license protects all package and tailormade holidays where flights are involved. This ensures that you will not lose money or be without a flight home should the tour operator go out of business.

When is my final balance due?

Your final balance due date is shown on your ROL Cruise booking confirmation paperwork. We will need to collect your final payment in advance of your travel date to allow us time to process and forward this to our cruise line partners and other holiday suppliers as agreed at the time of booking. These timescales allow us to receive, and process, your payment in accordance with our agreement with your cruise line and other suppliers.

What should I do if I change address?

Please notify us in writing of both your old and new addresses. You can write to us at:

ROL Cruise,

Lexden House,

London Road,

Lexden,

Colchester,

Essex,

CO3 4DB

Or via email at: CustomerServices@ROLCruise.co.uk.

How do I earn Cruise Miles®?

For every booking you make with ROL Cruise, you’ll earn 1 Cruise Mile for each pound you spend. Cruise Miles® will be equally divided between all adults named on the booking e.g. on a £5,000 booking for 2 adults, each adult will be warded 2,500 Cruise Miles®.

What is the value of my Cruise Miles®?

The value of one Cruise Mile, when redeemed, is 1p.

Can I earn Cruise Miles® if I book a cruise onboard?

Yes, as long as you nominate ROL Cruise as your chosen cruise specialist, you’ll earn Cruise Miles® for that booking. All you need to do is quote our ABTA number (F9255) when booking onboard. Your Cruise Miles® will be awarded as soon as your cruise booking is transferred to us.

How can I check my Cruise Miles® balance?

To check your Cruise Miles® balance, please log into My ROL.

Is ROL Cruise ABTA and/or ATOL bonded?

Yes, we are fully ABTA and ATOL protected. Our ABTA numbers are F9255 and W6277 and our ATOL number is 6010.

What is Blue Horizons?

Voted the No.1 Monthly Cruise Magazine by all leading cruise lines, Blue Horizons is a free magazine exclusive to ROL Cruise customers. It’s packed with the very latest cruise news including notices of new ship launches, interesting first-hand articles and a variety of exclusive cruise offers. Want to receive a copy in the post? Sign up today.

What should I expect to receive from ROL Cruise when I have returned home from my cruise?

We are dedicated to ensuring you have a wonderful holiday which is why we welcome feedback upon your return. Within 14 days of your return, we’ll send you a welcome home email or a letter with a questionnaire inviting you to share your experience. We’re constantly reviewing our customer service levels and your input is very valuable to us.

You can also complete the survey online. Simply log into My ROL and select the cruise you wish to complete your welcome home questionnaire for.

Who should I contact if I want to discuss a compliment or complaint?

Before your cruise: Your feedback is very important to us and we would appreciate receiving your comments in writing to:

Customer Services Department,

ROL Cruise,

Lexden House,

London Road,

Lexden,

Colchester,

Essex,

CO3 4DB

Or by email to: CustomerServices@ROLCruise.co.uk.

After your cruise: Your feedback is very important to us and we would appreciate receiving your comments in writing to:

Customer Care Department,

ROL Cruise,

Lexden House,

London Road,

Lexden,

Colchester,

Essex,

CO3 4DB

Or by email to: CustomerCare@ROLCruise.co.uk.

How can I book another cruise with ROL Cruise?

You can book another cruise with ROL Cruise by phoning us on 0800 121 6191. In the meantime, check out our cruise deals page for inspiration.

Who should I make my cheque payable to?

Cheques should be made payable to:

ROL Cruise,

Lexden House,

London Road,

Lexden,

Colchester,

Essex,

CO3 4DB

Please ensure your holiday reference number (which begins with QB) is written on the reverse. To ensure funds have cleared, we will need to receive your cheque 5 working days before your balance due date.

Can I pay by direct debit and can I set up a payment plan?

Yes. You can spread the cost of your holiday using our flexible payment plans. Please call us on 0800 121 6192 or email us at Payments@ROLCruise.co.uk to arrange a payment plan.

Will I be charged for paying by credit card?

In accordance with UK law, you will not be charged for paying by credit card.

Who should I speak to if I’m having difficulty with payments?

Please contact us at 0800 121 6192 or email Payments@ROLCruise.co.uk to speak to a member of our Finance Team.

Who should I contact if I want to be removed from your mailing list?

To be removed from our mailing list, please write to us at Unsubscribe@ROLCruise.co.uk or call us on 0800 121 6191. Alternatively, you can update your preferences by logging into your My ROL account.

Rather than forfeiting my deposit, can I transfer my cruise to a different date or make a name change?

Please read the Booking Conditions which you would have received with your confirmation documents, as these detail the options available to you. It may be possible to transfer your cruise to an alternative date or make a name change for an additional administrative fee, so please call us on 0800 121 6194 to discuss this in detail.

If you’re eligible to transfer your cruise to an alternative date or voyage, please complete our rebooking request form with the details of the cruise you’d like to transfer to.

What should I do if I need to cancel my cruise?

To cancel a cruise, the lead passenger will need to confirm this in writing. You can do so by writing to us at:

ROL Cruise,

Lexden House,

London Road,

Lexden,

Colchester,

Essex,

CO3 4DB

Or by emailing us at: Admin@ROLCruise.co.uk

If you need to cancel for a medical reason, you may be able to claim monies from your travel insurance provider. It is important that you read your travel insurance policy details to ensure that you’re fully aware of the cover provided.

If you need to cancel for any other reason, please contact your travel insurers for their professional advice.

What should be enclosed in my booking pack?

You should find the following enclosed in your booking pack:

  • A cover letter enclosing documents with a request for you to check that all details are correct
  • A confirmation invoice from ROL Cruise
  • Cruise Line Booking Terms & Conditions and ROL Cruise Agency Terms of Business or ROL Cruise Package Holiday Booking Conditions
  • An ATOL certificate (if your holiday includes flights)

How do I complete my Passenger Information Form/travel insurance details?

It is very important that you provide us with your emergency contact, passport details and travel insurance details no later than 20 weeks before you travel. You can complete this information online via My ROL.

The form asks you to fill in details of your travel insurance provider, policy number, medical assistance provider and telephone number. The medical assistance number is the number you would use to contact your insurance company in the event of medical assistance being required whilst you are on holiday. This information can usually be found in your travel insurance policy wording. However, you may need to contact your insurance provider for this information.

For more information or support, you can also write to us at:

ROL Cruise,

Lexden House,

London Road,

Lexden,

Colchester,

Essex,

CO3 4DB

Or email us at: Admin@ROLCruise.co.uk

Please note: Your tickets will not be issued until this information has been received by the cruise line.

What should I do if there are spelling mistakes or errors?

It is important that you familiarise yourself with the documents you receive to ensure there are no spelling mistakes and that your name is as it appears on your passport.

If you identify an error, please contact us at 0800 121 6191 or email CustomerServices@ROLCruise.co.uk within 7 days of receipt of your confirmation documents to discuss this further.

When will I receive my travel tickets?

We endeavour to issue your tickets at least 10 to 14 days before your travel date. Please call us on 0800 121 6191 if you have not received these within 7 days of departure. Late bookers may be required to collect their tickets at the port/airport at embarkation.

What happens if I’m issued an e-ticket?

A number of operators have introduced e-tickets which allow clients to access and print their own travel documentation online. However, at ROL Cruise, we do this for you so you don’t have to do any of the work. If you receive an email from your cruise line telling you that your tickets are ready for you to print, simply leave this for us to take care of.

Will I need a vaccination before I travel?

Depending on your cruise itinerary and ports of call, you may require a vaccination. As regulations can and do change frequently, we advise you to contact your local GP or the National Health Service at least 12 weeks prior to travel to discuss your personal healthcare requirements. If in doubt, please check with your cruise line for more information.

I have medical requirements - should I let the cruise line know?

Yes. If you’re taking any medical or mobility equipment with you or require any special assistance of facilities including dietary requirements, you should advise your sales agent at the time of booking. Alternatively, contact us at 0800 121 6191 or email us at CustomerServices@ROLCruise.co.uk before you travel.

Your medical requirements may change over the duration of your booking, so it’s important that you update us with any changes to your medical conditions so that we can inform the cruise line and other suppliers, as well as implement any further assistance you may require.

Do you partner with a travel insurance provider?

Yes, Just Travel Cover can help you find the right policy. Just Travel Cover offers services for medical conditions, Covid-19 cover, specialist cruise cover and no age-limit travel insurance. Call free on 0800 294 4345 and quote ‘ROL’ or visit http://justtravelcover.com/rol for more information.

Do I need to disclose my pre-existing medical conditions?

Yes, it is very important to ensure your travel insurers are aware of any pre-existing medical conditions you may have so they can adjust your policy cover accordingly. If you don’t disclose this important information at the time of taking out travel insurance, you’ll not be covered for any treatment you may require whilst on holiday and may also invalidate your policy. It’s important to also disclose how long you’re travelling for and the cost of your holiday. It’s essential to disclose this information so you can travel with peace of mind.

Can I upgrade my flights? If so, who should I contact?

We will be very happy to check availability and prices and arrange your upgrade request on your behalf. Please call us on 0800 121 6191.

Can I book a chauffeur transfer?

Yes. Whether you need an airport or port transfer, your chauffeur will be where you want them, when you want them - courteous, calm and attentive and an expert behind the wheel. To start your journey in style, please call us on 0800 121 6191 to book your chauffeur transfer.

Can I book a coach transfer?

Yes. A coach transfer is just one option that may be available through your cruise line. Please call us on 0800 121 6191 to book your chauffeur transfer.

Can I smoke while onboard?

Most ships have designated smoking areas onboard. This ensures the comfort and safety of all passengers and your cooperation is very much appreciated. Please check with your cruise line for more information.

Are gratuities included in the cost of my cruise?

Most cruise lines do not include gratuities in the cost of your cruise. However, this can vary depending on the type of cruise you have booked and with which cruise line. For more information on your chosen cruise line’s policy, please ask at the time of booking so we can advise you further.

Are transfers included in the cost of my cruise?

Transfers are usually included in the cost of your cruise. However, if they’re not and you would like assistance with arranging transfers, please call us on 0800 121 6191 and we will be happy to help.

Can I do laundry onboard?

Most ships have a payable laundry service available - please check your individual ships' facilities or ask at the time of booking.

Will I have access to the internet onboard?

Yes, as well as access to email providers. Please check with your cruise line for more information about internet packages and charges before you travel and confirm which options are available as this may change depending on location and cruise line operator.

Is there Duty-Free onboard?

In accordance with legislation, only alcohol purchased onboard can be consumed onboard and any purchases of alcohol made whilst ashore will be securely stored by the ship crew until the end of your cruise. There is no limit on Duty-Free goods when you’re returning to the UK from an EU country so long as it's for your own personal use.

What dining times are available?

You can relax and eat what you want and when you want on most ships. You will be spoilt for choice with the variety of restaurants with flexible serving times. Dining times and table sizes should have been discussed at the time of booking. If you need to discuss this in more detail, please call us on 0800 121 6191.

How do I pay for purchases whilst onboard?

You will receive a cruise card at check-in which you can charge for all purchases (refreshments, beauty treatments etc.). You will be required to settle your account before disembarking. Payment is usually accepted by all major credit and debit cards and cash.

What currency will I need when ashore?

The currency you require will depend on where you’re travelling. You can check currency requirements with your local Bureau de Change, bank or on the internet.

What if my friends or family need to contact me while I’m away?

It’s always a good idea to leave your travel details with friends and family so they can rest always knowing your travel itinerary and whereabouts. In the event of an emergency, you can ask your friends and family to call us on 0800 121 6191 and we will make every effort to contact you via the ship’s crew or hotelier.

Are cruises family-friendly?

Yes. A family cruise needs to be fun for everyone and toddlers to teenagers can look forward to a variety of activities onboard most ships. Many children’s programmes are offered for specific age groups. More information on opening hours, supervision requirements and babysitting facilities can be obtained at the time of booking or via your chosen cruise line.

How do I book beauty treatments?

Most treatments can be arranged once onboard and are chargeable. However, prices vary between cruise lines and cruise ships so please check with your cruise line before travelling.

How can I book another cruise with ROL Cruise while onboard?

Whilst onboard, you may want to take advantage of the offers and promotions available before you disembark. You can nominate ROL Cruise as your chosen agent by quoting our ABTA number, F9255. By doing so, you will not only benefit from the cruise line’s onboard promotion but you’ll also earn Cruise Miles® if you’re a Cruise Miles® member.

What is the luggage allowance?

