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Frequently Asked Have Cruise & Maritime Voyages (CMV) gone into administration?

It is with great sadness that on the 20th July 2020 Cruise and Maritime Voyages were placed into administration. For more information and FAQs please visit the CMV Cease Trading page.

Frequently Asked How long are Cruise & Maritime Voyages (CMV) refunds going to take?

ABTA are currently advising that it will take them up to six months to process the majority of claims.  To find out more, please visit our Cruise & Maritime Voyages cease trading page.

Frequently Asked Is our receipts and confirmation good enough proof of payment?

ABTA states that only the customers' bank statement can be used as proof of payment.

Frequently Asked I have submitted my online claim with ABTA and it now advises me ROL need to complete?

Once you have submitted your refund claim, you will receive an automated response from ABTA stating that they require further details from us as your travel agent. Please rest assured we have already provided ABTA all the information they need in advance to ensure your refund is processed as quickly as possible, therefore we do politely ask that you refrain from calling our Customer Service Team to request this.

Frequently Asked What number should I call to get in touch with ABTA

The number you need to call to reach ABTA is 0330 135 9868

Frequently Asked I booked a cruise directly with Cruise & Maritime Voyages (CMV) can I rebook a cruise with ROL?

Yes, you can re-book your direct booking with Cruise and Maritime Voyages ROL Cruise. Please call our dedicated reservation team on 0800 117 0045 and one of our Sales Representatives will be happy to assist with the process.

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