Client Booking Questions


Frequently Asked What should be enclosed with my booking pack?

  • Cover letter enclosing documents and request to check all details are correct
  • ROL Confirmation Invoice
  • Cruise Line Booking Terms & Conditions and ROL Agency Terms of Business, or ROL Package Holiday Booking Conditions
  • ATOL Certificate (if your holiday has flights included)

Frequently Asked How do I complete my Passenger Information Form/Travel Insurance Details?

It is very important that you provide us with your Emergency Contact, Passport and Travel Insurance details no later than 20 weeks before you travel. You can complete this information online via the ‘My Account’ section. You can also contact us at ROL Cruise, Lexden House, London Road, Lexden, Colchester, Essex, CO3 4DB or by e-mail to admin@ROLCruise.co.uk for more information or support. Please note that your tickets will not be issued until this information has been received by the cruise line.

The form asks you to fill in details of your travel insurance provider, policy number, medical assistance provider and their telephone number. The medical assistance number is the number you would use to contact your insurance company in the event of medical assistance being required whilst you are on holiday. This information can usually be found in your travel insurance policy wording, however you may need to contact your insurance provider for this information.

Frequently Asked What should I do if there are any spelling mistakes or errors?

It is important that you familiarise yourself with all the documents you have received to ensure there are no spelling mistakes with your name as it appears on your passport. If you identify an error, please contact us on 0800 121 6191 or email customerservices@ROLCruise.co.uk within 7 days of receipt of your confirmation documents to discuss this.

Frequently Asked When will I receive my travel tickets?

We endeavour to issue you with your tickets at least 14-21 days before your travel date. Please call us on 0800 121 6191 only if you have not received these within 7 days of departure. Late bookers may be required to collect their tickets at the port/airport when they embark.

Frequently Asked E-Tickets

A number of operators have introduced e-tickets which allow clients to access and print their own travel documentation online. Here at ROL Cruise, our policy is to do this for you so you don’t have to do any of the work. If you receive an email from your cruise line telling you that your tickets are ready to print, simply leave this for us to take care of.

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