As a guide only:

  • Cruise Only: 23kg maximum per suitcase but no restrictions on the number of suitcases (all suitcases must fit into your booked cabin)
  • Flight: Usually 20kg minimum per person but this is dependent on the airline and the class booked

Note: Please check with your booking agent before travelling for specific information on luggage allowance for your cruise.

Can I discuss a booking on behalf of someone else?

If you have not made the booking yourself, and you need to contact us to discuss it, please ensure that the lead passenger or person who made the booking has given us permission to do so at the time of the booking. However, any amendments that need to be made can only be done so by the lead passenger (whoever booked the cruise directly with ROL Cruise).

When will I receive my shore excursion travel labels from Fred. Olsen Cruise Lines?

Please be advised that Fred. Olsen Cruise Lines send shore excursion booklets and luggage labels directly to customers booked to embark on one of their cruises approximately 6 to 8 weeks before travel. If you need to speak to Fred. Olsen Cruise Lines directly, please contact the Shore Tour Department on 01473 746 163.

What currency is used onboard for billing my account?

How much money will I need to take with me?

It is advisable you ensure you have enough money to cover all eventualities. You may also want to take small amounts of local currencies and/or internationally accepted credit cards and debit cards.

Will there be a ROL Cruise Ambassador onboard my cruise?

The ROL Cruise Ambassadors can be found onboard many of our cruises. They are there to help ensure that your holiday runs as smoothly as possible. If you have questions on anything from Cruise Miles® to documentation they will try their best to help. If they’re onboard your voyage, you’ll receive a letter introducing them and advising where you’ll find them onboard.

I can’t log into My ROL account. What do I do?

If you’re having trouble logging into or registering for My ROL, please email Register@ROLCruise.co.uk. A member of our team will be able to support you with accessing your online account.

How can I improve my understanding of cruise line language?

For those new to cruising, cruise line language can be confusing. Here are some of the most common words and phrases and their meanings:

  • Aboard: On the ship
  • Aft: The back of the ship
  • Ashore: On land
  • Berth: A bed
  • Cabin/Stateroom: A room onboard
  • Category: The price level of a cabin based on location, size and amenities
  • Debark: To go ashore
  • Deck: Each level/floor of the ship
  • Disembark: To leave the ship
  • Dock: A place to moor the ship
  • Embark: To go aboard the ship
  • Fleet: Several ships under the same ownership
  • Fore/Forward: The front of the ship
  • Gangway: Ramp or stairway between the ship and the shore whilst the ship is docked
  • Maiden Call: When a ship visits a destination for the first time
  • Maiden Voyage: The first voyage of a new ship or destination
  • Master: The person who oversees the ship; the Captain

What is the voltage onboard?

Where can I find the full terms and conditions for Cruise Miles®?

What is Future Cruise Credit (FCC)?

Much like a voucher, Future Cruise Credit has a monetary amount associated with it and is provided in lieu of a refund. Future Crusie Credit can be used towards the fare of a future cruise, though it varies for each cruise line.

How do I get Future Cruise Credit (FCC)?

If your cruise has been cancelled, your cruise line may be offering you the value of your cruise towards a future departure. Simply call us on 0800 121 6191 to speak to a member of our team.

How do I find out the value of my Future Cruise Credit (FCC)?

You can phone us on 0800 121 6191 to find out the value of your Future Cruise Credit.

What can I use my Future Cruise Credit (FCC) towards?

Your Future Cruise Credit can be used towards a new cruise booking. Many cruise lines are offering enhanced Future Cruise Credits*, why not utilise it to upgrade your cabin, book a shore excursion, transfer it to family or friends or even put it towards another booking?

*Please note: This varies by the cruise line. Please call us on 0800 121 6191 to find out exactly what you can use your Future Cruise Credit for.

What if the value of my Future Cruise Credit (FCC) is more than the new cruise I’m booking?

You may be able to transfer your unspent credit to another cruise, however, this depends on the cruise line.

Please note: If you have booked an exclusive ROL Cruise package, the terms differ. The offer applies only to the cruise element of bookings where ROL Cruise is the tour operator.

What if I don’t know which voyage to use my Future Cruise Credit (FCC) on?

If you’re not sure which voyage to transfer to, take a look at our cruise deals page for inspiration.

I would like to make a new booking but have not received my Future Cruise Credit (FCC) yet. What do I do?

You can still make your next cruise booking, even if you haven’t received your Future Cruise Credit yet. For more information, simply call us on 0800 121 6191 or use our request a callback form and one of our advisors will be in touch.

How can I apply my Future Cruise Credit (FCC)?

Please call our Reservations Team on 0800 121 6191 to apply your Future Cruise Credit and secure a great cruise offer.

Is my Future Cruise Credit (FCC) transferable to family or friends?

Whether you can transfer your Future Cruise Credit to family or friends is depending on the cruise line.

Can I use my Future Cruise Credit (FCC) on an existing booking?

Whether you can use your Future Cruise Credit on an existing booking will differ depending on the cruise line. Simply give us a call on 0800 121 6191 to find out.

When does my Future Cruise Credit (FCC) expire?

Each cruise line will offer different expiration dates, so please be sure to check how much time you have left to utilise it. Please call us to find out the expiry date of your Future Cruise Credit.

Will I get a refund on any extras I’ve booked?

Refunds on extras are dependent on the cruise line you have booked with. If you have booked shore excursions directly with the cruise line, they may refund you. Some cruise lines refund port taxes too. To find out more, please give us a call.

Do I rebook my cruise directly with the cruise line when using a Future Cruise Credit (FCC)?

You can rebook your cruise with ROL Cruise. We will ensure your Future Cruise Credit is applied to your booking.

My booking is not showing in My ROL account. What do I do?

It can take up to 14 days for our Quality Assurance Team to process your booking and for your cruise to show in your My ROL account.

I have created a My ROL account but my booking isn’t showing. What do I do?

If you have only just registered for a My ROL account you will need to match the details provided at the time of booking. We kindly ask that you use your name as per your passport.

Furthermore, it can take up to 14 working days for our Quality Assurance Team to process your booking and for your cruise to show in your My ROL account.

Help! I can’t sign into My ROL account. What do I do?

Please make sure you already have a My ROL account. To do this, enter your email address here. If you already have an account, you will receive the following message, “An account with this e-mail already exists.”

Please note: Completing a booking with us does not automatically register you for an account. To create a My ROL account, please do so by registering for our free-to-join loyalty programme, Cruise Miles®.

What do I do if I have not received my booking gift?

Your complimentary gift will be sent to you once you have paid your full balance.

Please note: The process can take between 4 and 6 weeks after your balance has been paid. If you have still not received your complimentary gift after this period, we kindly ask you to contact Reception@ROLCruise.co.uk.

Details of your complimentary gift should show on your ROL Cruise invoice under Supplement Charges/Discounts. If you do not see this on your paperwork, we kindly ask you to contact Reception@ROLCruise.co.uk.

Please note: If you have transferred your booking, you will not receive an additional complimentary gift.

Can I pay my full balance with American Express?

No. Unfortunately, we do not accept American Express on full-balance payments.

How do I update my passport details?

You can update your passport details online via My ROL. Once logged in to your account, select Manage Booking on the cruise you want to add your passport details to. Once you have done this, click on Passengers in the top navigation. Here, you’ll see details for all relevant passengers. Your passport details can be updated by clicking on the middle icon, Passport Information. Please enter the relevant fields and click Submit.

Does my passport have more than 10 years of validity?

If you have entered your passport details and been notified that your passport has more than 10 years of validity, this means your passport may not be accepted by some countries. For example, if your passport was issued in January 2017 and expires in May 2017, it has 10 years + 4 months of validity.

Passports should be valid for at least 6 months from the return date. Please check the requirements for the countries you’re visiting here.

After booking, when will I receive my documents?

It can take up to 14 days for our quality assurance team to process your booking and send your documents.

Where do I add my information?

If you have completed a booking with us, you may be required to provide us with further information. This may include:

  • Emergency contact information
  • Passport information
  • Travel insurance information

This information can be added via My ROL. To add this information to your account, please complete the following steps:

  1. Log into My ROL. If you don’t have an account yet, you can register here. Just make sure to use the same details supplied at the time of booking.
  2. Click on Bookings from the left-hand side of the page.
  3. Select Manage Booking on the cruise you would like to add your information to.
  4. Click on Passengers at the top of the page.
  5. Add your information to the relevant fields.

Please note: Not all cruise lines require this information. If you have booked an exclusive ROL Cruise package, regardless of the cruise line, we will require all of this information.

What is a Recommend a Friend (RAF) code?

A Recommend a Friend (RAF) code is a unique code that is supplied to all of our Cruise Miles® members to allow us to identify them when recommending friends to us. This code allows us, if eligible, to credit any earnt Cruise Miles® to the recommender’s account. You can invite as many friends as you like to join Cruise Miles®. For the first five recommended friends, you’ll be credited 1,000 Cruise Miles® (provided they have not registered with us before).

To find your Recommend a Friend code, please log into My ROL.

If a friend has sent you their Recommend a Friend code, please supply this at the time of registration to ensure you both earn your eligible Cruise Miles®. Just tick the box on the registration form.

Can I pay online?

Yes, you can pay your balance online. Simply log into My ROL and follow the below steps:

  1. Log into My ROL. If you have not yet registered for an account, you can do so here. We kindly ask that your details match those supplied at the time of booking.
  2. Click on Bookings.
  3. Click on Manage Booking on the cruise you would to pay.
  4. On the right-hand side, you’ll see a balance summary. Please enter the amount you wish to pay and select Pay.
  5. Continue following the payment instructions.

Where do I find my cabin number?

You will find your cabin number on your ROL Cruise invoice and your cruise line invoice. Alternatively, you can view all of your posted documents via My ROL.

To find your cabin number and view your documents online, please complete the following steps:

  1. Log into My ROL. If you don’t have an account yet, you can register here. Just make sure to use the same details supplied at the time of booking.
  2. Click on Bookings and select the relevant booking by selecting Manage Booking.
  3. Click on Documents and select the relevant document.

Please note: If you have booked a guaranteed fare, you’ll be given your cabin number on arrival.

What is the login for My ROL account?

Your login for My ROL will be the email address you used to register for an account.

If you have not registered for an account, you can do so here. Please ensure your details match the details given at the time of booking.

Can I call ROL Cruise from overseas?

Yes, you can call us from overseas. Our overseas telephone number is +44 1206 719 103.

My passenger information is not saving to My ROL account. What do I do?

It may take a few moments for your passenger information to show in your My ROL account. To see the changes, you may need to refresh your browser. If you’re on a computer, you can do this by pressing F5. If you’re using a mobile device, you can do this by clicking the three dots and tapping reload.

If you’re still having trouble uploading your information, please email TravelInfo@ROLCruise.co.uk and a member of our team can help.

Please note: You cannot update this information in your My ROL account if you’re travelling in the next 14 days. If you’re travelling within 14 days, please call our Administration Team on 0800 121 6195.

Can I purchase a drinks package?

Yes, many cruise lines allow you to purchase a drinks package if you did not do so at the time of booking. If you’d like to add a drinks package to your booking, please call our Customer Services Team on 0800 121 6191 option 2. Depending on the cruise line, drinks packages and prices may vary. Please see below for more details:

How do I use the wishlist on your website?

You can add as many cruises to your wishlist as you’d like to help you choose the right voyage for you. All you need to do is click on the heart symbol. From your wishlist, you can send an enquiry to find out more information.

My cruise was cancelled. How do I transfer to a different date?

If your cruise was suspended by the cruise line, and you would like to transfer to an alternative sailing, please complete our rebooking request form with the details of the itinerary you would like to transfer to. Once we have received your request, a member of our transfer team will be in touch.

Where can I view deck plans?

You can view the deck plan of your chosen ship on our website. Please follow the below steps:

  1. Click on Cruise Lines at the top of the page.
  2. Select the cruise line you are sailing with or wish to sail with and click Read More.
  3. Select The Fleet at the top of the page to be directed to the cruise lines fleet.
  4. Select your chosen cruise ship.
  5. Select View Deck Plans to open the deck plan of your chosen cruise ship.

Where are ROL Cruise based?

ROL Cruise Headquarters are based in Colchester, Essex. 

Our full address is ROL Cruise, Lexden House, London Road, Lexden, Colchester CO3 4DB

What does ROL stand for?

ROL stands for Reader Offers Limited.

Do I need to download an app?

Depending on the cruise line you’re travelling with, you may have the option to download an application to your smartphone. We highly recommend downloading the app prior to travelling to ensure your pre-departure experience is as easy as possible. Cruise line apps offer many useful features including boarding passes, pre-boarding requirements and the ability to book any extras plus much more.

Cruise line apps for iPhone users:

Cruise line apps for Android users:

Does Cunard cater to allergies, intolerances or specific diets?

Cunard requests that guests with special dietary requirements inform them six months prior to departure or at the time of booking. Whilst every effort is made to ensure that special dietary requirements are met, this cannot be guaranteed.

Do Emerald Cruises cater to allergies, intolerances or specific diets?

Emerald Cruises endeavours to cater for all dietary requirements and requests. The cruise line asks that you inform them of any requirements or requests at the time of booking.

Do Emerald Yacht Cruises cater to allergies, intolerances or specific diets?

Emerald Yacht Cruises endeavours to cater for all dietary requirements and requests. The cruise line asks that you inform them of any requirements or requests at the time of booking.

Do Fred. Olsen Cruise Lines cater to allergies, intolerances or specific diets?

Onboard all ships, Fred. Olsen Cruise Lines accommodate most dietary requirements. Vegetarian, vegan, low fat, low cholesterol, low salt, dairy-free, lactose-free, wheat-free and gluten-free food are all catered for.

Does Holland America Line cater to allergies, intolerances or specific diets?

For guests with food intolerances or allergies that are not life-threatening, Holland America Line requests you contact its Ship Services Department. For guests with life-threatening food allergies, Holland America Line asks that guests provide detailed information to its Guest Accessibility Department.

Does Hurtigruten Coastal Express cater to allergies, intolerances or specific diets?

Specific diets can be catered for if requested in good time. Passengers on strict diets may find that there is limited choice. A 3-course vegan menu is available in the evenings on voyages of 12 days.

Do Hurtigruten Expeditions cater to allergies, intolerances or specific diets?

Specific diets can be catered for if requested in good time. Passengers on strict diets may find that there is limited choice. A 3-course vegan menu is available in the evenings on voyages of 12 days.

Do Oceania Cruises cater to allergies, intolerances or specific diets?

Yes, special arrangements can be made if you require diabetic, gluten-free, lactose-free, kosher, vegetarian and vegan meals. Other diets must be requested for approval and, in some cases, may require additional medical documentation.

Do P&O Cruises cater to allergies, intolerances or specific diets?

All ships in the P&O Cruises fleet cater to the following diets; vegetarian, pescetarian fish, low/no fat, low/no salt, lactose intolerant/dairy free, gluten/wheat-free/coeliac, low cholesterol, diabetic, kosher and vegan. Should you require any of these diets or if you have any food allergies/intolerances, please call us before sailing so we can notify the relevant people at P&O Cruises.

Do Princess Cruises cater to allergies, intolerances or specific diets?

Yes, you or your travel consultant must advise Princess Cruises in writing of any special diet, allergies or medical needs. Requests must be received no later than 35 days prior to departure for cruises to Alaska, Canada/New England, the Caribbean, Hawaii, Mexico, the Panama Canal and Coastal Getaways. For all other cruises, requests must be received no later than 65 days prior to departure.

Do Regent Seven Seas Cruises cater to allergies, intolerances or specific diets?

Yes. Please advise Regent Seven Seas Cruises of any special dietary requirements you may have 120 days prior to sailing for voyages embarking in the US and 150 days for all other voyages. General dietary needs, such as low salt or low cholesterol foods, can be satisfied onboard the ship by speaking with the dining wait staff.

Can I upgrade my cabin? If so, who should I contact?

We will be very happy to check availability and prices and arrange your upgrade request on your behalf. Please call us on 0800 121 6191.

Does Azamara cater to allergies, intolerances or specific diets?

With advance notice, Azamara can accommodate most special dietary needs. Please submit your request in writing to Azamara’s Access Department no later than 40 days before US sailings and 80 days before all other sailings.

Do Celestyal Cruises cater to allergies, intolerances or specific diets?

Yes. If you have any specific dietary requirements, allergies or intolerances, please let Celestyal Cruises know in advance so they can make the necessary adjustments wherever possible.

Does Royal Caribbean International cater to allergies, intolerances or specific diets?

Royal Caribbean International makes every effort to accommodate guests' dietary requirements whenever possible.

Do Saga Ocean Cruises cater to allergies, intolerances or specific diets?

Saga Ocean Cruises cater for most dietary needs as long as they are alerted in advance. Please inform us prior to sailing so we can pass the information on to the cruise line.

Do Scenic Ocean Cruises cater to allergies, intolerances or specific diets?

Yes, in most cases Scenic Ocean Cruises are able to accommodate special requirements. Please provide as much detail as possible on your dietary requirements prior to departure.

I hold a UK passport, do I need anything else? (E.g. visas, ESTAs)

It is your responsibility to ensure you have the relevant permits to travel. UK passport holders must have a passport that is less than 10 years old on the day of departure and must have at least 6 months remaining on the day of return. If your passport does not comply with these specifications, you may need to obtain a new passport before travel otherwise it may result in you being denied boarding. You can check current passport requirements by calling the Foreign Office on 0207 008 1500 or the relevant embassy. You can also check the entry into the country you’re visiting by clicking here.

You will require a visa if you are travelling to India, China, Russia, USA, Canada, Australia, New Zealand, and many other destinations outside of the UK. To find out if visa requirements for the places you’re visiting, please call CIBT Visas on 0207 583 6192 and quote ‘ROL’ or visit http/www.cibtvisas.co.uk/ROLCruise

Will I need an ETIAS to travel to Europe?

Yes, from 2024 each eligible traveller, regardless of age, will require an ETIAS to visit EU member countries. The ETIAS must be applied for online prior to arrival to the EU. The following data will be required for each ETIAS application: personal biometric data (e.g. name, gender, date of birth, etc), passport or travel document information, EU member state of entry, background questions on an applicant’s health, criminal record as well as previous EU immigration history. The ETIAS can only be used for transit, tourism and business travel. As ETIAS will be checked by the traveller’s air carrier, sea carrier or international carrier transporting groups overland by coach. If an ETIAS is not approved, the traveller will not be allowed to board the travel vessel, be it an aeroplane, boat or coach vehicle.

 

What is a Celebrity SeaPass?

Celebrity SeaPass is an identification card for reboarding the ship in various ports of call. It is also the key to your stateroom and the Charge Card for your onboard purchases.

What is the dress code onboard Azamara?

In all of Azamara’s dining rooms, a resort casual dress code is encouraged. Bare feet, tank tops, baseball caps, bathing suits, shorts and jeans are not allowed in the main dining room or two speciality restaurants.

In Prime C, Aqualina and Discoveries Restaurant, many guests enjoy dressing up. Formal evening wear is not expected. It is recommended that men bring a sport coat or suit. For women, dresses, skirts, blouses with pants and capris are all appropriate attire.

Do I need to pay for gratuities on board a Azamara cruise?

Azamara includes gratuities in the price of its cruises. The cruise line does not charge an additional daily service charge, however, if you wish to reward a particular crew member with a tip, you may.

Can I take alcohol onboard an Azamara cruise ship?

Yes, guests can take alcohol on their Azamara cruise. Spirits, wine and beer can be consumed in-cabin for free. However, guests will be subject to a corkage fee if consumed in a public area.

What currency is used onboard Azamara?

The currency onboard is US Dollars.

What currency is used onboard SAGA?

Pound Sterling is the currency used onboard.

Are drinks packages available with Azamara?

Yes, Azamara offers a selection of drink packages.

What shall I wear to a formal night with SAGA?

Formal attire will be required in all restaurants on your SAGA cruise, except in The Grill on Formal nights.

For ladies’ appropriate formal attire includes an evening gown, cocktail dress, or a dress suit.

For gentlemen, appropriate formal attire includes a suit with a tie or a dinner jacket with a bow tie.

For those who do not want to participate in formal nights, evening-casual attire can be worn in The Grill, The Playhouse Theatre, and all bars.

How do I book an e-Bike on my SAGA Cruise?

You can book one of the e-bikes that are available on Spirit of Adventure and Spirit of Discovery at their Explore Ashore service desk. We recommend you book in advance. 

How many formal nights will there be on my SAGA cruise?

The number of formal nights will depend on the duration of your cruise.

Please see the breakdown below:

A cruise of 4 – 7 nights will have one formal night.

A cruise of 8 – 11 nights will have two formal nights.

A cruise of 12 – 21 nights will have three formal nights on board.

Can I smoke onboard a SAGA cruise ship?

Smoking and vaping are permitted in the designated smoking area. On Spirit of Adventure and Spirit of Discovery, this is the port side aft on Deck 11.

Do I need to pay for gratuities with SAGA?

Gratuities and service charges are included in the price of your Saga Ocean Cruises fare so you do not need to budget for tips once onboard.

Can I access the internet while onboard a SAGA Cruise?

Yes! Wi-Fi is available and it is free of charge.

Do SAGA have a loyalty scheme?

Yes, SAGA does have a loyalty scheme which can be used in conjunction with Cruise Miles ®, our exclusive rewards programme.

What is the dress code onboard an Oceania cruise ship?

Recommended onboard clothing is resort or country club casual. For evening dining, elegant casual resort wear is suggested. Oceania Cruises requests that casual jeans, shorts, t-shirts, baseball caps or tennis shoes not be worn in the restaurants after 6 pm.

What currency is used onboard Oceania?

Oceania Cruises uses a cashless system based on the US Dollar.

Do I need to pay for gratuities with Silversea?

Gratuities are included in the price of your Silversea cruise.

Do I need to pay for gratuities with Oceania?

How much you choose to tip is a personal matter and completely at your discretion. For your convenience, the following gratuities are automatically added to your shipboard account: $18 per guest per day for guests occupying staterooms and $23 per person per day for guests occupying Penthouse, Oceania, Vista or Owner’s Suites where Butler Service if provided.

How do I pay for onboard purchases with Oceania Cruises?

All onboard purchases and services, other than the casino, will be billed to an onboard account. You will be required to register an American Express, MasterCard or Visa card during the embarkation process.

Can I smoke onboard an Oceania cruise ship?

For the safety and security of all guests and staff onboard, designated smoking areas are available on the forward, starboard corner of the Pool Deck and in the aft, port corner of Horizons.

Can I take alcohol onboard a Oceania cruise ship?

Oceania Cruises reserves the right to prohibit and retain all alcohol bought ashore for consumption onboard the vessel.

Is room service available on an Oceania cruise ship?

Yes, for your convenience, complimentary room service is available 24 hours a day from an extensive room service menu.

Can I access the internet while onboard an Oceania cruise?

Yes, Wi-Fi is available throughout all ships.

Are drinks packages available with Oceania cruises?

Yes, Oceania Cruises offers several beverage packages.

What is included in my cruise fare with Regent?

Regent Seven Seas Cruises all-inclusive fares include; FREE return flights*, FREE return business class flights* on European voyages in Penthouse Suites and above, FREE unlimited shore excursions, FREE 2- or 3-night land programmes*, FREE 1-night pre-cruise hotel package*, FREE unlimited beverages, FREE open bars and lounges plus in-suite mini-bar replenished daily, FREE pre-paid gratuities, FREE speciality restaurants, FREE transfers between airport & ship, FREE unlimited Wi-Fi and FREE valet laundry service.

Can I smoke onboard a Regent ship?

For the comfort and safety of all guests, smoking is not permitted in any enclosed dining area, certain public venues, elevators, the theatre and all suites and balconies. Smoking is only permitted in specific designated smoking areas. The use of electronic cigarettes is allowed within designated smoking areas only.

Do I need to pay for gratuities with Regent Seven Seas?

There is no need - all gratuities are included in your cruise fare except for services from Serene Spa & Wellness™.

Can I take alcohol onboard a Regent Seven Seas cruise ship?

Yes, guests can take alcohol on their Regent Seven Seas Cruises cruise. There are no limitations.

What currency is used onboard a Emerald ship?

The onboard currency on all European Emerald voyages is the Euro. In South East Asia, the currency onboard is primarily US Dollars.

What currency is used onboard a Regent cruise ship?

Each ship's currency is US Dollars and all charges made onboard are in US Dollars.

Can I access the internet while onboard Regent?

Yes, every ship in the Regent Seven Seas Cruises fleet has wireless access to the internet.

What is included in my cruise fare with Fred Olsen?

Fred. Olsen Cruise Lines offers incredible value via inclusive fares. The following will be included in the price of your cruise; comfortable cabins with tv, hairdryer, tea and coffee making facilities and individually controlled air conditioning, tempting cuisine, self-service tea and coffee at selected venues, in-room sandwiches and snacks, evening entertainment, Captain’s Drink Party and Gala Buffet, use of leisure facilities including pools and gym, a vast range of onboard activities, all UK port taxes, luggage porterage at embarkation and disembarkation and flights (as part of fly cruises).

What is the dress code onboard a Fred Olsen cruise?

Most evenings, your chosen ship will have a smart casual dress code. For men, trousers, chinos or smart dark jeans with a shirt or polo shirt are required. For ladies, outfits range from tailored trouser suits/casual separates to stylish dresses. Depending on the length of your chosen cruise, there may be one or more formal evenings. On these occasions, men wear either a dinner jacket or dark suit and tie while ladies may wear cocktail-style dresses or full-length ball gowns.

Do I need to pay for gratuities with Fred Olsen?

Gratuities (applicable to youths aged 12 to 17 and all adults) will be applied to your onboard account. The amount (around £5 per person per night) is not compulsory and can easily be altered by visiting Guest Services onboard. You are welcome to tip personally if you prefer. You can also pre-pay gratuities before travelling (please ask at the time of booking).

Can I take alcohol onboard a Fred Olsen cruise ship?

No, guests cannot take alcohol on their Fred. Olsen Cruise Lines cruise. Should guests purchase alcohol during their time ashore, they will be required to hand it to security upon rejoining the ship. These will be returned during disembarkation.

Can I take alcohol onboard a Emerald cruise ship?

Emerald Cruises welcomes guests purchasing alcohol for consumption in their rooms. However, they do ask that personal drinks are not consumed in the communal areas of the cruises.

Can I smoke onboard a Emerald cruise ship?

Smoking is not permitted in cabins or any indoor parts onboard. There are areas on the Star-Ships’ external decks where smoking is permitted.

Can I access the internet while onboard a Emerald cruise?

Complimentary Wi-Fi is available onboard all Emerald Cruises Star-Ships in the public spaces, cabins and suites.

What currency is used onboard a Fred Olsen cruise?

The onboard currency is pound Sterling.

Are drinks packages available with Emerald Cruises?

A selection of drinks packages are available onboard.

Are drinks packages available with Fred Olsen Cruise Lines?

Yes, Fred. Olsen Cruise Lines offers an All-Inclusive Drinks upgrade package. From only £24.99 per person per night, (£35 per person per night on cruises of 5 nights or less and Speciality Sailings), you can enjoy selected white, red and rosé wine by the glass and selected house beers, house spirits and soft drinks all day, every day throughout your cruise. This package also extended to the restaurants onboard where you can choose from a selection of soft drinks, a choice of wines by the glass and selected branded beers in cans.

Find out more about Fred. Olsen drinks packages.

How do I pay for gratuities with Fred Olsen?

Gratuities (applicable to youths aged 12 to 17 and all adults) will be applied to your on board account. The amount (around £5 per person, per night) is not compulsory and can easily be altered by visiting Guest Services on board. You are welcome to tip personally if you prefer. You can also pre-pay gratuities before travelling (please ask at the time of booking).

What entertainment is available in the evenings on a Fred Olsen cruise?

Each evening you can enjoy a live show after dinner courtesy of resident and guest entertainers. From music to magic, cabaret to comedy, there’s so much to keep you entertained during your time on board - all you need to do is sit back and enjoy it all with your tipple of choice.

Can I access the internet while onboard a Fred Olsen cruise?

Yes, Fred. Olsen Cruise Line’s Wi-Fi package allows you to connect to the internet via your smartphone, tablet, laptop and other devices to send emails, keep up to date with the latest news and share your holiday experiences on social media as you cruise.

Can I smoke onboard a Fred Olsen cruise ship?

Fred. Olsen Cruise Lines’ operate a strict no-smoking policy in all inside areas. Smoking is only permitted on cabin balconies and in designated open deck areas.

What is the dress code onboard on a Princess Cruise?

You should dress for a cruise with Princess Cruises the same way you would for any stylish land-based resort. Casual sportswear, including shorts, lightweight trousers and sundresses will keep you feeling fresh and looking your best while at sea and ashore in hotter climates. Princess Cruises recommends you pack a sweater, a jacket or an all-weather coat for cool evenings, and for shore excursions, depending on your destination. Due to unpredictable weather, don’t forget a hat or visor and a collapsible umbrella. Please be sure to bring proper clothing for visits to religious sites. You’ll also want low-heeled, rubber-soled shoes for strolling on deck, as well as comfortable walking shoes or sandals.

Is room service available on a Princess Cruise?

Yes, guests may call for personal complimentary room service or order through OceanNow® at any time of the day or night.

When can I book shore excursions with Princess Cruises?

You can book your shore excursions online with Princess Cruises Cruise Personalizer® when you book your cruise and up to 5 days before departure.

What currency is used onboard on a Princess Cruise?

Unless noted, the onboard currency is in US Dollars.

Do I need to pay for gratuities with Seabourn?

Gratuities are included in the price of your Seabourn cruise.

Where can I store my valuables on a Princess cruise?

Each stateroom has a private safe.

What is the dress code onboard a P&O Cruise?

During the day you can wear whatever you like. There are two dress codes: Evening Casual and Black Tie. Evening Casual is stylish resort or leisurewear. For example, casual separates or dresses for ladies and open-neck polo shirts and casual long trousers (not shorts or ¾ length trousers) for men. A jacket and smart trousers can be worn but are not compulsory. T-shirts are also acceptable but should not have any offensive symbols or language on them. Smart dark denim is also fine but not trainers, football shirts or tracksuits. Black Tie is glamorous evening wear such as cocktail dresses, ball gowns or even smart trouser suits for ladies and dinner jackets or tuxedos for men (dark lounge or business suits can be worn as an alternative).

Can I access the internet while onboard a Princess cruise ship?

Yes. All Princess Cruises ships have been upgraded with MedallionNet® Wi-Fi, allowing guests to stay connected to the web like never before. You can text, post photos, video chat and stream your favourite shows, movies, music and sports with ease. Guests can choose to bundle unlimited Wi-Fi with their cruise with Princess Plus fares.

When can I book shore excursions with P&O Cruises?

Shore excursions can be booked approximately 12 weeks prior to departure. Excursions are available to pre-book and pay for online up to 3 days before sailing. Within 2 days of sailing, you will be able to join a waitlist for your chosen excursions. Alternatively, you may book on board. Waitlist requests are processed before onboard bookings.

Can I take alcohol onboard a P&O Cruise ship?

With the exception of one bottle of wine, champagne, beer or spirit (no larger than 1000ml) at embarkation, guests cannot take alcohol on their P&O Cruises cruise. Should guests consume their bottle of wine, champagne, beer or spirit in a public area, they will be subject to a corkage fee.

Can I take alcohol onboard a Princess Cruise?

With the exception of one bottle of wine (no larger than 750ml) at embarkation, guests cannot take alcohol on their Princess Cruises cruise. Should guests consume their bottle of wine in a public area, they will be subject to a corkage fee.

Can I smoke onboard a Princess cruise ship?

Clearly marked Designated Smoking Areas are available onboard and include a sufficient number of ashtrays that are emptied regularly. Princess Cruises prohibits smoking or vaping of all types in guest staterooms and balconies.

Do I need to pay for gratuities with P&O Cruises?

Gratuities are included in the price of a P&O Cruises holiday meaning tipping isn’t required onboard.

Is room service available onboard a P&O cruise ship?

Yes, room service is available 24 hours a day.

What currency is used onboard a P&O Cruise?

The currency used onboard is Pound Sterling.

Can I access the internet while onboard a P&O cruise ship?

Yes, every ship in the P&O Cruises fleet is Wi-Fi enabled so you can access the internet during your time onboard via your devices or the ship's PC terminals. Satellite internet packages are available to purchase prior to sailing or once onboard. Pay As You Go is available to purchase once onboard. There are three Wi-Fi packages to choose from; The Connect Package, The Browse Package and The Works. The Connect Package enables you to stay in touch with family and friends. It is £6.75 per 24 hours with a full Cruise Plan or £7.75 for a single 24-hour period. The Browse Package allows you to browse as you normally would (except for video streaming), plus email and social networks. It is £10 per 24 hours with a full Cruise Plan or £12.50 for a single 24-hour period. The Works Package enables you to stream YouTube, Spotify and Apple Music, video call, browse, email and share via social networks. It is £20 per 24 hours with a full Cruise Plan or £24.95 for a single 24-hour period.

Are drinks packages available with P&O Cruises?

Yes, P&O Cruises offers 4 drinks packages to help you tailor your cruise to your needs. The options include; The Ultimate Drinks Package, The Non-Alcoholic Drinks Package, The Hot Drinks Package and The Children’s Drinks Package. Each palace is available on cruises of 5 nights or more and you can use your package in all the restaurants, bars and cafés onboard.

Find out more about P&O drinks packages

Which languages are spoken onboard a Scenic Ocean Cruise?

The official language spoken on board is English. All officers, staff and crew as well as local guides and regional specialists speak fluent English. All announcements and lectures will be presented in English.

Do I need to pay for gratuities on a Scenic Ocean Cruise?

On all Scenic Ocean Cruises’, gratuities are included in your cruise fare. This includes gratuities for your butler and crew, as well as tips for onshore activities.

Can I access the internet while onboard a Scenic Ocean Cruise?

Yes, complimentary internet facilities are available and Wi-Fi is accessible throughout the ships for your personal electronic devices.

Can I smoke onboard a Scenic Ocean Cruise?

Scenic Ocean Cruises operates non-smoking vessels. There are designated outside smoking areas for guests on Deck 6. All accommodations are non-smoking.

What currency is used onboard a Emerald Cruise?

The onboard currency on all Emerald Yacht Cruises voyages to Europe is the Euro.

What currency is used onboard with Scenic Ocean Cruises?

The currency onboard is US Dollars.

Are drinks packages available on Emerald Luxury Yachts?

Yes, a selection of complimentary wines, draft beer and soft drinks will be available during lunch and dinner.

If you would like to extend the offering a drinks package can be purchased at an additional cost. Guests can purchase either the Non-Alcoholic Package or the Platinum Package. 

The non-alcoholic package includes a range of unlimited soft drinks, bottled juices and mocktails. The Platinum Package offers the same, plus cocktails, premium wines (from Emerald's wine list), Presseco / Champagne by the glass and a selection of international bottled beers, as well as a collection of drinks in your mini-bar. 

Please note that cruise line terms and conditions apply.

How do I pay for onboard purchases with Ambassador Cruise Lines?

An account is opened for you at the start of your cruise for purchasing goods and services onboard. All purchases are charged to your shipboard account and a final invoice is presented at the end of your cruise, itemising all charges. This can be settled by MasterCard, Visa credit card or Visa debit card.

Do I need to pay for gratuities with Ambassador Cruise Lines?

Gratuities will automatically be charged to your onboard account at £6 per person per night or £5 per person per night for cruises of 16 nights or more. If you purchase a drinks package, gratuities will be included in the price.

What is the dress code onboard Ambassador Cruise Line?

The dress code on an Ambassador Cruise Line cruise is casual during the day. For evenings onboard, the Daily Programme will suggest, as a guide, a mode of dress for that particular evening’s events.

Is room service available with Ambassador Cruise Lines?

Yes. You will find a 24-hour room service menu in your cabin, offering a range of drinks and snacks, both hot and cold. Room service costs will be charged to your onboard account.

Can I take alcohol onboard a Emerald Luxury Yacht?

Emerald Yacht Cruises welcome guests purchasing alcohol for consumption in their rooms. However, they do ask that personal drinks are not consumed in the communal areas of the cruises.

Can I smoke onboard one of Emerald's Luxury Yacht?

Smoking is not permitted in cabins or any indoor parts onboard. There are areas on the luxury yachts’ external decks where smoking is permitted.

Can I access the internet while onboard a Emerald Cruise?

Complimentary Wi-Fi is available onboard all Emerald Yacht Cruises luxury yachts in the public spaces, cabins and suites.

What currency is used onboard Ambassador Cruise Line?

All prices onboard Ambassador Cruise Line’s ships are quoted in pound sterling.

Are drinks packages available with Ambassador Cruise Lines?

Yes, Ambassador Cruise Line offers a selection of drinks packages. On cruises of 4 to 29 nights, you can pre-book your drinks package for £29.95 per person per night or you can book onboard at a cost of £34.95 per person per night.

Can I take alcohol onboard a Ambassador cruise ship?

Guests are prohibited from bringing alcohol aboard at embarkation. Any alcohol purchases made ashore during the cruise should be handed to security upon re-joining the ship.

Which languages are spoken onboard Hurtigruten Expeditions?

The official languages on board are Norwegian and English, though some service crew also speak German. The majority of shore excursions are guided in 2 or 3 languages.

Do I need to pay for gratuities with Hurtigruten Expeditions?

It is not common practice to tip on Hurtigruten Expeditions but if you feel that crew members should be rewarded, tip boxes are available onboard.

Can I access the internet while onboard a Ambassador cruise ship?

Yes, Wi-Fi packages are available to purchase once onboard. Prices start from £9.99.

What is the dress code onboard Hurtigruten Expeditions?

There is no official dress code onboard but some guests choose to change to casual wear for dinner.

Can I smoke onboard a Ambassador cruise ship?

Guests are requested to smoke only in the designated smoking areas on open decks.

Can I access the internet while onboard a Hurtigruten Expedition cruise?

Wi-Fi is free and available everywhere onboard.

What currency is used onboard Hurtigruten Expeditions?

Norwegian Kroner is the onboard currency.

Can I take alcohol onboard a Holland America cruise ship?

With the exception of one bottle of wine or champagne (no larger than 750ml) at embarkation, guests cannot take alcohol on their Holland America Line cruise. Should guests consume their bottle of wine or champagne in a public area, they will be subject to a corkage fee.

What is the dress code onboard a Holland America cruise?

There are 2 dress codes onboard; Casual and Dressy. When the suggested attire is Casual, smart casual attire is appropriate. When the suggested attire is Dressy, Holland America Line suggests slacks, skirts, dresses, blouses, collared shirts and jackets.

Can I smoke onboard a Holland America cruise ship?

For the comfort of all guests, all staterooms, showrooms and most other indoor areas are designated non-smoking. However, there are designated smoking areas.

Can I access the internet while onboard a Holland America cruise?

Guests can purchase and connect to satellite internet 24 hours a day on each ship in the Holland American Line fleet.

Are gratuities included with Uniworld?

Gratuities are included for on board personnel. You may wish to tip ground staff, this is at your discretion.

Do I need to pay for gratuities on a Holland America cruise?

Holland America Line automatically adds Crew Appreciation to your onboard account.

What currency is used onboard a Holland America cruise?

US Dollars is the only currency accepted onboard Holland America Line ships.

Are drinks packages available with Holland America Cruise Lines?

Yes, Holland America Line offers a range of beverage packages.

Is room service available on a Holland America cruise?

24-hour room service is available onboard.

What plug sockets are in my cabin on a Uniworld cruise ship?

Europe and Russia sailings: The European standard 220 volts with a 110v outlet in every stateroom and suite. ROL Cruise recommends taking an adapter plug with you.

Egypt and Peru sailings: Voltage is 220V/50HZ on board the ship and in hotels. You will need a three-pin adapter and possibly a voltage converter.

India sailings: Voltage is 220V/50HZ on board the ship and in hotels. On board the ship outlets that accommodate both 110V and 220V appliances are available in the suites. In the hotels you will need a three-pin adapter and possibly a voltage converter.

Vietnam and Cambodia: Voltage is 220V/50HZ on board the ship and in hotels. On board the ship outlets that accommodate both 110V and 220V appliances are available in the suites. In the hotels you will need a three-pin adapter and possibly a voltage converter. In Cambodia you will need a two-round-pin-type adapter plug and a three-flat-pin-type adaptor plug in Vietnam.

When can I book shore excursions with Hurtigruten?

Hurtigruten Coastal Express recommends pre-booking shore excursions. This can be done up to 4 weeks prior to departure (2 weeks if paid by credit card) at the rates presented. Shore excursions are also available to book onboard but spaces may be limited. Please note: all excursions booked onboard will be charged in Norwegian Kroner.

Is there a dress code onboard a Uniworld cruise?

The dress code on board is smart casual.

On shore, comfortable walking shoes are highly recommended.

Clothing will be determined by the climate and shore excursions. Please be advised that some shore excursions will visit temples or holy sites – guests will need to cover their shoulders and knees.

Are drinks included on board a Uniworld cruise?

Europe: Complimentary house wine, local beer, soft drinks, tea, and coffee will be served throughout the cruise.

Egypt sailings: Complimentary house wine, local beer, soft drinks, tea, and coffee are served during lunch and dinner on board.

India sailings: Complimentary house wine, local beer, soft drinks, tea, and coffee will be served throughout the cruise.

Peru sailings: Complimentary house wine, local beer, soft drinks, tea, and coffee will be served on board between 6am and 11pm throughout the cruise.

Vietnam and Cambodia sailings: Complimentary house wine, local beer, soft drinks, tea, and coffee will be served throughout the cruise.

What is the baggage allowance on board Uniworld?

Due to limited space on board, guests are permitted to bring one suitcase and 1 carry on, excess luggage will be subject to an excess baggage charge. If you are flying, you will need to check with the airline as they will have their own luggage restrictions.

Which languages are spoken onboard aHuritgruten cruise?

The official languages on board are Norwegian and English, though some service crew also speak German. The majority of shore excursions are guided in 2 or 3 languages.

Are there accessible cabins with Uniworld?

There are no accessible cabins on board, however all stateroom/suites have showers with handrails.

When can I book my shore excursions with Uniworld?

Optional excursions are available to book once on board.

What language is spoken on board a Uniworld cruise?

The language spoken on board Uniworld’s fleet is English.

What is the dress code onboard a Hurtigruten Coastal Cruise?

There is no official dress code onboard but some guests choose to change to casual wear for dinner. The weather in Norway can vary during the course of each voyage (or even during the day) so we recommend reading our climate zone packing guide to ensure you’re ready for every possibility.

Do I need to pay for gratuities on board a Hurtigruten Coastal Cruise?

It is not common practice to tip on Hurtigruten Coastal Express ships. If you feel that crew members should be rewarded for providing exceptional service, tip boxes are placed in the restaurant together with envelopes.

Can I access the internet while onboard a Hurtigruten Coastal Cruise?

Yes, Wi–Fi is available onboard for a small fee, unless already included in your Select or Platinum fare.

How do I pay for onboard purchases with Hurtigruten?

Visa, American Express, MasterCard and Diners Card are all accepted as payment options onboard.

What currency is used onboard a Royal Caribbean cruise?

The currency onboard, unless otherwise stated, is US Dollars.

Is room service available a Royal Caribbean cruise?

Yes, room service is available any time of the day or night.

Which languages are spoken onboard a Royal Caribbean Cruise?

The main language spoken onboard is English.

What currency is used onboard a Hurtigruten Coastal Cruise?

Norwegian Kroner is the onboard currency.

Can I take alcohol onboard a Royal Caribbean cruise ship?

With the exception of one bottle of wine or champagne (no larger than 750ml) at embarkation, guests cannot take alcohol on their Royal Caribbean International cruise. Should guests consume their bottle of wine or champagne in a public area, they will be subject to a corkage fee.

Are drinks packages available with Royal Caribbean?

Yes, Royal Caribbean International offers guests a range of drink packages designed to suit individual needs.

Find out more about Royal Caribbean Packages

Can I smoke onboard a Royal Caribbean cruise ship?

For the comfort and enjoyment of Royal Caribbean International guests, ships are designed as non-smoking. However, the cruise line has designated certain areas of the ship as smoking areas.

Do I need to pay for gratuities with Scenic River Cruises?

On all Scenic River Cruises’, gratuities are included in your cruise fare. This includes gratuities for your butler and crew, as well as tips for onshore activities.

Can I access the internet while onboard a Royal Caribbean cruise?

Yes. There are 2 options to stay connected while onboard; VOOM Wireless Internet Access and Wired (iCafes) internet stations.

Do I need to pay for gratuities on a Royal Caribbean cruise?

Royal Caribbean International adds an automatic per-person per-day service gratuity for all guests.

Which languages are spoken onboard Cunard?

The official language onboard is English and all announcements and printed information is in English. As an international company with worldwide cultural appeal, Cunard also provides assistance in French, German, Spanish and in some instances, Japanese.

Do Scenic River Cruises cater to allergies, intolerances or specific diets?

Yes, in most cases Scenic River Cruises are able to accommodate special requirements. Please provide as much detail as possible on your dietary requirements prior to departure.

Can I access the internet while onboard a Scenic River Cruise?

Yes, complimentary internet facilities are available and Wi-Fi is accessible throughout the ships for your personal electronic devices.

Can I smoke onboard a Scenic River cruise ship?

Scenic River Cruises operates non-smoking vessels. There are designated outside smoking areas for guests on Deck 6. All accommodations are non-smoking.

Where can I store my valuables on a Cunard cruise?

All staterooms are equipped with a safe into which you can programme your own personal code.

Do I need to pay for gratuities on a Princess Cruise?

Princess Cruises automatically adds Crew Appreciation to your onboard account.

Are drinks packages available with Princess Cruises?

Yes, Princess Cruises offers a range of drink packages to suit your needs.

What is the dress code onboard a Cunard cruise?

During the day, you’ll probably find ourself most comfortable in stylish casual wear such as shorts and smart jeans. Swimming costumes, micro shorts, sarongs and gymwear should be reserved for the poolside, on deck or in the spa and fitness centre.

In the evening, the dress code is Gala Evenings or Smart Attire. For gentlemen, Gala Evenings should be a dinner jacket, tuxedo or dark suit with a regular bow tie while for ladies, cocktail dresses, smart trouser suits or formal separates are acceptable. Smart trousers with a shirt and jacket with an optional tie for men is required for Smart Attire and blouses and skirts or stylish trousers and dresses for women.

Can I smoke onboard a Cunard cruise ship?

All public spaces (with the exception of designated smoking areas) including restaurants and outdoor dining alternatives are designated as non-smoking within the ship. Smoking is not permitted in staterooms, on balconies or in public areas (with the exception of Churchill’s Cigar Lounge, which is reserved for cigar and pipe smokers only).

Can I access the internet while onboard a Cunard cruise ship?

Yes, all of Cunard’s ships are Wi-Fi enabled. After purchasing a satellite internet plan, you can access the Cunard guest Wi-Fi on your own devices or via the terminals in the library of ConneXions.

Can I take alcohol onboard a Cunard cruise ship?

With the exception of one bottle of wine at embarkation, guests cannot take alcohol on their Cunard cruise. Should guests consume their bottle of wine in a public area, they will be subject to a corkage fee.

Is room service available on a Cunard cruise?

Yes, room service is available 24 hours a day. Room service menus will be available in your stateroom.

Which languages are spoken onboard Celestyal Cruises?

An average of 8 languages are spoken onboard.

Are drinks packages available with Cunard?

Yes, Cunard offers a variety of drink packages.

What currency is used onboard a Cunard cruise?

The currency onboard is US Dollars.

What is included in my Celestyal cruise fare?

The Inclusive Fare includes; port charges, gratuities, £65 excursion discount to be used on any single pre-booked excursion of your choosing, selected drinks included with meals, complimentary dining and onboard entertainment. The Enhance Far includes; port charges, gratuities, £130 excursion discount to be used on any single pre-booked excursion of your choosing, premium drinks package, speciality dining discount, onboard entertainment and Wi-Fi access.

What is the dress code onboard a Celestyal cruise ship??

For your safety and comfort onboard, Celestyal Cruises suggests sports or flat shoes with low heels. On cruises of 7-nights or more, Celestyal Cruises host Gala Nights and the Captain’s Cocktail in honour of guests. On these nights, formal attire is requested.

Are drinks packages available with Celestyal Cruises?

Yes, Celestyal Cruises offers a range of drink packages. You’ll find many premium brands and a wide range of beverages in the packages which can be enjoyed in all the bars, lounges and restaurants onboard.

Can I access the internet while onboard a Celestyal Cruise ship?

Wi-Fi access is available at an extra charge in public areas and in staterooms.

When can I book shore excursions with Celestyal Cruises??

You can reserve as many shore excursions as you’d like and these can be booked at any time.

Is room service available with Celestyal Cruises?

Yes, room service is available at an extra charge. You will receive a room service menu in your stateroom.

Where can I store my valuables on a Celestyal cruise ship?

All staterooms are equipped with safety boxes where you can store your valuables.

Do I need to pay for gratuities with Celestyal Cruises??

Gratuities are included in the price of your cruise fare.

What currency is used onboard a Celestyal Cruise?

The currency onboard is Euro.

What is the dress code onboard a Celebrity Cruise?

The majority of Celebrity Cruises sailings require casual attire during the day and smart casual attire in the evenings. For formal nights, Evening Chic is required. Evening Chic is sophisticated but still relaxed. For women, this could be a cocktail dress, skirt or smart jeans paired with a top and for men, this could be trousers or dark jeans paired with a button-down shirt and blazer. Please note: Evening Chic nights are optional and the dress code will only be enforced in the Main Dining Room. On sailings of 6 nights or less, there will be only 1 Evening Chic night and on sailings of 7 nights or more, there will be at least 2 Evening Chic nights.

How do I pay for onboard purchases with Celebrity Cruises?

Celebrity Cruises ships operate on a cashless system. All you need to do is validate your Celebrity SeaPass account with an acceptable credit card at the cruise check-in desk or during online check-in. Then you can assign all onboard purchases to your account. At the end of your cruise, you’ll receive an itemised statement. Please note: all items onboard are priced in US Dollars.

Can I take alcohol onboard a Celebrity Cruise?

With the exception of two bottles of wine at embarkation, guests cannot take alcohol on their Celebrity Cruises cruise. Should guests consume their two bottles of wine in a public area, they will be subject to a corkage fee.

Is room service available with Celebrity Cruises?

Yes, room service is available 24 hours a day. Simply order from the room service menu located in your stateroom.

Can I smoke onboard a Celebrity Cruise?

Celebrity Cruises have designated smoking areas onboard.

What currency is used onboard Celebrity Cruises?

The currency onboard is US Dollars.

What is the difference between Cunard's balcony stateroom and a suite?

Cunard has two balcony staterooms; Britannia Balcony Staterooms and Britannia Club Balcony Staterooms and two suite categories; Princess Grill Suites and Queens Grill Suites. As you may expect, the main difference between a balcony stateroom and a suite is space and the amenities offered. In balcony cabins, guests can enjoy; half a bottle of sparkling wine on arrival, fresh fruit on request, 24-hour room service, nightly turndown service, satellite TV, a direct-dial telephone, refrigerator, tea and coffee making facilities, a hairdryer, a safe, a daily shipboard programme, a bathrobe and slippers, Penhaligon’s toiletries and dining in the Britannia Restaurant. In a Princess Grill Suite, guests can enjoy all those things alongside; in-suite dining from the Princess Grill menu, concierge service, use of an Illy coffee machine, personalised stationery, an atlas, priority embarkation, access to Courtyard, Grills Lounge and Grills Terrace on Queen Victoria and Queen Elizabeth and access to Grills Lounge and Grills Terrace on Queen Mary 2. A Queens Grill Suite includes all of the exclusive amenities found in the Princess Grill Suite as well as Butler service, Champagne and chocolates on arrival, pre-dinner canapes, in-suite dining from the Queens Grill menu, a complimentary bar, books and an atlas, priority disembarkation, priority tender services as well as an iPad and a Playstation 4 in select suites.

What is the difference between Cunard's standard cabin and a balcony stateroom?

Cunard has three standard staterooms; Britannia Inside Staterooms, Britannia Single Oceanview Staterooms and Britannia Oceanview Staterooms and two balcony staterooms; Britannia Balcony Staterooms and Britannia Club Balcony Staterooms, for you to choose from. As you may expect, the main difference between a standard cabin and a balcony stateroom is the added luxury of your own private balcony from which you can enjoy ocean views. In both standard and balcony cabins, guests can enjoy; half a bottle of sparkling wine on arrival, fresh fruit on request, 24-hour room service, nightly turndown service, satellite TV, a direct-dial telephone, refrigerator, tea and coffee making facilities, a hairdryer, a safe, daily shipboard programme, a bathrobe and slippers, Penhaligon’s toiletries and dining in the Britannia Restaurant. Guests in Britannia Club Balcony Staterooms benefit from a pillow concierge menu with up to 7 pillows to choose from.

What is a hotel and dining service charge and how is it calculated with Cunard?

Every Cunard crew member puts their heart and skill into ensuring you experience legendary White Star Service during your time on board. For waiters, stateroom stewards and those supporting behind the scenes, a hotel and dining service charge is added to your on board account and every dollar collected goes directly to the crew members. Of course, should you wish to individually reward any other crew member who has made your time on board particularly memorable, please feel free to do so.

The service charge is calculated by stateroom category, as follows: Queens and Princess Grill Suites - $13.50 per person per day, Britannia Staterooms - $11.50 per person per day.

Can I go ashore independently on a Cunard cruise?

From 13th October 2021, guests will be able to go ashore independently but must adhere to the specific COVID-19 protocols in each destination. However, as restrictions in each destination are changeable, and some destinations may only allow cruise line organised experiences ashore, we highly recommend you purchase Cunard shore experiences prior to travel to ensure you always have the option to explore each destination.

How much time will I spend in port on a Cunard cruise?

Unless stated otherwise, the ship will be in port for a full day which may be a minimum of 7½ hours and a maximum of 11 hours. In some cases, you may spend half a day in port which will usually be a minimum of 4 hours and a maximum of 7 hours. Times will vary according to the cruise and port.

Which languages are spoken on board Cunard?

The official language on board is English and all announcements and printed information is in English. As an international company with worldwide cultural appeal, Cunard also provides assistance in French, German, Spanish and in some instances, Japanese.

Where can I keep my valuables on a Cunard cruise ship?

All staterooms are equipped with a safe into which you can programme your own personal code.

Is room service available on a Cunard cruise?

Yes, room service is available 24-hours a day. Room service menus will be available in your stateroom.

What is the currency on board Cunard?

The currency on board all ships is the US Dollar.

What dining options are available with Cunard?

Each ship in the Cunard fleet offers alternative dining options which are available to everyone. On Queen Mary 2 choose from Boardwalk Café, Carinthia Lounge, Golden Lion, Kings Court, Sir Samuel’s and Steakhouse at The Verandah restaurant. On Queen Victoria choose from Chart Room, Golden Lion, Lido restaurant and Steakhouse at The Verandah restaurant. On Queen Elizabeth choose from Café Carinthia, Golden Lion, Lido restaurant, Steakhouse at The Verandah restaurant and Garden Lounge.

In addition, each ship will offer alternative dining cuisine each evening. This may include Italian, Indian, Pan Asian, American Smokehouse and Tex Mex.

Do I need to pay for gratuities with Star Clippers?

Gratuities onboard a Star Clippers cruise are not included in the cruise fare and are at the discretion of each passenger.

What is the dress code onboard a SAGA Cruise?

The evening dress code applies from 6 pm and must be followed by all guests in the ship’s public areas for the evening. The dress code is recommended for the ambience and comfort of all guests. Details will be shown in your Daily Programme.

How do I pay for onboard purchases on a Royal Caribbean cruise?

Each guest is set up with a Seapass® which is a cashless system used for all onboard purchases and services. The account may be set up with either a credit card or a cash account.

What is the dress code onboard a Scenic River Cruise?

When you’re relaxing onboard, the dress code is smart casual and comfortable. For the evenings, while there are no formal nights, the recommended onboard dress code is elegant casual for most restaurants.

What is the dress code onboard a Scenic Ocean Cruise?

When you’re relaxing onboard, the dress code is smart casual and comfortable. For the evenings, while there are no formal nights, the recommended onboard dress code is elegant casual for most restaurants.

What is the dress code onboard a Royal Caribbean cruise?

When you’re onboard, the right look will vary by venue. Casual, Smart Casual and Formal are a few types of suggested attire.

When can I book shore excursions with SAGA?

You can pre-book your shore excursions. Saga Ocean Cruises will send you information relating to shore excursions around 6 to 8 weeks before departure.

What is the dress code onboard a Seabourn cruise?

During the daytime, casual, resort-style attire is welcome in all lounges and dining venues. After 6 pm, Elegant Casual is required.

Where can I store my valuables on my Regent cruise?

Each suite is equipped with a personal safe with an electronic combination lock.

What is the dress code onboard a Regent Seven Seas cruise?

Yes. During the day, casual wear is appropriate for daytime both onboard and ashore. Casual wear consists of jeans, shorts, t-shirts and tennis shoes. After 6 pm, Elegant Casual is required. For ladies, this includes a skirt or slacks with a blouse or sweater, a pantsuit or dress; slacks and a collared shirt for gentlemen. Casual wear is not to be worn at dinner, with the exception of dining at the Pool Grill and on the final evening of the cruise.

What shall I wear to a formal night with SAGA?

Formal attire will be required in all restaurants on your SAGA cruise, except in The Grill on Formal nights.

For ladies’ appropriate formal attire includes an evening gown, cocktail dress, or a dress suit.

For gentlemen, appropriate formal attire includes a suit with a tie or a dinner jacket with a bow tie.

For those who do not want to participate in formal nights, evening-casual attire can be worn in The Grill, The Playhouse Theatre, and all bars.

How do I book an e-Bike on my SAGA Cruise?

You can book one of the e-bikes that are available on Spirit of Adventure and Spirit of Discovery at their Explore Ashore service desk. We recommend you book in advance. 

What is the dress code onboard a Silversea cruise?

Shipboard attire ranges from casual to formal. Casual wear is appropriate for daytime aboard the ship or ashore and consists of standard sports outfits as worn at 5-star resorts. Evening attire falls into 3 categories; casual, informal and formal.

How many formal nights will there be on my SAGA cruise?

The number of formal nights will depend on the duration of your cruise.

Please see the breakdown below:

A cruise of 4 – 7 nights will have one formal night.

A cruise of 8 – 11 nights will have two formal nights.

A cruise of 12 – 21 nights will have three formal nights on board.

When can I book shore excursions with Regent Seven Seas?

Shore excursions may be reserved up to 300 days before departure.

When can I book my Silversea shore excursions?

Shore excursions are available to book in advance via My Silversea until 2 days prior to sailing.

Can I take alcohol onboard a Silversea cruise ship?

Yes, guests can take alcohol on their Silversea cruise. There are no limitations.

What currency is used onboard a Silversea cruise?

The currency used onboard Silversea is US Dollars.

Can I smoke onboard a Silversea cruise ship?

At Silversea, the comfort, enjoyment and safety of all guests is paramount. Most areas onboard are non-smoking and, as a safety precaution, smoking is not permitted in guest accommodations. However, smoking is permitted in the Connoisseur’s Corner and in specifically designated areas.

Which languages are spoken onboard a Scenic River Cruise?

The official language spoken on board is English. All officers, staff and crew as well as local guides and regional specialists speak fluent English. All announcements and lectures will be presented in English.

Can I smoke onboard a Seabourn cruise ship?

For the comfort of all guests, most public areas onboard, as well as guest suites, are smoke-free.

When can I book shore excursions with Seabourn?

Seabourn’s shore excursions are typically available to book 1 year prior to sailing.

Can I take alcohol onboard a Seabourn cruise ship?

Yes, guests can take alcohol on their Seabourn cruise. There are no limitations.

Can I access the internet while onboard a Silversea ship?

Yes, all Silversea ships are equipped to offer Wi-Fi access.

Is room service available on board a Seabourn cruise?

Yes, complimentary room service is available 24 hours a day.

Can I access the internet while onboard a Seabourn ship?

Yes, Seabourn ships offer guests access to the internet.

What currency is used onboard a Seabourn cruise ship?

The currency used onboard is US Dollars.

How to get to Southampton?

Various transportation options are available to reach Southampton, including air, road, and train.

By Air: Southampton Airport (SOU) is the closest airport to the city. It offers domestic flights, making it a convenient choice for travellers. From the airport, you can reach the city centre by taxi, bus, or train.

By Road: Southampton is easily accessible by road via the M3 and M27 motorways. If you're driving from London, it's about a two-hour journey depending on traffic conditions. There are ample parking facilities in the city centre.

By Train: Southampton Central is the city's primary railway station, well-connected to London and other major cities in the UK. You can take a train from various locations, including London Waterloo, to reach Southampton.

Public Transport: Once you're in Southampton, the city has an extensive network of buses that can take you to various parts of the city and the surrounding areas. You can also use taxis or rideshare services for convenient transportation within the city.

It's advisable to plan your journey in advance. Additionally, check for any travel restrictions, road closures, or schedule changes that may affect your trip, especially during peak travel seasons or adverse weather conditions.

How many terminals are there at Southampton Cruise Port?

Southampton Cruise Port has five primary terminals. These terminals are designated as follows:

Mayflower Terminal: This terminal is one of the largest and serves as a departure and arrival point for many cruise ships. It is equipped with modern facilities and is conveniently located near the city centre.

City Cruise Terminal: The City Cruise Terminal is a major terminal at Southampton Port. It caters to various cruise lines and offers facilities for both embarkation and disembarkation.

Ocean Cruise Terminal: The Ocean Cruise Terminal is primarily used for larger cruise ships and ocean voyages. It is equipped with facilities to handle a high volume of passengers.

QEII Terminal: The QEII Terminal, also known as the Queen Elizabeth II Terminal, is used for both cruise ships and ferry services. It is located in the eastern part of the port.

Horizon Cruise Terminal: Horizon Cruise Terminal, opened in 2021 after a £55 million investment, is the newest cruise terminal at the port facility. It caters to several cruise lines, including Regent Seven Seas and Oceania Cruises.

These terminals are well-equipped to handle the needs of cruise passengers, including check-in facilities, security checks, baggage handling, and other amenities. It's important to check with your cruise line or the port authority for specific information regarding your cruise's terminal assignment, as it may vary depending on your cruise itinerary and ship.

Where to park when cruising from Southampton?

  1. Port of Southampton Parking: A Short-stay car park can be found opposite Mayflower, City Cruise & QEII Terminal. At the Ocean Cruise Terminal, the short-stay car park is located behind the coach bays. QEII Terminal offers long-stay parking on site. This must be booked in advance. For the Horizon Cruise Terminal, the car park is located at the front of the cruise terminal.
  2. Off-Site Parking Providers: Cruise & Passenger Services offer secure parking with shuttle services, cost-effectively enhancing your cruise experience.
  3. Hotels with Cruise Parking: Enjoy pre-cruise relaxation with Park, Stay, and Cruise packages at hotels like Holiday Inn Southampton and Leonardo Royal Southampton Grand Harbour.
  4. Meet and Greet Services: Simplify parking logistics with Portside Meet & Greet, also offering options with electric vehicle charge.
  5. Park and Ride Services: Economical and efficient options like Cruise Parking Ltd provide secure off-site parking with a shuttle transfer.

Remember to book in advance, arrive early, and prepare your documents for a smooth embarkation.

Whatever you choose, you can conveniently book your port parking with Holiday Extras.

How many terminals are there at Southampton Cruise Port?

Southampton Cruise Port has five primary terminals. These terminals are designated as follows:

Mayflower Terminal: This terminal is one of the largest and serves as a departure and arrival point for many cruise ships. It is equipped with modern facilities and is conveniently located near the city centre.

City Cruise Terminal: The City Cruise Terminal is a major terminal at Southampton Port. It caters to various cruise lines and offers facilities for both embarkation and disembarkation.

Ocean Cruise Terminal: The Ocean Cruise Terminal is primarily used for larger cruise ships and ocean voyages. It is equipped with facilities to handle a high volume of passengers.

QEII Terminal: The QEII Terminal, also known as the Queen Elizabeth II Terminal, is used for both cruise ships and ferry services. It is located in the eastern part of the port.

Horizon Cruise Terminal: Horizon Cruise Terminal, opened in 2021 after a £55 million investment, is the newest cruise terminal at the port facility. It caters to several cruise lines, including Regent Seven Seas and Oceania Cruises.

These terminals are well-equipped to handle the needs of cruise passengers, including check-in facilities, security checks, baggage handling, and other amenities. It's important to check with your cruise line or the port authority for specific information regarding your cruise's terminal assignment, as it may vary depending on your cruise itinerary and ship.

Where to stay in Southampton before a cruise?

Finding the ideal pre-cruise accommodation in Southampton is crucial for a smooth and enjoyable start to your voyage. Here are some excellent options:

  • Grand Harbour Hotel: Luxury, waterfront views, and proximity to cruise terminals.
  • Leonardo Hotels: City centre location, comfort, and accessibility.
  • Holiday Inn Southampton: City centre convenience, comfortable rooms, and cruise packages.
  • Leonardo Royal Southampton Grand Harbour: Panoramic views, luxury, spa, and "Park, Stay, and Cruise" packages.
  • Premier Inn Southampton City Centre: Budget-friendly, central, and comfortable.
  • Novotel Southampton: Modern, walkable to terminals, and fitness amenities.
  • Travelodge Southampton Central: Affordable, centrally located, and cafe on-site.
  • Ennios Boutique Hotel: A charming boutique option in the old town.
  • The White Star Tavern: Boutique hotel with a gastro pub in the city centre, known for character and fine dining.

Book your preferred pre-cruise hotel stay with Holiday Extras. Choose based on your preferences for location, amenities, and budget to start your cruise experience with ease and comfort.

Where to stay in Southampton before a cruise?

Finding the ideal pre-cruise accommodation in Southampton is crucial for a smooth and enjoyable start to your voyage. Here are some excellent options:

  • Grand Harbour Hotel: Luxury, waterfront views, and proximity to cruise terminals.
  • Leonardo Hotels: City centre location, comfort, and accessibility.
  • Holiday Inn Southampton: City centre convenience, comfortable rooms, and cruise packages.
  • Leonardo Royal Southampton Grand Harbour: Panoramic views, luxury, spa, and "Park, Stay, and Cruise" packages.
  • Premier Inn Southampton City Centre: Budget-friendly, central, and comfortable.
  • Novotel Southampton: Modern, walkable to terminals, and fitness amenities.
  • Travelodge Southampton Central: Affordable, centrally located, and cafe on-site.
  • Ennios Boutique Hotel: A charming boutique option in the old town.
  • The White Star Tavern: Boutique hotel with a gastro pub in the city centre, known for character and fine dining.

Book your preferred pre-cruise hotel stay with Holiday Extras. Choose based on your preferences for location, amenities, and budget to start your cruise experience with ease and comfort.

Is Travel Insurance Necessary for My Cruise?

Yes! Whether you're in the planning stages or have already confirmed your cruise, it's vital to understand the importance of having comprehensive travel insurance to safeguard yourself and your fellow travellers.

Both cruise lines and airlines possess the authority to refuse boarding if you are unable to present, upon request, documentation demonstrating adequate travel insurance coverage. Your travel tickets will only be issued once this requisite information has been provided.

For your convenience, we suggest considering Just Travel Cover, a distinguished and award-winning travel insurance provider. Their expertise in this field ensures you'll have the peace of mind you need for your upcoming cruise

What cruise lines depart from Southampton?

Southampton serves as a departure point for a multitude of esteemed cruise lines, providing a diverse array of cruise experiences. When booking with ROL Cruises, you have access to an impressive selection of cruise lines that set sail from Southampton, including:

  • Azamara
  • Celebrity Cruises
  • Cunard
  • Fred. Olsen Cruise Lines
  • Norwegian Cruise Lines
  • Oceania Cruises
  • P&O Cruises
  • Princess Cruises
  • Regent Seven Seas
  • Royal Caribbean International
  • Silversea

Each of these cruise lines offers unique itineraries and onboard experiences, ensuring there's a cruise to match every discerning traveller's preference. Whether you seek luxury, adventure, relaxation, or exploration, Southampton's cruise lines have you covered.

What currency is used onboard a Scenic River Cruise?

The currency onboard is US Dollars.

Where to park when cruising from Southampton?

Parking options when cruising from Southampton are diverse, catering to various preferences and budgets:

  1. Port of Southampton Parking: A Short-stay car park can be found opposite Mayflower, City Cruise & QEII Terminal. At the Ocean Cruise Terminal, the short-stay car park is located behind the coach bays. QEII Terminal offers long-stay parking on site. This must be booked in advance. For the Horizon Cruise Terminal, the car park is located at the front of the cruise terminal.
  2. Off-Site Parking Providers: Cruise & Passenger Services offer secure parking with shuttle services, cost-effectively enhancing your cruise experience.
  3. Hotels with Cruise Parking: Enjoy pre-cruise relaxation with Park, Stay, and Cruise packages at hotels like Holiday Inn Southampton and Leonardo Royal Southampton Grand Harbour.
  4. Meet and Greet Services: Simplify parking logistics with Portside Meet & Greet, also offering options with electric vehicle charge.
  5. Park and Ride Services: Economical and efficient options like Cruise Parking Ltd provide secure off-site parking with a shuttle transfer.

Remember to book in advance, arrive early, and prepare your documents for a smooth embarkation.

Whatever you choose, you can conveniently book your port parking with Holiday Extras.

What amenities and services are available at Southampton Cruise Port terminals?

  1. Modern and comfortable passenger terminals with seating areas, restrooms, and information desks.
  2. Baggage Handling: Baggage drop-off and collection services for your convenience.
  3. Check-in Services: Smooth check-in processes to get you on board efficiently.
  4. Dining: Dining options include the Café Ceanos at most terminals. Depending on the terminal, several restaurants are within walking distance.
  5. Wi-Fi Access: Wireless internet access is available, usually for a fee.
  6. Accessibility Services: Facilities for passengers with reduced mobility, including ramps and elevators.
  7. Transportation Options: Access to taxis, shuttles, and public transportation for getting to and from the port.
  8. Medical Facilities: Basic medical facilities and first-aid services in case of emergencies.
  9. Port Security: Stringent security measures to ensure passenger safety.

Please note that amenities and services can vary slightly between terminals and may be subject to change. It's a good idea to check with the specific cruise line and the official Southampton Cruise Port website for the most up-to-date information before your trip.

What amenities and services are available at Southampton Cruise Port terminals?

  1. Modern and comfortable passenger terminals with seating areas, restrooms, and information desks.
  2. Baggage Handling: Baggage drop-off and collection services for your convenience.
  3. Check-in Services: Smooth check-in processes to get you on board efficiently.
  4. Dining: Dining options include the Café Ceanos at most terminals. Depending on the terminal, several restaurants are within walking distance.
  5. Accessibility Services: Facilities for passengers with reduced mobility, including ramps and elevators.
  6. Transportation Options: Access to taxis, shuttles, and public transportation for getting to and from the port.
  7. Medical Facilities: Basic medical facilities and first-aid services in case of emergencies.
  8. Port Security: Stringent security measures to ensure passenger safety.

Please note that amenities and services can vary slightly between terminals and may be subject to change. It's a good idea to check with the specific cruise line and the official Southampton Cruise Port website for the most up-to-date information before your trip.

Where can I book port car parking?

You can book your port car parking with Holiday Extras or you can call us on 0800 121 6190 option 2.

If you have booked a select fare cruise with P&O Cruises or Cunard and you have chosen car parking as your extra booking benefit, you’ll need to arrange this with Cruise & Passengers Services Ltd. You can visit their website by clicking here or call on 0345 071 3939. Bookings can be made 72 hours after making a booking and must be made a minimum of 10 days prior to the departure date. Failure to do so will result in the space being forfeited.

If you have a cruise booking with Ambassador Cruise Lines, you can book your car parking via the 'My Ambassador Sailing' portal.

Can I book airport parking?

Yes. You can choose from three main options:

  • Secure airport parking: Parking your car at the airport or close by depending on your budget. Some airport car parks include transfers to the airport and then back to your car at the end of your cruise holiday
  • Meet and greet airport parking: Simply drive to the terminal, meet your driver, let them park your car for you and the driver will drop your car back at the terminal ready for your return
  • Airport hotels with parking: Airport hotels with parking deals are the most convenient package and a money saver too. Have a leisurely journey the day before your flight and enjoy a good night’s sleep so you can have a comfortable start to your holiday

Whichever option is right for you, we can help you book. You can book your airport car parking with Holiday Extras. Alternatively, call us on 0800 121 6191.

What identification and travel documents do I need for a cruise from Southampton?

  • You'll need a valid passport with at least six months of validity beyond your return date.
  • Check visa requirements for each port on your itinerary and obtain necessary visas.
  • Have your cruise ticket or boarding pass ready.
  • Consider travel insurance and keep a copy of the policy. ROL Cruise has partnered with Just Travel Cover.
  • Bring a government-issued photo ID for additional identification.
  • Review any specific cruise line requirements.
  • Be prepared for health-related requirements, such as vaccination records or negative test results. Always verify with the cruise line and relevant authorities.

Can I book access to an airport lounge?

Relax in the tranquillity of a private airport lounge, away from the noise of the busy public departure area. Find the perfect place to enjoy peace and quiet before your flight and escape any airport stress with a newspaper or a beverage. Most airports have a variety of lounges to choose from. You can book your preferred lounge on the Holiday Extras website.

Can I pre-book port parking?

If you’re cruising from a UK port, you may want to pre-book your port parking. To book your port parking you can do so with Holiday Extras. Alternatively, you can call us on 0800 121 6191 to arrange.

Are drinks packages available with Celebrity Cruises?

Yes, Celebrity Cruises offers different drinks packages allowing you to personalise your time on board. 

If you have chosen an 'All Included' package when booking you will receive the Celebrity Cruises Classic Drink Package. This includes unlimited drinks, such as beer, spirits, cocktails, wine by the glass (up to $10), soft drinks, premium coffees, teas and more. 

Those booked in Suites will receive the Premium Package included in the price of their cruise. In the Premium Package, you get all the benefits of a Classic Drinks Package plus more.

Other packages Celebrity offers include a Soda Package, a Premium Bottled Water Package and a Wines by the Bottle Package. 

Find out more about Celebrity Cruises drinks packages

Please note, that terms and conditions apply. All included fares exclude cruises to the Galapagos. 

If you already have a cruise booked and would like to add a drinks package to your booking, please sign in to your Celebrity Account here

Do I need to pay for gratuities with Cunard?

Yes, every Cunard crew member puts their heart and skill into ensuring you experience legendary White Star Service during your time onboard. For waiters, stateroom stewards and those supporting behind the scenes, a hotel and dining service charge is added to your onboard account and every dollar collected goes directly to the crew members. Of course, should you wish to individually reward any other crew member who has made your time onboard particularly memorable, please feel free to do so. As of April 2024, the service charge is calculated by stateroom category, as follows; Queens and Princess Grill Suites: $18.00 per person per day, Britannia Staterooms: $16.00 per person per day.

Can I access the internet while onboard a Celebrity Cruise?

Basic Wi-Fi and Premium Wi-Fi services are available onboard at an additional charge. Suite guests and All-Inclusive package offerings include this charge. The Basic Wi-Fi Package allows you to browse the web, send emails and text family and friends via select messaging apps. The Premium Wi-Fi Package puts internet streaming at your fingertips throughout your cruise. You can message or video chat with your friends and family, browse the web, send emails even with larger files attached, post on social media as well as enjoy videos, movies, shows and music on your favourite streaming apps.

Are Cruise Miles® combinable with all cruise offers?

Yes! You can redeem and/or earn Cruise Miles® on any cruise booking you make through ROL Cruise with our preferred cruise line partners. And you’ll receive added benefits too!

How do I redeem my Cruise Miles®?

Cruise Miles® can only be redeemed when making a new cruise booking with ROL Cruise. Simply tell your Cruise Consultant how many Cruise Miles® you wish to redeem when making your booking.

Do I need to pay for gratuities with Celebrity Cruises?

Yes, gratuities are required. However, you can choose to opt-out when on board.

Is there a minimum spend when redeeming Cruise Miles®?

There is no minium spend when redeeming Cruise Miles® against a cruise booking through ROL Cruise. 

Is there a minimum spend when redeeming Cruise Miles®?

There is no minimum spend when redeeming Cruise Miles® against a cruise booking through ROL Cruise. 

What do I need to pack for a Caribbean cruise?

What to pack for your Caribbean cruise will depend on what time of year you sail and what you plan to do while away. As a guide, we’d recommend packing swimsuits, comfortable, casual clothing for the day, a sweater or scarf for the chillier weather, activewear, a raincoat, smarter clothing for the evening, sandals, trainers or hiking boots, evening shoes, sunglasses, a sun hat, suncream, insect repellant, a backpack, technology accessories, toiletries, medication and a water bottle.

Onboard dress codes vary from cruise line to cruise line, so make sure to check our guide to cruise ship dress codes before you sail.

Can you cruise from the UK to the Mediterranean?

Yes, a number of cruise lines offer no-fly cruises from the UK to the Mediterranean. From Dover, travellers can embark on a Fred. Olsen Cruise Lines, Holland America Line, Saga Ocean Cruises or Seabourn voyage to the Mediterranean. Ambassador Cruise Line and Fred. Olsen Cruise Lines sail from Liverpool and Newcastle. Ambassador Cruise Line also offers cruises from London Tilbury. In Portsmouth, travellers can hop on a Fred. Olsen Cruise Lines or Saga Ocean Cruises cruise.

And finally, as the most popular UK departure port, Southampton operates cruises on behalf of Azamara, Celebrity Cruises, Cunard, Norwegian Cruise Line, Oceania Cruises, P&O Cruises, Princess Cruises, Regent Seven Seas Cruises, Royal Caribbean International and Silversea.

Can you cruise from the UK to the Caribbean?

Yes, a number of cruise lines offer no-fly cruises from the UK to the Caribbean. From Portsmouth, travellers can embark on a Fred. Olsen Cruise Lines or Saga Ocean Cruises voyage to the Caribbean. Fred. Olsen Cruise Lines also offers Caribbean cruises from Liverpool, meanwhile Ambassador Cruise Line sails from London Tilbury.

And, as the most popular UK departure port, Fred. Olsen Cruise Lines, P&O Cruises, Princess Cruises and Royal Caribbean International operate cruises from Southampton.

What is the best Caribbean cruise to go on?

The best Caribbean cruise to go on will depend on your preferences. For a luxury experience, Celebrity Cruises, Cunard, Oceania Cruises, Regent Seven Seas Cruises, Seabourn and Silversea are great options. For a family-friendly Caribbean cruise consider Holland America Line, Norwegian Cruise Line, P&O Cruises, Princess Cruises or Royal Caribbean International. Other popular cruise lines include Ambassador Cruise Line, Azamara, Emerald Yacht Cruises and Scenic Ocean Cruises.

Which Caribbean cruises are all-inclusive?

Azamara, Oceania Cruises, Regent Seven Seas Cruises, Saga Ocean Cruises, Scenic Ocean Cruises, Seabourn and Silversea all offer all-inclusive cruises to the Caribbean.

Do I need an ESTA/Visa for a Caribbean cruise?

The majority of Caribbean islands do not require visas for European cruise ship passengers. However, most Caribbean cruises embark or disembark in the USA, for which an ESTA is required. Make sure to check your itinerary to see which countries you’ll visit on your Caribbean cruise.

Do I need vaccinations for a Caribbean cruise?

Though not essential, Hepatitis B and Tetanus are recommended. You may also be required to hold a Yellow Fever certificate at specific Caribbean ports of call.

Do Mediterranean cruises require a passport?

Yes, all guests, including children, must be in possession of a passport.

Do Caribbean cruises require a passport?

Yes, all guests, including children, must be in possession of a passport.

Can you cruise from the UK to the Mediterranean?

Yes, a number of cruise lines offer no-fly cruises from the UK to the Mediterranean. From Dover, travellers can embark on a Fred. Olsen Cruise Lines, Holland America Line, Saga Ocean Cruises or Seabourn voyage to the Mediterranean. Ambassador Cruise Line and Fred. Olsen Cruise Lines sail from Liverpool and Newcastle. Ambassador Cruise Line also offers cruises from London Tilbury. In Portsmouth, travellers can hop on a Fred. Olsen Cruise Lines or Saga Ocean Cruises cruise.

And finally, as the most popular UK departure port, Southampton operates cruises on behalf of Azamara, Celebrity Cruises, Cunard, Norwegian Cruise Line, Oceania Cruises, P&O Cruises, Princess Cruises, Regent Seven Seas Cruises, Royal Caribbean International and Silversea.

Can you cruise from the UK to the Atlantic Islands?

Yes, a number of cruise lines offer no-fly cruises from the UK to the Atlantic Islands. From Dover, travellers can embark on a Fred. Olsen Cruise Lines or Holland America Line cruise to the Atlantic Islands.

Liverpool offers Fred. Olsen Cruise Line cruises and London Tilbury has a range of Ambassador Cruise Line cruises. From Portsmouth, Fred. Olsen Cruise Lines and Saga Ocean Cruises offer cruises to the Atlantic Islands.

And, as the most popular UK departure port, Celebrity Cruises, Cunard, Fred. Olsen Cruise Lines, P&O Cruises and Princess Cruises operate cruises from Southampton.

What do I need to pack for a Mediterranean cruise?

What to pack for your Mediterranean cruise will depend on what time of year you sail and what you plan to do while away. As a guide, we’d recommend packing casual clothing for the day, swimsuits, a sun hat, comfortable walking shoes, sandals, a light jacket, smarter clothing for the evening, a backpack, technology accessories, toiletries, medication and a water bottle.

Onboard dress codes vary from cruise line to cruise line, so make sure to check our guide to cruise ship dress codes before you sail.

What do I need to pack for an Atlantic Islands cruise?

What to pack for your Atlantic Islands cruise will depend on what time of year you sail and what you plan to do while away. As a guide, we’d recommend packing swimsuits, comfortable, casual clothing for the day, a sweater or scarf for the chillier weather, activewear, a raincoat, smarter clothing for the evening, sandals, trainers or hiking boots, evening shoes, sunglasses, a sun hat, suncream, insect repellant, a backpack, technology accessories, toiletries, medication and a water bottle.

What is the best Mediterranean cruise to go on?

The best Mediterranean cruise to go on will depend on your preferences. For a more traditional cruising experience, consider Ambassador Cruise Line or Fred. Olsen Cruise Lines. If a luxury cruise is for you, Celebrity Cruises, Oceania Cruises, Regent Seven Seas Cruises, Seabourn and Silversea are great options. For a family-friendly Mediterranean cruise, what about Holland America Line, P&O Cruises, Princess Cruises or Royal Caribbean International?

Which Mediterranean cruises are all-inclusive?

Azamara, Celebrity Cruises, Celestyal Cruises, Oceania Cruises, P&O Cruises, Princess Cruises, Regent Seven Seas Cruises, Saga Ocean Cruises, Scenic Ocean Cruises, Seabourn and Silversea all offer all-inclusive cruises to the Mediterranean.

What are the best Atlantic Islands cruises to go on?

The best Atlantic Islands cruise to go on will depend on your preferences. For a luxury experience, Celebrity Cruises, Oceania Cruises, Regent Seven Seas Cruises, Seabourn and Silversea are great options.

For a family-friendly Atlantic Islands cruise consider Holland America Line and Princess Cruises. Other popular cruise lines include Ambassador Cruise Line, Fred. Olsen Cruise Lines and Saga Ocean Cruises.

Which Atlantic Islands cruises are all-inclusive?

Azamara, Celebrity Cruises, P&O Cruises, Princess Cruises, Regent Seven Seas Cruises, Saga Ocean Cruises, Seabourn and Silversea all offer all-inclusive Atlantic Islands cruise deals.

Do Atlantic Islands cruises require a passport?

Yes, all guests, including children, must be in possession of a passport.

What dining options are available on board?

Upon arrival, you’ll find a Restaurant Seating Card in your cabin which will detail your evening dining time and allocated table number for the duration of your cruise. Dining times consist of two sittings; First Sitting (18:15) and Second Sitting (20:30). For guests on Freedom Fare, you will be offered the choice of your preferred slot at the time of booking, subject to availability. While guests on Saver Fares can select their dining time for a nominal supplement in advance of sailing. Informal open seating is offered to evening diners in Palms Café on Balmoral. On selected evenings, The Grill restaurant offers premium speciality dining (for a small supplement) in exclusive indoor or al fresco locations. Here, expect to dine on succulent steaks and seafood as well as world cuisine inspired by the waters you sail in.

Are drinks packages available?

Yes, Fred. Olsen Cruise Lines offer an All Inclusive Drinks Upgrade package. From only £24.99 per person, per night (£35 per person, per night on cruises of five nights or less and Speciality Sailings), you can enjoy selected white, red and rosé wine by the glass and selected house beers, house spirits and soft drinks all day, every day throughout your cruise. This package also extends to the restaurants on board where you can choose from a selection of soft drinks, a choice of wines by the glass and selected branded beers in cans.

Does Cunard cater to allergies, intolerances or specific diets?

Cunard requests that guests with special dietary requirements inform them six months prior to departure or at the time of booking. Whilst every effort is made to ensure that special dietary requirements are met, this cannot be guaranteed.

What health & safety measures are on board Cunard’s ships?

For information on Cunard’s enhanced wellbeing measures, please click here.

Is smoking permitted onboard Uniworld’s fleet?

Smoking is permitted in designated outdoor spaces. Smoking is not permitted in any inside space or in your stateroom/suite including E Cigarettes and Vapes.

Are Uniworld river cruises able to cater to dietary needs/intolerances?

Uniworld can cater for most dietary requirements, please inform your ROL Cruise consultant of any dietary needs or allergies in advance so Uniworld can accommodate your needs.

Does Cunard have wheelchair or mobility scooter accessible staterooms?

Yes, each of Cunard’s ships has several staterooms equipped to accommodate wheelchair or mobility scooter users.

Is Wi-Fi included on my Uniworld cruise?

Wi-Fi is complimentary on most sailings to Europe but cannot be guaranteed. It is not available on select Europe sailings, Egypt, India, Russia, Vietnam, Cambodia, Mekong or Peru sailings.

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